Print shop can't print color correctly.

Hi there,
I work at a print shop and occasionally run into problems with documents being difficult to print, but this one is especially troubling. Out print shop does not have Photoshop but rather "Photo Impact..." I know, don't get me started. The issue is that I have a particular customer how did some designing in Photoshop CS4 (CS something) and it looks beautiful on his macbook but different on our PC (no matter what program we use to open any of his files- TIFF, PNG, JPG, etc). When printing to our Xerox Docucolor 252 the color is real dark and way less vivid/bright.
I tried the file on my home computer (PC with CS4) and it again looks great. When I print it on my home printer (Canon ip6700d) the printed colors are much closer to the screen even though I get an error telling me the printer is a non-postscript printer and so it will ignore some of the document properties. This leads me to believe that since the Xerox is a postscript enabled (I think) printer it is using data I know nothing about to darken and dirty the image. This is way outside of my knowledge and I would love to figure this out.
We have tried converting the image both to CMYK and RGB and have played around with the different color profiles, sRGB, Adobe RGBxxx etc. with very suble changes but nothing acceptable. I think we are to the point where the customer would be ok to start from scratch but if he doesn't know what to do differently I think we'll be right back here again.
Any suggestions? I'm frustrated and desperate to figure this out!
Thank for any ideas,
-Stephen

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Print shop can't print color correctly.

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