Printer cannot connect to server issue

hp office jet 6500a plus ,windows 7, trying to e print from an app and my printer thats wireless says it cannot connect to server

For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee

Similar Messages

  • 0n hp m276nw error printer cannot connect the server

    i am trying to set up scan to email every time i go through the proses at the end i get this message on hp m276nw error (printer cannot connect the server) i put the out going email in then i put in the printer port and server number in when i do the test it says  error printer cannot connect the server any help will be well come

    Hello youssi,
    Welcome to the HP Forums!
    I understand when you scan to email you're receiving a message stating cannot connect to server. I will do my best to assist you! Please follow this entire HP document on How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) just to make sure everything is correct.
    If this doesn't work, then please follow these steps to try setting an alternative DNS to see if that resolves the issue:
    •    Open the Embedded Web Sever on your computer.
    •    Click the Network tab.
    •    Under Wireless click on IPv4.
    •    Under DNS Address Configuration select Manual.
    •    Set the Preferred address as 8.8.8.8
    •    Set the Alternate address as 8.8.4.4
    •    Click Apply twice to confirm the change.
    •    Turn the printer Off and back On and see if the issue is resolved.
    Please post your results, as I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Printer cannot connect to server

    Hi,
    I have recently purchased a HP 6510a and it says successfully connected to my network. I've printed out the reports as outlined in the support pages and had passes. Downloaded the Scan and Print doctor and troubleshooting software to no avail. It has a static IP address assigned in my router.
    I have connected the printer to my main machine with a USB and all is fine, but when searching for it from my other machine linked wirelessly it cannot find printer (also main machine cannot convert to use wireless - same issue). I then tried to go into ePrint on printer and check for firmware updates, but that says 'cannot connect to server'. Is there some port I need to unblock in my router, or something?
    Thanks,
    Paul.

    Let's set a static IP address AND an external DNS for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway.
    - Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
    - Click 'Apply'.
    Your antivirus software/firewall could be getting in the way, here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP ENVY 4500 Printer "Error. Cannot connect to Server"

    Hey everybody,
    I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
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    She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
    Any help would be greatly appreciated,
    bbritt91

    Hi bbritt91,
    Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
    To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.  
    If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
    Please let me know how it goes.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • I get the error messages: "Server not found" or "Cannot connect to Server" and thus cannot print. I don't even know what a server is.

    Hello: I am not computer savvy.
    I have run "Network Diagnostics" and the message "Cannot connect to Server" comes up. I can connect to the internet. I have tried turning off the whole system and the printer individually and nothing seems to change the message.

    hello,
    i got the same issue i'm using kde the link abe for "Adding a login manager (KDM, GDM, or XDM) to automatically boot on startup" guide is dead
    arkham wrote:Have you tried the inittab approach for starting kdm? http://wiki.archlinux.org/index.php/Add … tab_Method
    could you help me please ?
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    Last edited by hael (2012-05-05 08:57:44)

  • PI 7.11: Cannot connect to server using message server:...

    Hello Guys,
    we make the Application Management for a Customer PI System.
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    - WebAccess its working fine, the Customer use Webdispatcher on every PI Server...
      Browser -> VPN Box from Customer -> Firewall Customer -> Java Stack (Port: 5xx00 btw. 81xx (Webdispatcher))
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    Our Problem ist, we can not proceed the Integration Builder or the ESB, the Java Web Start works fine and open the Logon Screen Correctly -> but i fill the Logon Screen with my User name and Password and press Logon come the follwing Error:
    "Cannot connect to server using message server: ms://<hostname>.<domain>:8134/P4"
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    "<hostname>.<domain>:53404 Reason: com.sap.engine.services.rmi_p4.P4IOException:
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    Can everybody help me, or have tips for me! I have checked a lot of OSS Messages (PI High Availabilty etc... its all correct on the System)
    Sorry for my bad English
    Best Regards,
    Markus

    Hi Markus,
    did you check if the browser is using a proxy? (In this case your scenario unfortunately won't work).
    P4-port should generally be routed via a proxy (described in the help.sap.com), but within the PI-Tools(JNLP) the proxy-usage is not implemented.  There is even a SAP-note that describes how to check the JavaWebStart-Proxyconfiguration, but this won't help either.
    If there is a proxy defined in the browser everything is working fine till you pass the logon-screen but even with the correct "javaws"-settings you won't be able to go on.
    (This problem is pretty bad if you do have developers and the SAP-servers seperated because of security issues. I'm hoping that this malfunction will be solved with upcoming patches.)
    Solution: Establish a connection without any proxy in between.
      E.g.: a terminal server in the same network
    It would be helpful to find more people with the same problem to force a fix from SAP for that.
    If anyone else is having problems with this, please add a comment to this thread.
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  • MacBook Pro, iPad IV and iPhone 4S Cannot Connect to Server

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  • Error message "cannot connect to server"

    Often I get an error message "cannot connect to server" when
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    Hi Peterernst,
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    Perhaps yes, firewall, and browser popup blockers have been
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    Users have had success with allowing *.acrobat.com as a
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    Also what browser, and OS are you using?
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  • Safari Cannot Connect with Server (mountain lion) on wifi

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    Hi BSU1960, 
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  • Distribute Form: Cannot Connect To Server

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