Printer B110a cartridge replacement problem

I have a Photosmart B110 series printer which I bought in India c. 2 years ago. In India we bought and used 862 cartridges.
Now I live in Singapore and was told that 862 cartridges are not available here, but all Photosmart printers use 564.
The packaging for the 564 cartridges says it is compatible with Photosmart B110a.
However, when I install these cartridges (which, by the way, look identical to the old ones), the printer reports that the cartridges are incompatible and it won't print.
What can I do? Is there some kind of software patch for the printer which will allow it to use these cartridges?

Hi ClareWij,
Welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing an issue with the 564 cartridges after using the 862 cartridges originally in the printer.
I will be happy to help you.
Call HP Tech Support for further assistance to set the unit to the correct zone.
Contact HP Worldwide.
Thank you for posting on the HP Forums.
Have a nice day.
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Gemini02
I work on behalf of HP

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