Print TIF document shows thin black border

Hi,
when opening an archived document in the ECL Viewer 6.0 patch level 4, it shows a thin black border around the document. This border is not intentionally, it is drawn by the viewer.
I've verified this by opening the appropriate .tif file from the TEMP folder in an alternate viewer. This means this black border is visible on the print-out, too, which is really annoying.
I noticed when zooming the document on screen to get the border out of sight and print afterwards, the border disappears (on the paper) as well. So I assume that the viewer is responsible for drawing this box around and as a result sends it to the printer, too.
Can I somehow switch off this behavior in the viewer?
Thanks,
Michael

Hi Michael,
I opened the TIF file in ECL Viewer 6.0, selected 'Viewer' -> 'Print'
from the available menu options. Then in the dialog box that shows the
print details, I switched to tab 'Print Layout' and under the section
'Quality' in that window, I set the quality of the print image to
High Definition/Low Speed and then printed the TIF. I was able to get
the TIF printed in Microsoft Document Imager in good quality.
Few other customers had already reported this issue. On checking this
with the ECL Viewer vendor, Siemens PLM, they came back to us stating
that this cannot be set as standard by a fix as such. However, once you
set the print quality to 'High', it will remain so. I am sorry that
there is no other solution available for this. Please change the print
quality manually to High once and it will remain the same.
Best regards,
Christoph

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