Printer ALWAYS offline

I have had this printer for a few months and at first it worked great. Now it is ALWAYS offline and no matter what I do, turn it off and on, unplug it run diagnostics, it won't work. ti print one page it takes me a good 45 mins or more to just mess around with all the programs to get it to work. I am very dissappointed in this printer. Wish i could return it for a refund.

Hi , Welcome to the HP Support Forums!   I see your HP Deskjet 2540 is showing as 'Offline',  it prints slowly and you have not been able to get it back online. I would like you to run the Print and Scan Doctor > www.hp.com/go/tools-- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers. If you run the PSDR and are still getting the Printer offline error, I would like you to continue here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print I will watch for your reply, please let me know the outcome. 

Similar Messages

  • Unable to connect to a Wireless Printer (Printer always Offline)

    Hi, please help me. I am desperate now, even though I feel very happy at first when I purchase my macbook air.
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    2. 12" Acer notebook with Windows 7 installed.
    My wireless router:
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    - Reset my printer setting in my macbook air and re-add it
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    What really have happened?
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    I have exactly the same problem.  The same printer (HP 7500A wide format) is working fine with a windows PC but not my macbook pro; despite doing everything HP recommends.  It seems almost certain to be an Apple issue, as it works fine on the old PC.  HELP!

  • HP P1102w connected to the Airport Extreme but cannot print, always offline

    OS : WIndows 7
    Router : Airport Extreme
    When I was using a linksys router, setting up the printer was a piece of cake, but when we move to Airport Extreme the only computer that works is the MAC book pro and the rest of the Windows Base OS doesnt work properly, esp. on a wireless setup. 
    I'v installed bonjour on my system and still nothing works. 
    I've check  most of the forum with out any viable solution for this issue. 
    Whatever hel you can provide me with will be highly appreciated. 
    kind regards, 

    Hi @shanwein ,
    I see that you are having issues with the printer working over the wireless network with the new Airport Extreme on the Windows computers, but the Mac is working. I would like to help you out with this issue today.
    Just to clarify, you are networking the printer, you don't have the USB cable connected from the printer to the Airport?
    Print out a configuration report and make sure the SSID and IPv4 of the printer.
    Printing a Configuration Page.
    If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
    Type the IP address into your web browser's address bar. (Internet Explorer)
    If it loads the printer's network page then the printer is on the network.
    You might need to power cycle the router, computer and printer if it doesn't load on the Windows computers.
    Run the add printer wizard from Devices and Printers, click on add a printer.
    Test the printer.
    Please provide in detail the results if you are still having issues.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • I have a canon MP610 printer and it is always offline and i don't know how to fix it. I have a mac lion.

    I have canon mp610 printer connected to my mac lion pc...It is always offline and i don't know how to fix this problem.

    Does File > Work Offline has a check mark when that happens?
    You can try to create a new Boolean pref with the name network.manage-offline-status and set the value to false.<br />
    Right-click on the about:config page to open the right-click context menu and use "New > Boolean" to create a new Boolean pref.
    Name: network.manage-offline-status
    Value: false
    See also http://kb.mozillazine.org/about%3Aconfig

  • Why printer status is always ''offline''

    hi,
    my printer hp officejet pro 8600 (network) cannot print for two days.  printer status is always show as ''offline''.
    thanks

    Hi anil-jing,
    I can help you with the offline message you are seeing. Please use the instructions in the following document to troubleshoot the issue and get the printer working again. 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
    Please let me know if this resolves the issue. If you require additional assistance, post back with your operating system and version, Mac or Windows, as well as whether you have the printer setup wirelessly or with a USB.
    I look forward to hearing from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Wireless CP1025nw always offline on PC but ok on Mac

