PRINT STATUS PAGE BLACK IS FINE COLORS NOT OUT OF PLACE CM1312NFI

Hi my Name is Max
on color laserjet CM1312 nfi , the quality is bad when i print Supplies Status Page : the square looks good but the color Cyan Magenta and Yellow are out off the squar
and I change the transfer belt but still doing the same

Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to
wall and printer. This will trigger a ‘dirty power
up’ and restore the printer to a known good
condition (if it is possible). No user settings
are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful
tools to use when the printer hardware is not
functioning properly!
if not resolved, uninstall hp software &
reinstall using latest hp software from hp
website.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

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On 11/09/2014 21:34, stever wrote:
> New install of iPrint Appliance 1.0.1.69.
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i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

I have trouble printing web pages from a Nook Color to my HP Photosmart C410a using my eprint email.

My wife has tried several times but most of the time the print fails. I don't have an exact error code or explaination. We'll just to try email the web page to the printer for it to print out and we'll get an error message saysing it could nt be printed or it just doesn't print at all.
AND... Somtimes my iPad fails to print using the eprint address as well as using AirPrint. We have a 50/50 shot at sucess.
It sounds like a nice feature but its very buggy to say the least.
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Hello,
Thanks for the post. Please find some information below that may assist with this issue. Good Luck!
For those that are experiencing on-going issues with their web services, you can attempt to try the following that may help resolve your issues.
1) Completely shut down your printer and restart it.
2) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time. (starting with the oldest first) There may be a print job stuck in the queue that further restricts other jobs from completing.
3) If option one and two do not resolve, removing web services and re-adding will cause the printer to re-attach to the cloud. Please note that if you do this, you will get a NEW ePrint email address. (You will lose your old custom address with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I worked for HP but my posts and replies are my own....Thank you!
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My HP all-in-one printer PSC 2175 all-in-one has suddenly decided to print blank pages.
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Thanks edmeister for your trouble!
I guess I should have written that I had tried the tips on 'reset printer' and 'does not print to paper at all' before I posted the question - to no avail.
The printer starts as normal: it's the right printer selected, the dialogue window shows the progress of sending the data to the printer - and after that: that's it. It simply vanishes from the queue, and nothing happens.

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Hi,
Currently running Reader 11.0.07 and am having a printing issue similar to the below known issue in Reader X.
"Xerox printers shrink page content to 1/10 or 1/20 of the original size, and print the content in the upper left part of the paper. This behavior occurs when both of these options are selected in the Print dialog box: Choose Paper Source By PDF Page Size and Use Custom Paper Size When Needed. [2392553]"
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Hi,
Additionally the driver being used is a KM C360 PS 3.6.0.0 and the Postscript pass through mode is enabled.
When testing and disabling the pass through mode of the driver being used (XC, FX, Lemark ....) the first page (also including mixed paper size) is rendered correctly for the entire document output.
Looking at the PS generated output for the KM driver in pass through mode has a difference between the prescript for the first page and any others following:
Example - First page A4 size generates the following.
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
%%EndFeature
} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
[1 0 0 -1 0 842 ]ct
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Whereas the next page and subsequence pages follows:
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (2)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the concat override is not specified (including matrix).
Removing this line "[1 0 0 -1 0 842 ]ct" allows the document to correctly render in the correct orientation but the scale and transform are not specified corectly.
Page 2 shows that an additional difference is made by Reader in pass through mode:
8.33333 8.33333 scale
-12 -12 translate
If replacing the first page prescript (above) with the following PS code the job correctly (Page 1):
%%BeginPageSetup
/ovlsetup [ 72 600 V 0 0 -72 600 V 12 830 ] def
/tabsetup [ 72 600 V 0 0 -72 600 V 0 841 ] def
/DeviceRGB dup setcolorspace /colspABC exch def
mysetup concat colspRefresh
Adobe_AGM_Utils begin
[/Label (1)]
[/TrimBox [0 .280029296875 595 841.71997070313]]
[/BleedBox [0 .280029296875 595 841.71997070313]]
[/ArtBox [0 .279999 595 841.72 ]]
]xpdfm
Adobe_AGM_Core/ps gx
false Adobe_AGM_Core/begin_feature gx false {
%%BeginFeature: *PageSize A4
%%EndFeature
} Adobe_AGM_Core/end_feature gx
Adobe_AGM_Core/capture_mysetup gx
Adobe_AGM_Core/driver_media_override gx
%[1 0 0 -1 0 842 ]ct
8.33333 8.33333 scale
-12 -12 translate
Adobe_AGM_Utils/capture_cpd gx
Adobe_CoolType_Core/ps get exec
Adobe_AGM_Image/ps gx
Adobe_AGM_Image/pt gx
Adobe_CoolType_Core/pt get exec
Adobe_AGM_Core/pt gx
currentdict Adobe_AGM_Utils eq {end} if
%%EndPageSetup
Note that the issue is only generated by the printing through a driver in pass through mode. Setting print as image is not an option as the produced spool file is to large.
Additionally, the paper size cannot be resized and must have the (above) option set during printing - any other permutations of the "Size" options during printing cause issues during printing (e.g. A3 -> A4 or mixed A4/3 -> A4).
Thanks in advance
Cheers
Helen

