Printer almost always wrong size paper

I have a HP photosmart premium c309g-m that is giving me fits. It automatically reverts to 4x6 borderless prints no matter how I set it. I want to print coupons online, so I set up the printer for 8.5x11 sheets, choose my coupons, recheck page size for the printer, and when I hit print it gives me 4x6 borderless photo prints. Can anyone help me print the size page I want? Thanks!!! My wallet looks forward to the rewards of couponing!

I have photosmart premium 309g-m my os is vista. Iset print prferences to 4x6 and always---always prints 11x8. I empty the main tray and load only the photo tray and up pops load paper into main tray This is supposed to be a PHOTO printer but it only does documents. Does anyone have any suggestions?

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Message reads 'wrong size paper'. it's not.

HP officejet 6500A plus on a windows 7 computer. prints fine using the copier function but when trying to print a page from the computer the paper jams and the message reads 'paper jam or wrong size paper'. it's standard 8-1/2 x 11 white paper. printing problem started about a week ago. nothing new on the computer. i've rebooted the printer and the computer with no improvement.

more information. i reinstalled the software. no change. i tried to print a test page. didn't work. i printed a diagnostic page and that DID work. the information wasn't helpful but it did come off the computer which i haven't been able to do.

RG1 printing format for A4 size paper with all records

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THANKS.

Your subject title mentions A4 sized paper, the body mentions US Letter size.
Assuming you want one half of a letter-size for each page, create the page size as portrait, 5.5" wide, 8.5" tall.
Thread in logical order, page 1 through...how many ever pages. You should have a page count evenly divisible by 4.
Export to PDF as normal...single pages.
Open the PDF in Acrobat or Reader, print the booklet from it.
Mike

I can't make copies on my C6180 printer. It says i have the wrong size paper and I don't

I am trying to make copies on my C6180 all in one printer and it says I have the wrong paper size and then spit the paper out. Paper size is correct. What is wrong.....this just started happening and nothing has changed on our computer.

Hi @cflooring,
Welcome to the HP Forums!
I understand that you cannot make copies on your HP Photosmart c6180 printer, and it is saying that you have the wrong paper size. I am happy to help you with this issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please see this guide, 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing.
Hope this helps, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

How to force a printer to use legal size paper.

Oracle Reports has had a problem since the earliest versions. It doesn't handle different paper sizes well. We have a report
written in the 2.5 version of reports. If you specify LEGAL in the page setup, everything prints great. If you call the report
from a form it always prints using the default papersize for the printer. Selecting a paper tray is not an option because the
printer in question has only one tray bay and if it requests legal, you have to put a different tray in (HP4V). I put in a tar about
it and the response was setup a special PRT file to handle legal. The problem is that the PRT and the before and after printer
codes are only used it you have a character report. If you have a bitmapped report they are ignored (not oracles finest moment).
Does anyone have any ideas of functions that can help (are you listening Duncan Mills?)

I found a methoid that while clumsy, works. I have defined another printer on my windows machine that points to the same
printer as my original printer defination. I have named this printer "Legal" and has defined legal paper as it's default. When
I print to this printer( DECTYPE, DECNAME) it now defaults to legal.

I want to make 4x6 study notecard/flashcards, how do I change the page size to fit the cards I need, I want them to print on a standard size paper, but keep the text in a 4x6 margin, new to mac please help!!

The Idea is to set my paper size and page layout to a pre-screened 4x6 layout, which I can add and insert txt/pictures, when I need to print, I should be able to fit 2 per page, if not that's okay, but when I print them I will cut off the excess paper and glue the rest to a notecard, any ideas, NEW TO MAC PAgES

Star with:
Menu > File > New from Template Chooser > Sidebar > Page Layout > Blank > Blank Canvas
If you need to have two cards on one page then just set up one using text boxes and images to the 4 x 6 (inches?), group them and option shift drag a second copy down the page so you then have 2 and alter the copy as you need.
Change the text and images to placeholders, capture those as a Layout and then save that as a template.
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=182&highlight=labels &mforum=iworktipsntrick
1. To make the individual card follow the instructions for Labels & Business cards but use your size:
2. To make the placeholders see Double folded Greeting Card.
3. To make the template follow Letterhead and follower sets ignoring the irrelevant bits, and only capturing one page, before saving as a template.
Peter

How to print onto a legal size paper

I'm trying to print a document sent to me as an original PDF 8.5 x 16 document onto a legal size page (8.5 x 14). I don't have the advanced skills necessary to print in Adobe beyond the basics, and don't have the time to take a course or read the confusing help instructions (e.g., "tiling", "scaling"). I'm hoping someone on this board can simply tell me how to print this document step-by-step. I have Windows XP with Acrobat Pro 9.0
Your assistance is greatly appreciated!

