Print with pasta and getting error

hello, i have customs printing driver for pasta but as i print report i find an error,
APP-FND-00500: AFPPRN received a return code of failure from routine FDUPRN. Program exited with status 1
Cause: AFPPRN received a return code of failure from the OSD routine FDUPRN. Program exited with status 1.
The output .pdf has zero file size.
Any one help? .
And how can i locate which part cause this problems?
Thanks.

Please post the details of the application release, database version and OS.
Please see if these docs help.
How to investigate printing issues and work towards its resolution ? (Doc ID 297522.1)
APP-FND-00500: Afpprn when Using pdf2ps with Pasta (Doc ID 413402.1)
APP-FND-00500: AFPPRN ... An Error Occurred In Getting Printer Driver Information (Doc ID 867965.1)
How to Print PDF with UTF8 in R12? (Doc ID 778970.1)
11i : Pasta Pasta Printing Setup Test (Doc ID 264118.1)
Diagnostic Test Catalog for 12.1.3 (Doc ID 1083807.1) -- PASTA
Thanks,
Hussein

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