Print Spooler Service Stop Automaticlly

hi
I have 8 Client
I installed one canon printer on pc8 and shared it  and other client used it , and everthing was ok.
last day one of on one of my client automaticlly stop print spooler services
and today all of them has the same problem
evey 7pc's print spooler's service stop automaticlly
and we have to satrt it manual.
and other problem is in my office program such as word excel  in the printer list show no printer, but actually 2 printer installed
and we can't add other printer
client windows: windows 7 ultimate
i scan my network with microsoft essential , kaspe, symantec,avira but no virus found
please help me to fix this problem
P.Kahani Network Specialist

Hi,
Firstly please make sure your print spooler service startup type is correct:
To check as below steps:
1. Click on Start and then type Services.msc
in search box then hit Enter.
2. Find “Print spooler” service and then double click on it.
3. You will see a “Stop” button, stop the service for while, set it's
Startup type as "Automatic".
4. Go to “Recovery" Tab. Change “First Failure” & “Second Failure” value as below:
◾Change the value of  “First Failure” to “Restart the Service”
◾Change the value of  “Second Failure” to “Restart the Service”
5. Under Dependencies tab, make sure  the RPC Service
is the dependencies of the “print spooler”.
6. Then Leave it until next step is complete
7. Delete all the print job from this path “c:\windows\system32\spool\PRINTERS”
◾Delete all the files under this following path (make it clean)
◾c:\windows\system32\spool\PRINTERS
8. Now start the Print Spooler service.
◾Come again “print spooler” Configuration page and click on “Start” Button.
9. click OK and restart the computer to check the result.
Karen Hu
TechNet Community Support

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    If your problem is solved please click the "Accept as Solution" button ------------V
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