Using AA9, these are the steps I just used to create a 8.5X14 page from another PDF (Note: any bookmarks and links will be lost and would have to be replaced):
1. Opened the PDF in Acrobat.
2. Select FILE>Print
3. Select the Adobe PDF printer.
4. Select printer properties.
5. On Adobe PDF Settings tab, you may select the press (Press Quality) or print (High Quality Print) job options.
6. On either of the other tabs select the Advanced button.
7. Under Paper/Output>Paper Size, select Legal.
8. OK back to the print menu and select Page Scaling=>Fit to Printable Area.
9. OK to print -- select the file name and location, hopefully with successful results. (I checked the PDF I created from a Letter size and it was 8.5X14)

Printing Problem with custom size paper in Illustrator

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Hi there wasn't an option to set the default printer to pdf where would I do this?
I've done a bit of a work around that seems to be working. I've put the page set up as A4 and then clicked on the printer utility custom settings and then unticked detect paper width, so I can put through the paper I want just got to tweak the x and y to get it right, its not the best but sitting here for four hours trying to figure it out, it will have to do for now. Thanks Jacob for your help, no doubt I'll be back in the morning, I'm burnt out now!

Prints come out wrong size

I have 32 bit Vista Ultimate, an HP 7410 printer, and Adobe Photoshop Elements 6.0 with all the updates. When I print a single print, it comes out the size it is supposed to be. However if I use the "Print Multiple Photos" Option using the same pictures, the pictures do not come out the size I select from the menu.
Is anyone else having this problem? Any fixes?

What size you are getting when you are trying to print multiple copies.
Are you using Organizer or Editor for printing...
Did you try resetting preferences?
+ Ripple (VJ)

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
So, in brief, exported PDF prints properly (and this is a workaround), but it's a pain that Id has this issue. All software involved is up to date. I haven't tried to dig into the PPD, as PostScript isn't one of my areas of strength, but I'm reasonably sure it's correct. I've also tried a similar test using Letter-size paper, and that also prints to 5mm.
I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

My 7520 won't print on 5 x 7 paper. Says wrong size.

My Photosmart 7520 prints nice 4 x 6 photos but will not accept the 5 x 7 paper. Says wrong size. Any ideas ?

Mine won't even print the sample photo that somes with the software! I keep putting the same sheet of 5x7 hp photo paper in, and it comes out with NOTHING printed. SO annoying. My printer will not print in color either. It's set to color, and the ink levels are OK.

Printing to different printers and paper sizes

I have Lion 10.7.4
I have Parralels 7 and run AutoCAD in Parrallels
I have a HP Deskject 9800 (USB connected) and an HP Laser Jet Pro CM1415fmw color MFP (wifi connected) all accessable from my MAcBookPro
Printing is a hassle from Autocad with my MAC OS. In WinXP, (prior to switching to MAC) I could assign a paper size to each printer in printer set up. Then when printing from AutoCAD I would just select the print I wanted for the paper size and done..... perfect!
However, in Mac with Parrallels AutoCAD does not really talk correctly through to the printers on the Mac side. So I have to go into Lion printer settings and change the paper size all the time between tabloid and US letter. I always forget and waste a lot of paper.
Looking for a way to set a Lion OS printer to a specific paper size and have it maintain that paper size while a different printer has a differenet paper size, but this doesn't seem possible.
Every time I change the paper size in the Lion OS for one printer it changes it for all printers.
Can anyone help me with this?

That is not currently possible. See a similar discussion here. You may also want to give Apple feedback if you do not find a convenient work around. You can submit feedback at here.

I am trying to print a PDF file to a legal size paper and I would like for it to fill up the page. How do I do this? I went into the settings and changed it from letter to legal, but it's still printing out the same size. Can someone help me, please?

