Printer C6180 wont print

My Photosmart C6180 will not recognize that the new maginta ink cartrige is full, I have tried two new ones.  And it will not print with black only.  I shut the printer off and started over with no success.  Also shut it down again, removed all ink cartriges and installed them after turning printer back on.  No success.  Any ideas what to do?

Hi @MeaMoe 
Let's perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in.
If the issue remains unresolved after following all of the steps above, I recommend contacting HP.  Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • My c6180 wont print on kodak ultra premium high gloss paper but will print on plain paper

    my c6180 wont print on kodak ultra premium high gloss paper but will print on plain paper. am i doing something wrong? I've never used the printer to print pictures.

    Hi there bigpul,
    Could you provide the community with a little more information to help narrow troubleshooting? What operating system are you using and are you recieving any errors or just blank prints?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Printer 5512 wont print cartridges are full.

    hp 5512 printer wont print and cartridges are full says i need to replace them but they brand new.  Paper loads but not all way and doesnt feed through and stops saying needs to replace cartridges.
    TriXster

    What exactly is the error message?  The document here may help resolve issues with cartridge errors.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Printer suddenty wont print Excel or Quickbooks but will print Word docs

    Help!
    My HP 6500 just decided to stop printing Excel, Quickbooks and Efax but WILL print Word documents and other files. When I hit "okay" ont he print menu the printer head goes back and forth but no ink comes out. Again, the weird thing is that Word docs are fine and print out.
    I have downloaded the driver software twice and turned printer on and off and unplugged it from back of machine.
    Help

    Hi @Salsify,
    Welcome to the HP Forums!
    I see that your HP Deskjet 3050a will print an internet page but not any documents on Windows 7. I am sorry to hear this but happy to help!
    How is the printer connected? Wireless or USB?
    Are you able to make standalone copies with the printer? Copy Text or Mixed Documents.
    In the meantime, I would recommend to try our HP Print and Scan Doctor, and let me know what happens!
    Hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Jetdirect 300x print server wont print from my imac

    I have an iMac running 10.6.8 and I would like to print over my newtwork using a hp jetdirect 300x which is attached to a hp 5p lazerjet printer. The windows xp notebook i have works fine through it. I can see a jetdirect socket on the list on my Mac when i am trying to connect to it using the add a printer function and i printed out the pcl config page using my windows notebook. I used the ip address from there but nothing i do gets a print order through. either it unendingly tries to  connect and doesn't or it shows a printer in the selection window but registers a busy will try in 5 seconds or does not connect. I understand apple discontinued appletalk with this operating system and I could find no drivers or printserver software on hp's website for apple to download to make this work. can anyone suggest something to do to make my iMac and printserver work together. I have another hp color lazerjet 2600n that works with the iMac just by plugging it in and loading the cd that came with it. I don't have a cd for the Jetdirect 300x. Could i get one somewhere and would it have the apple drivers to make this work if I could?

    vic11,
    I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
    I hope this helps.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP Printer 1606DN Wont print on Network

    I have installed an HP Laserjet 1606DN on my network but can not print to it. I can ping and get to the web interface but no printing.
    If I put the printer on to a small switch with a laptop the printer works.
    Any suggestions?

    Hi paulplatyp
    I understand you can access the embedded web server for the printer but you can't print but when the printer is connected to a small switch with a laptop the printer works.
    The printer should be connected with a ethernet cable and going directly into a router. (not a switch)
    Make sure the printer isn't in a error state.
    Print off a new configuration page.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02005918&lc=en&product=4110410&tmp...
    Turn off any firewalls and antivirus software temporarily to test the printer.
    I would download and run the Print and Scan Doctor to fix common printing and scanning
    problems.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
    Please provide the following information so I can assist you better.
    What is the IP Address?
    What network setup do you have? (Modem/router/2 routers/booster/airport/switch)
    What brand are they?
    How many devices are already setup on the router? (computers, printers, ipads)
    What operating system are you using?
    Here is a document to check your operating system for Windows.
    http://windows.microsoft.com/en-us/windows/which-operating-system
    Here is a document to check your operating system for Mac.
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03204293#N53
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Have a C7280 Printer. Wont print from (2) MANGANTA cartridges light and dark. Rebooted, changed cart

    Rebooted,changed cartridges, Cleaned printer heads numerous times, test report shows these not working.
    HELP what to do. 