Oops, I forgot to NOTE: this only happens when I'm printing a pdf from online. If I'm printing from a saved file from my computer adobe reader works just fine. so it's something with the settings of adobe reader and my browser. I use chrome, always have and I'm just now experiencing issues these past couple of weeks. I'm sure it's just a simple little box to check or uncheck or something, so I'm hoping someone can steer me in the right direction.
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HP Officejet Pro 8500 A910 - all new ink cartridges, black and blue ink not printing?

HP Officejet Pro 8500 A910 - all new ink cartridges, black and cyan ink not printing?
Cleaned printer heads w/no luck.

Welcome to the forums @corAtrum1 ,
I read your post about your Officejet 8500 no longer printing in black and cyan ink. I would recommend that you try out the steps in the guide below for this problem.
I hope this helps!
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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I have the EXACT same issue, just have a different printer Photosmart C4580...I'd like to know the answer as to why with new black and white cartridge it keeps defauting back to color, even if I select under preference to print B&W...really frustrating.....!!!

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I have recently updated the firmware successfully on this printer. It works just fine. I then downloaded and ran the software suite which had also been updated on the hp site. The printer works fine. However, the software version on printer status page (printed from the printer) indicates that the software installed is from 2010. The firmware shows the update, but not the software. How do I drive the print driver software to the printer so that is indicates correctly. I am under the impression that depending on how I have it configured, the printer will provide this driver info to a USB connected computer and it seems that it should be up to date along with the driver that is actually on my current computer. I tried the installation via USB and wirelessly and I get the same result. Help if you can.
Thnx.
John

Not sure just what you are describing.
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Hi @Wally-Bird ,
I see that you are experiencing issues when printing in black, you are getting fuzzy printing on the left side of the page.
I would like to help you out today.
HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges, or refilled HP cartridges. The following solutions might not resolve your print quality issue.
I have provided a document with some steps to try to see if that will resolve the issue.
Fixing Print Quality Problems for the HP Officejet Pro 8600 e-All-in-One Printer Series.
If the issue continues, try the steps in these documents. Disregard the titles.
An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ...
'Missing or Failed Printhead' Displays for HP Officejet Pro 251dw, 276dw, and 8600 Printer Series.
If you are still having issues, replace the cartridges with Genuine HP cartridges.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

When I print a page from the internet it only prints a partial page. I have tried print to fit, it still does not print the whole page. I change the scale to 40% but the print was so small that I could not read it.

How can I print the document on two or more pages?

Hi,
The HP ePrint does not support web pages printing
Printing Web pages through email is currently not supported. HP is in the process of developing solutions to support Web page printing for mobile devices.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02881579&cc=us&dlc=en&lc=en&product=5058336#N91...
You may print web pages using the HP ePrint Home & Biz app by using its integrated web browser:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&lc=en&cc=us&dlc=en&product=3857218#N58...
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

PRINT STATUS PAGE BLACK IS FINE COLORS NOT OUT OF PLACE CM1312NFI

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