Print to go installation fails

Question

I tried to install Print to go on my Vista and W7 computers and neither installed. I think I may be the problem here...
I downloaded the file to my Vista and started the install. being impatient I had a drive shared to the W7 box and started an install there at the same time with the same downloaded file. The install seemed to go OK all the way through to publishing the files and then it just sat there on both computers instructing me that the install could take several minutes.
After half an hour I hit the cancel but and confirmed that I wanted to cancel. It just sat there for half an hour more until I used task manager to shut it down. When I tried to reinstall it identified that it was there and asked if ii wanted to repair it or delete it. It didn't matter which I picked because it came back and said the installation was already in progress.
I rebooted and was able to try a reinstall and it started from the beginning but the results ended up the same. It goes through the complete install and then just hangs there.
I have repeated this several different ways including running the install from the RIIM website instead of downloading the file. It appears that there must be a registry entry that was made that is messing up subsequent attempts.
Any ideas?

Answer 1

Thanks for the reply
I did the restore and tried the install again from the BB site.
The results are the same. It looks like it will suceed but then it just hangs and won't even cancel without a reboot.
Here is the content of the log at the end of the install
MSI (s) (B4C) [09:14:13:121]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)
Action 9:14:13: PublishProduct. Publishing product information
MSI (s) (B4C) [09:14:13:122]: Executing op: CleanupConfigData()
MSI (s) (B4C) [09:14:13:122]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\CB672033EC624024BA527A15671891F8\Patches 3: 2
MSI (s) (B4C) [09:14:13:122]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=1,Remove=0)
MSI (s) (B4C) [09:14:13:122]: Note: 1: 1402 2: UNKNOWN\Products\CB672033EC624024BA527A15671891F8\Patches 3: 2
MSI (s) (B4C) [09:14:13:125]: Executing op: ProductPublish(PackageKey={05D8D391-D36F-4450-89F7-FF443BF1CC51})
1: {330276BC-26CE-4204-AB25-A7517681198F}
MSI (s) (B4C) [09:14:13:126]: Transforms are not secure.
MSI (s) (B4C) [09:14:13:126]: Processing cached transform: C:\Windows\Installer\{330276BC-26CE-4204-AB25-A7517681198F}\1033.MST
MSI (s) (B4C) [09:14:13:130]: Registering cached transform: C:\Windows\Installer\{330276BC-26CE-4204-AB25-A7517681198F}\1033.MST
MSI (s) (B4C) [09:14:13:130]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:131]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8 3: 2
MSI (s) (B4C) [09:14:13:154]: Executing op: UpgradeCodePublish(UpgradeCode={D47E0FF2-F3C1-4D77-A070-444A264A94B7})
MSI (s) (B4C) [09:14:13:157]: Executing op: SourceListPublish(,,DiskPromptTemplate=[1],,NumberOfDisks=1)
MSI (s) (B4C) [09:14:13:157]: Note: 1: 1402 2: UNKNOWN\Installer\Products\CB672033EC624024BA527A15671891F8\SourceList 3: 2
MSI (s) (B4C) [09:14:13:170]: Executing op: ProductPublishClient(,,)
MSI (s) (B4C) [09:14:13:173]: Executing op: SourceListRegisterLastUsed(SourceProduct={330276BC-26CE-4204-AB25-A7517681198F},LastUsedSource=C:\Users\DONROB~1\AppData\Local\Temp\{5FFF58B6-7925-474A-B3C6-5FE950A72631}\)
MSI (s) (B4C) [09:14:13:173]: Entering CMsiConfigurationManager:etLastUsedSource.
MSI (s) (B4C) [09:14:13:174]: Specifed source is already in a list.
MSI (s) (B4C) [09:14:13:174]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (B4C) [09:14:13:174]: Adding new sources is allowed.
MSI (s) (B4C) [09:14:13:174]: Set LastUsedSource to: C:\Users\DONROB~1\AppData\Local\Temp\{5FFF58B6-7925-474A-B3C6-5FE950A72631}\.
MSI (s) (B4C) [09:14:13:174]: Set LastUsedType to: n.
MSI (s) (B4C) [09:14:13:174]: Set LastUsedIndex to: 1.
MSI (s) (B4C) [09:14:13:176]: Executing op: ActionStart(Name=RIM_UninstallPrinter.933479C5_48C6_4B2C_84AD_E273A7A8DB47,,)
Action 9:14:13: RIM_UninstallPrinter.933479C5_48C6_4B2C_84AD_E273A7A8DB47.
MSI (s) (B4C) [09:14:13:177]: Executing op: CustomActionSchedule(Action=RIM_UninstallPrinter.933479C5_48C6_4B2C_84AD_E273A7A8DB47,ActionType=1025,Source=BinaryData,Target=BBDMUtil_UninstallPrinter,)
MSI (s) (B4:60) [09:14:13:222]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIEF90.tmp, Entrypoint: BBDMUtil_UninstallPrinter
RIM: Running: net.exe stop spooler