    System is Win 7 premium 64. Printer is cp1025nw connected wirelessly. Printer worked great for 2 months. At this stage the printer is always offline on my PC but works fine on MAC. I reinstalled the drivers and ran HP utility, however to no avail.  Still printer defaults to offline all the time, although printer is not offline and can print to it from MAC.  Please help. Thanks

    uslawyer007 wrote:
    Thank you for your suggestion. I reset the print spooler as recommended and restarted the system, to no avail. The printer does not print and still shows offline. I can ping the IP and print from other laptops.  My Macs work fine. I uninstalled the printer and reinstalled it too ... did not work.  After a reinstall, it starts as being online, then goes offline the minute I send a print job to it. It should work at least for a while after the reinstall, however, does not. Any other ideas?
    Humm. Try thie Home Netork Diagnostic Utility. See if that detects and problems and is able to solve the problem. Did you use the CD to reinstall the printer software? If so I would go ahead and uninstall it again and reinstall using the software here: HP LaserJet Full Feature Software and Driver which was updated 2 months ago.
    Let me know if any of these steps fix the issue.
    Thanks,
    -SeanS
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Windows 8 CP1025nw Printer stays offline

    I do not know squat about windows 8 other than my opinion of it which is not good. I managed to get the printer installed to print wirelessly, now all of the sudden it's just always offline. 
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    The driver that installed is for CP1020 not the CP1025nw when I try downloading and installing the full software package it fails every time, doesn't matter if I try to set it up to print to the network, wirelessly or USB, it just fails. I thought maybe the current download package wasn't set up for windows 8 so I also downloaded the drivers alone thinking that might help and again nothing. I've attempted 10 times to install and set it up just today (and it's been more than today that I've messed with it).  
    The printer shows everything is fine, when I run diganostics on the computer everything is fine. But the printer is just showing offline continually.  
    I read somewhere else too that I could reset the print spooler, but on windows 8 I can't even find that.  I am typically great with computers and figuring out issues, and this has honestly left me wanting to rip out my own teeth as I am sure it would be less painful.
    Can anyone help?

    Hi AprilDoyal,
    I understand you are having and issue with  windows 8 and CP1025nw. Printer stays offline can be fixed
    by follow the document below and download the HP Print and Scan Doctor.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
    Please feel free to contact me if you have other questions
    Thank you
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • HP LaserJet 600 M602 printer goes offline every night

    Hi,
    I have a HP LaserJet 600 M602 CE991A printer on a wired network. I have quite a few other printers on the network as well and do not show me this kind of behavior.
    But for some reason, this printer, from as soon as I bought it, goes offline every time from around 5.20-5.30pm to around 8.30pm. I have a ping tester running as I am trying to figure out what's going on and I got 100% drop every night for that time period.
    I looked to see if there was a setting that puts this device to sleep or so but no, I cant find anything. I have tried with the energy setting sleep mode on or off, wake up events to trigger a wake up call to the printer but no luck.
    Firmware Bundle Version3.2.5
    Firmware Revision2302908_435019
    Firmware Date Code20140529
    I am out of options, in our other locations, we have sam printer but a CE993A models and they do not show this kind of behavior at all.
    I am at a deadlock here.

    Hi @Halan ,
    I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
    What is the distance of the printer and the Laptop when the printer goes offline?
    Try these steps to see if it will resolve the issue.
    'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
    What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • I have Windows 7 Operating system and an HP 6500 A Plus printer.  My iPad no longer prints wirelessly. An error message says the printer is offline.  Suggestions

    I have Windows 7 Operating system and an HP 6500 A Plus printer.  My iPad no longer prints wirelessly. An error message says the printer is offline.  Suggestions?

    1. Turn off router, printer and iPad
    2. Turn on router and wait 30 seconds
    3. Turn on printer and wait 30 seconds
    4. Turn on iPad and test printing

  • Printer is offline all the time! Help!

    My wireless HP LaserJet Pro 200 color MFP M276nw goes offline all of the time.  We have printed the wireless configuration pages that state that there is not a problem and that the printer is connected with a good signal.  We can print off our phones wirelessly (anywhere in our house), but the printer does not seem to communicate with our Dell Inspiron (crappy Windows 8). 