I am trying to print a PDF file to a legal size paper and I would like for it to fill up the page. How do I do this? I went into the settings and changed it from letter to legal, but it's still printing out the same size. Can someone help me, please?

Are you trying to Print to PDF or are you trying to Print a PDF file to a physical printer?

Printing on Letter size paper, Margin issues!

I am working from a Dell Optiplex 755 with Windows XP, Illustrator CS2 and an HP 4345 printer.
The problem is summarized in the below paragraphed points:
We print on an 8.5x11 sheet of paper, with artwork sized for 8.5 x 11 exactly. The artwork contains 4 quarter page images to be cut into flyers, which each have 1/4" margins all the way around them. There is a back side as well, created with the same specifications. We wish to print these flyers duplex from high quality PDF files that we created in Illustrator.
When the print comes out, the right hand margin of the sheet is larger than the top, bottom, and left margins.
The top, bottom, left margins= 0.166"; this doesn't effect the top, bottom, and left sides of the artwork, as the .25" margin we setup on the artwork is greater than the .166" margin of the print area.
However, the right hand margin= 0.306"; this means that the right side of the artwork gets cut off by .056" (.306-.25")
In order to fit all of the artwork on the page, we can either shift the Page Tiling Print Area over slightly, or we can select the print option "Shrink to Fit". However this is a problem because we are printing the two sides as a duplex (printed both sides), and the tiled artwork on the front won't line up what is printed on the back because of the larger right margin. Therefore if the sides don't line up when we go to cut, the information is going to be cut off on the opposite side to the one we are cutting.
The printer setting for 8.5x11" paper "Letter" is what we believe to be creating the offset margin. (We checked the specifications for a Letter print, and the standard margins were identical to the ones we see exhibited in the print outs, 0.166" vs. 0.306")
We understand that there might be a way to set up your own custom print setting through Adobe Acrobat/ Photoshop/ Illustrator for a specfic type of print job, allowing you to control the print margins, but we are not familiar with the process.
Can you think of any other possible causes and/or solutions for the problems that are described?

Thanks for the feedback Karen! I'm not sure that the setup process is pricesly the same in illustrator but I've got some screenshots of how the artwork is setup to give you an idea.
This is the artwork shown with the Rulers included to show the size of the artboard and where the guides are set for the margins I want:
http://i5.photobucket.com/albums/y198/tcperry/Alanis-Tiled-Artwork-with-g.jpg
This is the artwork shown with the Print Area shown by selecting View>Show Page Tiling:
http://i5.photobucket.com/albums/y198/tcperry/Alanies-showing-print-area.jpg
So I think that the artwork is correctly setup, however the problem lies in the printing area that seems to be predetermined by the printer setting 'Letter' for 8.5x11" paper (see the dotted line on the second screen shot).
I see what you're talking about when you say 'centered on page' and yes we have Auto-Rotate and Center selected in the Page Handling options when printing from PDF. However it will still just chop off the artwork that comes within .306" of the right side of the page. Is there anyway around this .306" margin that seems to be set by the printer?

Adobe Acrobat Pro 9.5.0 will not print SRA3 size paper

I created an Adobe InDesign file 320x450mm (SRA3) and saved it as a a High Quality PDF. However, when I print from Adobe Acrobat Pro 9 with SRA3 paper size settings, it defaults to A4 and the printer will not register the SRA3 paper size request. The tech from Canon updated the printer driver which increased print dialog options such as Paper Handling, Paper Source etc. (which I didn't have before) and spent over an hour running tests. We both agreed there was a software issue since there were not issues from other software:
I can print SRA3 files from InDesign and Microsoft Word, but not Adobe Acrobat Pro.
This is an ongoing problem since I often receive artwork in PDF format at this size.
My workaround is to place the PDF into InDesign, line up the crops by eye and print to SRA3 paper which works fine until I need to do a double sided print which becomes slightly innacurate and often time consuming.
Canon printer driver specs:
V2.0
iR-ADV C5045/5051 PS (UK)

What happens if you select other paper sizes? Also ensure that 'choose paper source by PDF page size' is not checked at your print dialog.
Kindly let us know your results and if possible please forward us your pdf at [email protected]
Looking forward to help you out.
Thanks
-sonal

Printer almost always wrong size paper

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