Printer busy - Will retry in 10 seconds

Hi,
I am on a IMac Intel that runs both Windows and OSX. When I am logged onto Windows I can print fine. I am trying to set up the printer in OSX and am having difficulty. We have a Konica Minolta printer and an EFI Fiery RIP. I've just installed the correct driver for the Fiery. I was getting the error "Remote host did not accept data file (32)". I then deleted the printer and set it up again as IPP and now I get the error "Printer is busy, will retry in 10 seconds" and then nothing happens. What am I missing here?
Any help is much appreciated.
Thanks
Mina

Hi Mina,
The print job stopping can be caused by the 'fierycupsfilter' not being present. If the ppd for the Fiery was copied into the Mac, rather than the driver installation being used to install the printer, then some components can be missing and this can cause the spooler to stop. If you open Console (Applications > Utilities), expand /var/log then expand cups and then click on error_log, you will see the error why the job stopped and what process (PID) was at fault. If it does say it was the fierycupsfilter then the easy fix is to run the Fiery driver setup again. If the log doesn't make much sense then copy from the error back about 10 entries and post it back here.
As for the Fiery config page, it all depends on the model. For the ones that are external (like a PC that sits on the floor) there are buttons on the front panel. Pressing one of them you will give a print pages option, under this you have the config page. If it is a Fiery that sits on the back of the Konica, then you may have to use the copiers touch panel to access the setup menu.
Note that if someone has Command Workstation running (and you can get it for the Mac also) then the option to print the config page is available from here.
Regards,
Paul

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