    Hi @fcu ,
    I see that printer keeps going offline on the computer, but you can still print using your phones wirelessly.
    I can help you with this.
    Most likely the router reassigned the printer a new IPv4 address and the computer isn't recognizing it.
    Print a configuration page to get the printer's IPv4 address.
    Printing a Configuration Report.
    If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
    Type the IP address into your web browser's address bar. (Internet Explorer)
    If it loads the printer's network page then the printer is on the network.
    Check the port showing on the computer, to make sure it matches the printer's IPv4 address.
    Go to the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers.
    Right click on the printer and left click printer properties, select the ports tab.
    Click on configure port to view the IPv4 address.
    If the IPv4 address doesn't match the printer's IPv4, then create a new port with the new IPv4 address.
    Close the configure port window.
    Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
    Type in the proper IPv4 address for the printer.
    Make sure the printer is online.
    Test the printer.
    If the problem persists, follow the steps in this document for the printer being offline.
    'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
    I would also setup a Static IP address, to the router will assign the same IP address.
    Printer Does Not Maintain a Wireless Connection.
    Disregard the title. Go to Solution three: Assign the printer a static IP address.
    Let me know the outcome.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Printer Going OFFLINE on Every Boot.

    Hello,
    In My Network 7 PCS are connected to one HP Printer(Laserjet 1020). in that 1 PC having problem is "Printer Going OFFLINE on Every Boot" then We connected on every boot/Restart  and I Restart The Servieces also like(print spoller etc..)The PC.Then only Its Works. Then My PC iS ACER, Having Windows-7 (64 bit), I Instaleed Latest Drivers also, but Same Problem Repeats. I Need Help On This Queiry ?

    Hi,
    Please use the following tips/instructions to fix:
        http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • 8500 Premier All-in-One printer drops offline

    Periodically my wireless printer drops offline and I cannot print.  This happens randomly on different PCs on the wireless network.  Usually restarting the print spooler on the PC that cannot print solves the problem but sometimes I need to shut the printer down and restart it.  While that generally clears the problem the printer gives me a warning that it had been shutdown improperly, even though I used the on/off button.  Various PCs on the network are running Windows XP and Windows 7 -- all have this problem.

    The printer does not disconnect from the network as far as I can tell as other PCs can still print and the Network report from the printer control panel shows me an IP addressl.  It just goes offilne for for pne user.  In XP we can see the "Printer Offline" status and click "Use online" but that is harder to find in Windows 7.
    I have not upgraded firmware or software recently.  I had a problem installitng and the HP Solution Center tells me it cannt run as my device installation is not complete.  I have donwloaded and tried to install OJP8500vA909_Full_14.exe several times with no success.  I also have HP_Smart_Web_Printing_v4.6.exe and hppiw.exe -- not sure if they are still installed.

  • How do i change my hp office pro 8600 printer from offline to online

    how do i change my hp office pro 8600 printer from offline to online

    Please read this post then provide some details.  What operating system? How is the printer connected - USB, wired LAN, or Wireless LAN?
    Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue if you are using some recent version of Windows.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • How do I change the printer from offline to online?

    how do I change the printer from offline to online?

     Hi,
    Please use the following tips/instructions to fix:
        http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Printer getting offline

    Printer getting offline. They are able to use  Printer once they are connected to Local LAN(printers there are added locally using IP), they are using  VPN Cisco Any connect. Whenever users wants to  take
    printouts they have to  disconnect from VPN then only they can fire the prints.
    user are facing this  issue  while disconnecting from VPN the local printer also  gets offline, user has to reboot the machine to take a print every time.

    Hi svigneshh,
    The main issue is that disconnecting the printer from VPN will affect the other printers ,right ?
    First of all ,I would suggest you to check the status of the printer spooler service (Serivce.msc) after disconnecting the printer from the VPN .
    We also can try the following fixit tool to have a automatical diagnostic.
    Diagnose and fix printer and printing problems automatically
    https://support.microsoft.com/en-us/mats/printing_problems/en-us
    According to the symptom ,we can try to configure the following group policies to isolate the printer to have a check .
    Computer Configuration\Administrative Templates\Printers\Execute Print Drivers in Isolated Processes  ,Override Print Driver Execution Compatibility Setting Reported by Print Driver
    Here is a link for reference of the two policies.
    Windows 7 / Windows Server 2008 R2: Print Driver Isolation
    http://blogs.technet.com/b/askperf/archive/2009/10/08/windows-7-windows-server-2008-r2-print-driver-isolation.aspx
    To troubleshoot this issue futher ,we could try to work without the VPN to verify whether it is related to the VPN .
    Best regards
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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