    Have you tried all the steps in this document? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077329&tmp_task=solveCategory&lc=en&dlc=en&cc...
    Best of luck,
    Mary
    {I work on HP's behalf}

  • HP Officejet Pro 8000 wireless wont print with iPhone 5s

    This printer billed as Wireless that I purchased in 2011 wont print with IPhone or iPad because it is not on list of Air Print devices So I was told by HP to buy a new one and since it wasnt equipped with HP's "eprint" the app thats out there to make up for this will not work. I was speaking to sales person to avoid paying but I cant believe this. There are better printers but that doesnt make this a throw away. and who wants to buy a wireless printer that wont print wirelessly? Help!
    This question was solved.
    View Solution.

    Hi there Hank,
    Sorry to hear you're having a rough go with the printer.
    As for the 8000 wireless, I would guess that you got a newbie tech rep on the phone. I couldn't figure out why they said there's no workaround, because I had been able to get older printers going with HP troubleshooting documents. So here are a few that might help:
    1. Install the printer on your network (if it isn't already) Installing the Printer Software for a Wireless Network Connection
    2. Download the HP E-Print Mobile App for iOS. It should still work with non- eprint printers: https://itunes.apple.com/ca/app/hp-eprint/id299531​647?mt=8
    3. Take a glance at this tutorial video, for some quick tips on getting started: http://www.youtube.com/watch?v=l1z1pSC8WHI
    Hope this helps
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Officejet 6600 mac OS X 10.6 wont print but Windows 7 does

    This has got to be a Mac problem...
    I just purchased an HP Officejet 6600 and connected wireless to my network.
    I connected my Windows 7 machine wirelessly and prints flawlessly. 
    I connected 2 of my Mac Book Pro 10.6.8 Snow Leopard machines and although they can connect to the printer, it wont print.  It just says printing in the queue and sometimes will say offline after a while.  
    I have performed software updates on the Mac and have reinstalled the HP software from a fresh download.
    I have even tried this
    http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/HP-6600-Officejet-always-shows-up-as-qu...
    How can I get this working like my windows machine?

    Hi,
    Make sure to enable Multicasting support within the router, as much as I aware it should be disabled by default and will more likely cause such behavior.
    To change the settings logon the router home page.
    Click Security from the top menu.
    Check the box next to Filter Multicast.
    Click Save Settings and reboot the router.
    Now check for any change, I believe it should help resolving such an issue.
    If you still see any simialr behavior I would recommend you to contact your router service provided and check for any further settings which may affect Multicasting streams within the network.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Mac/PC shared network, PC wont print. C6180

    I have an HP c6180 that is shared via WiFi between my mother's PC laptop and my Macbook.  She has Vista and I'm running OSX Lion.  Basically, the Mac prints fine every time but her PC will almost never print unless I delete her printers and reinstall the software, and then only seems to print until I print something.  Any ideas?

    hi there, 
    Try downloading and running the hp print and scan doctor located here (on the vista machine). It can likely resolve the issues experienced and if not give us a better idea on what is going on with the printer. Let us know the results. 
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Black Ink wont print on HP Photosmart Plus B210a Product CN216A

    My black ink wont print on the printer stated above. I have changed it twice in the past 3 days, still wont work. I then ran a print quality report, cleaned printheads, aligned cartridges, ran all the tests. Nothing will work. The color ink will print, but nothing black will. On the print quality report, the black ink wont show. The printer displays the black ink, so installation of the cartridge must have been correct. Is the black ink cartridge or slot broken. I'm not a tech savvy person so I dont know the term for that thing. Please help, and let me know if I should just get a new printer. Thanks

     Since you have automatically cleaned the printhead, and aligned the cartridges I would try a manual cleaning of the printhead to make sure that ink buildup is not the issue.  Solution three on this document shows how to remove and clean the printhead manually. I know that this document is not titled with your ink issue, but it is the best at outlining the steps needed to do that cleaning on the printhead.  Open that first drop down menu option titled “0xc1900013 or no code displays with the Ink System Failure error message” and follow those steps listed under solution three.  While you have that printhead out and are cleaning the contacts, take note of the warranty ends date listed there. If there is still an issue, write back and let me and provide that date off the printhead too.
    I am a former employee of HP...
    How do I give Kudos?| How do I mark a post as Solved?

