Printer 5220 problem with Black color

I replaced my Black cartridge and the printer did not print Black. I clean the head many times already. What should I do?

Hi @hp5220
Is there any chance you may have meant to type 5520? If so, please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 5520, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
If you have a 5220, it is a commercial Laserjet. My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi
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I use Acrobat 9 Pro and few days ago switched from Office 2000 to 2013.....and problems started.
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These are tough issues I suspect and the answer you need is probably trivial (it is finding it). I will make some suggestions, but I have no idea if any will work.
- In the printer under the Properties>Layout>Advanced>print quality, I use 300 dpi (default is 1200).
- Under the printer preferences>settings>edit the settings file, I use again 300 dpi (default is 1200 dpi).
These may not fix your issue, but migth be worth a try. You could also try using the preflight script to change to gray-scale. It may not make any changes, but again may be worth a try.
All I am trying to suggest are the things I would be looking at. Maybe they will lead you someplace. Others may be by with better suggestions in time.

Creation of PDF from Excel 2013 - problem with black color

Hi,
I am a publisher of crossword magazine and I use Excel to write crosswords. Then I create PDF's and import them into InDesign.
In past I used Adobe printer and it works fine with Excel 2000 and 2010 (only these two versions I used in past) Now I switched to Excel 2013 and when I use Adobe printer to print crosswords into PDF problem occurs with lines done in Excel (insert - shapes - line). I use black color for these lines but in PDF they appears as rich black (TIC 300%). Why it is not 100% black? I know that Excel works in RGB but in past I was always able to change settings in printer profiles (Adobe printer) to reach 100 % black without CMY colors. Now I have no idea. I attached picture of pdf how it looks in Adobe Acrobat in Outpur preview.
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These are tough issues I suspect and the answer you need is probably trivial (it is finding it). I will make some suggestions, but I have no idea if any will work.
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I am having problems with “no color” in the “Fill and Stroke” function of Flash CS4 Pro.
I had been using CS4 for 10 days and everything worked fine. Then I tried experimenting with various color combinations (along with “no color”) for “Fill and Stroke” for a simple button. Suddenly CS4 locked up on me while I was working with the “color panel”. A second color panel appeared in the upper left corner and the program was not responding. All I could do was to end the CS4 task.
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It has been sugested by HP that I try this forum for help.
The following is a copy of the email I sent them which describes my problem, I hopesomeone can help! Thanks.
language_code : en
language : English
Country of Residence : France
product_line : 83
product_oid : 59868
product_name : HP Deskjet 840c Printer
part_number : C6414K,C6414J,C6414A,C6414G,C6414N,C6414H
purchase month : 8
purchase year : 1996
problem area : color and print quality problems
serial number : [Text removed for privacy]
operating system : Microsoft Windows Vista Home Premium 32
How is your product connected to your PC? : USB Cable
problem description : When I try to print a page containing coloured items the coloured parts fail to print. (The items are totally missing, they are not replaced by grey scale images) I have done all the usual things as per list:-
troubleshooting : 1) Rebooted my computer.
2) Disconnected the USB cable and reconnected it.
3) Changed the colour cartridge.
4) Examined the printer settings in the control Panel, colour is selected and all other settings seem normal.
5) De-selected the printer as the "Default Printer" and re-installed it.
6) Run software that checks the driver is up to date and it is.
7) Printed the built in test page "beautiful color made easy" only the header and footer print,no colour!
setting changes : No, nothing has been changed.
PS. I have owned my printer for many years and cannot remember the purchase date.
tech skill : Intermediate
first name : Grant
last name : W[text removed for privacy]
This question was solved.
View Solution.

Hi - Go ahead and try the steps in this document. It will walk you through cleaning the contacts on both the cartridge and in the carriage. What can happen over time is ink residue can accumulate on the contacts preventing the ink cartridges from working properly. If this doesn't resolve the issue, try setting the cartridge with the nozzles face down on a damp paper towel for about 45 seconds just to resolve any problems with the ink nozzles.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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I am using HP Color Laserjet 3000 printer, it is configured in SAP ECC6 with SPAD with device type "HPLJ4 : HP Laserjet 4 series PCL and access method = L: Print Locally Using LP
At HPUX level printer in configured with proper driver also.
When I print from SAP, I get following error
"Invalid option, Please refer to MAN page for valid options" as attached
Other then above line , nothing else comes
Please help,
Al Mamun

Hi,
Make a try using the device type HKSAPWIN and the access method is front end prinitng.
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My HP Color laserjet CP1515n is running wilde, because it prints every single page with black stripes on the margin. I have tryed to start the cleaning mode several times, but it does over and over again...
Please, hase anybody any experience regarding to such behaviour?...
Thanks a lot
/E

Hi - I have not seen this issue, but let me see if I can get some more information in order and try to help.
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(2) Is the product (and cartridges) new? Did the product (and cartridges) ever work normally?
(3) Please print 5 pages that have color and then print 5 pages that only have black and white text. Do you see the defect on all 10 pages?
These types of issues are difficult to troubleshoot without seeing the defect, but maybe I can offer some help based on the answer you give.

Problem with hp color laserjet c1515n

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Hi Arthur, and a warm welcome to the forums!
Sometimes you need to habd uninstall hp drivers, but Might try these two...
Mac OS X: About the Reset Printing System feature ...
http://support.apple.com/kb/HT1341?viewlocale=en_US
Might try Printer Setup Repair 5.1...
http://www.fixamac.net/software/index.html
Do this before & after any install...
Safe Boot. One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.
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Hi,
I just got an information from my printer that there is a probem with some text in a PDF files which I've sent to them: they appear in 4 colors. I've exported the file with rich blacsk, for printing (best quality print). Any idea why this might have happened?
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need more information about the file and how the PDF was made.
is the text that the printer is concerned with:
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Hello,
I am working with the following configuration :
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OS X Yosemite Version 10.10.3
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EPSON Stylus Pro 3880
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I am in France and I found out that EPSON is providing at least two different files for its v9.33 driver that relate to the Stylus Pro 3880 with OSX:
epson16738.dmg: US version (https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=141552&prodoid =63085147&infoType=Downloads&d…)
epson379436eu.dmg: French version (Support et téléchargements - Epson Stylus Pro 3880 - Epson)
and I realize that I was using the US driver which.
After few minutes of refection, I realized that the 3880 driver that I installed on my MacBook pro was the only piece that was present when my prints failed and absent when my prints succeeded. So I though it had found out the cause of my problems until I tried with the french driver (epson379436eu.dmg)...
In the meantime Adobe has release of new version of lightroom so let me recap my new configuration:
MacBook Pro (15-inch, Mid 2010)
OS X Yosemite Version 10.10.3
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EPSON Stylus Pro 3880
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Hello,
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But there is no difference in either case as the file will not be overwritten.
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