Print settings lined through

I have an Epson RX620 which has an ! beside it in the box that comes up when you select print and in all programs other than MicroSoft Word, the print select,colour management,print options are lined through.If you select them it says:This panel is not compatible with your computer. Contact the printer manufacturer for latest version of your print software. PrintSettings version 2.12.
So I have downloaded a lot of times from Seiko Epson the listed driver 3.0a. At first this wanted to open in Word. Before I got it to open with Stuffit .But however I try to install this the print options are still line through. So I zapped the driver and redid the download from the CD. I can scan and print. but still not be able to select paper type etc. Hope this is not a problem of my making and that someone can point my in the right direction. David.

Hi
I had this problem with my RX425, Epson got me to do this (you may want to print this out):
To uninstall your printer:
Make sure Epson connected through USB & switched on.
In Applications>Utilities open Printer Setup Utility.
Remove all references to printer model.
Disconnect printer from computer.
Go to HD>Library>Printers & move complete EPSON folder to trash (Warning: this removes all Epson Printers).
Also remove any drivers previously downloaded, to the trash, if filename doesn't match that from website.
Restart Mac
Empty Trash
HD>Applications>Utilites>Disk Utility select HD icon & repair permissions.
Restart Mac.
Power Printer on & ensure connected to port on Mac (not through hub).
To install printer:
Go to Epson website, download driver & run installer.
Follow on-screen prompts to install driver, restarting Mac when necessary.
Once restarted, go into Applications>Utilities>Printer Setup Utility & remove any reference to your printer that may be on list already as this may not be genuine driver.
Click Add to bring up Printer Browser.
Highlight your printer & select Add Printer.
Test printer by highlighting printer & clicking Utility, then do Nozzle Check.
Optional: Install Epson Scan (I didn't have to as mine wasn't affected).
Restart Mac.
See if that works.
Steve

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