  • ABAP list report wont print on Z device type with Z format

    Our developer have created a report which outputs data in ABAP list format and the standard format would not fit. We have since created a custom format and copied a device type in to custom device type. So we now have a custom format and custom device type. However when we print, it spools correctly and shows as green but the report wont print. The only thing that gets printed is
    "Sort criteria         AscdgDescndSubtotalGRAND  TOTAL  :               X                X     PROJ" "
    The abap list format is Z_100_500. Basically the report has 450 columns and hence we created this format.
    I am not sure what this means. I have been advised by SAP to follow instruction on note 17895 - Adapting print list formats for customers however i cant fully comprehend point 5 of the note and I believe this is why it wont print. Has anyone adapted ABAP list using this note. Can you please let me know how i should go about printer initialisation mentioned in the noted.
    We have checked everything however dont seem to get around the issue. Any ideas will be appreciated

    No comments

  • Hp photosmart c6180 not printing from new imac? not sure what the problem is?

    Just got a new iMac and unable to print to my HP Photosmart C6180 All - in - one. Its recognising the printer but saying its not connected? And offline? Not a clue!

    Hello MacBudgie
    What operating system is your Mac running (Mountain Lion)? Below is an article for troubleshooting "Printer Offline" problems. Follow it and let me know what happens.
    'Printer is offline' Message Displays on the Computer and the HP printer Will Not Print
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • HP 1300 wont print from Remote Desktop applications

    I have an HP 1300n attached via USB to a windows 7 computer.  I log onto a clien'ts windows 2003 server using remote desktop application.  I have installed the driver to HP 1300 PCL 5 on the remote server and of course it's installed on the windows 7 machine.  I can see the HP via port TSXxx on the remote server but when printing, nothing happens.  The document is sent to the "printer" but doesnt print in my office.   I've tried many solutions and nothing so far works.  I have 3 other windows 7 computers and 3 others HP 1300 and all are experiencing the same thing.

    Hi Sriram,
    I am glad to see that you have found solution from the other thread you posted here:
    HP LJ1006 wont print on RDP 2012
    https://social.technet.microsoft.com/Forums/en-US/ba350537-5ddf-4c0d-bb4c-8e7eb168c1a6/hp-lj1006-wont-print-on-rdp-2012?forum=winserverprint
    Therefore, I will change this thread into discussion.
    Please feel free to let us know if there are any further requirements.
    Best Regards,
    Amy
    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

  • Hp laserjet pro p1606dm with yosemite with usb wont print but printed on a network

    hp laserjet pro p1606dm with Mac Yosemite using a USB wont print. Printed however when used on a network. Downloaded a driver again, though driver already installed. Driver was a dmg file and wouldn't open. Forum told me to use Safari to open a dmg file but that didn't work. Help! Want to use the printer at home that I was using at the office.

    Hi @soneighbor ,
    I understand that you are having issues printing from a USB connection, but you were able to print by a Wired Network connection. I will certainly do my best to help you.
    The drivers for 10.8 are installed by the Apple Updates.
    Once the printer is connected by a USB cable directly to the Mac, you should be able to just run the Apple Updates to install the drivers automatically. Installing a Mac Printer Driver Using Apple Software Update.
    Delete any of the older drivers first.
    Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
    Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet P1606dn)
    If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
    Try printing again.
    If you run into any issue, please do the following:
    Repair the Disk Permissions on the Mac:
    Close all applications.
    On the Apple menu bar, click Go, click Applications and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left.
    Click Verify and then Repair Disk Permissions.
    Restart the computer..
    Reset the Printing System:
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Click the Apple icon and then click System Preferences.
    Click Printers & Scanners.
    Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system.
    Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
    Try printing again.
    If you are still having any issues, download and install the HP Printer Drivers v3.0 for OS X.
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

Maybe you are looking for