Printer can't find my network

Just bought this printer yesterday! I downloaded the software and did the automatic installation all was fine until it tried to connect to my network "internet"but it didnt find mine, it founf a lot of networks but not mine. I tried to put in the name manually but still can't find it. Its really frustating Im thinking in returning and buying something else but I thought maybe you could help.Help please thanks Rosa

Are you able to find the network on other devices?
You might have to login to the router page and check the SSID.
You can login to the router page by following the steps mentioned below:
1. Press 'Windows + R' on Windows computer, and type in cmd
2. In the Command prompt box, type in 'ipconfig' without the quotes and press enter.
3. Make a note of the default gateway.
4. Open a browser window (Internet explorer or firefox) and type in http://<default gateway > and press enter.
5. Login to the router page, and go to the wireless section.
6. Check the 'SSID'.
7. This is the network name that should show up on the printer when you search for a network from the printer. If you're able to access the network from other devices, and it doesn't show up on the printer, try manually putting in the SSID on the printer and see if that helps.

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I am a bit confused.. the new TC is 2TB or 3TB disk .. there is no 1TB model sold..
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I've only had this printer for three days. The "Easy One Button" process to get it to find a network failed. It cannot find my wireless network.
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Yes, the desktop is connected to the router with an Ethernet cable.
Yes the laptop is wireless.
The printer is connected to the router via wireless (which I've already stated, it keeps losing the wireless network).
If I don't have my printer connected to the desktop via cable, then I won't have any printing capability at all, because, as I just said, the printer keeps losing the wireless network! I need at least some way of printing when the printer can't find the network (even though the wireless network is working perfectly fine).
So, desktop connected to router with cable.
Laptop is wireless
Printer is wireless for laptop use (but it keeps losing the network and therefore is totally useless in that respect)
Printer is connected to desktop via cable to enable printing because of wireless continuing to lose connection to wireless network.
In fact my printer hasn't been able to connect to the wireless network for 2 days now... even though I'm currently connected to it on my wireless laptop.
Sometimes the printer finds the network, sometimes it doesn't and when it does, if I try to print from the laptop wirelessly, the printer loses the network.
This really is poor product and the installation manual might as well be used for toilet paper for all its worth, same with the 'help' feature on the disk. I only chose HP because I was familiar with it, since my previous printer was HP and reliable (but not wireless). I'm seriously wishing I'd purchased a different brand.
I'm not an IT tech, but I've managed to be able to connect modems and routers and other peripherals to my network without too much hassle at all... until now.
I'm sorry if I sound angry but this is completely frustrating. I spent good money for a product that I am unable to use for the main purpose I bought it! I'm reduced to saving things to USB sticks and physically taking them to the desktop computer and having to print from there.

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Hello there @Rico6952 , welcome back!
I read about how your printer is not finding your wireless network and I wanted to stop in to see if I could help you. I have some suggestions that I would recommend for you to hopefully help. Check the links out below. They are all related to network connection problems.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
The Network Installation Hangs on the 'Checking Network Environment' Screen
When the printer is connected the network, use this guide to assign a static IP: Printer Does Not Maintain Wireless Connection
I hope this helps, have a great Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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This question was solved.
View Solution.

That worked.
Thank you very much for your assistance!

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Hi DrLilaB,
So that the Community can help you better, we will need to know what model printer you are using and Computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x)
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Just call HP, they can walk you through the options based on what is wrong with your printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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