Print screen offers save option, no print button. operation system is Windows 8.1

I have a HP officeJet printer , 6830 e-all-in one. I have had it for about 2 months and recently it has
started requiring me to save a document before I can print it. The Print screen is not offering me a print
option, only a save option. Once I save the document it will allow we to then print it.
Operating system is 8.1. This is happening when I attempt to print from my computer, other in the household
do not seem to have this problem They are using Windows 7.

Hello @Hoege,
Welcome to the HP forums.
I understand that you are being prompted to save instead of printing.
I would like to help.
The solution really depends on where you are printing from.
For example, if you are printing from the Chrome browser and get this message, you need to select change destination.
This will in turn open teh settings menu, and you will have to select your printer as the destination.
If you are experiencing this issue from Word, or other programs, then I would try the HP Print and Scan Doctor.
Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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Print screen offers save option, no print button. operation system is Windows 8.1

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