Printer cant connect to web services.

Directly on the printer I went to the web services icon, agreed to terms, enabled auto updating and get "unable to connect to web services" I already have it connected to my network and it does have internet access. I dont understand why it cant connect to web services if its already connected to the internet. please help me out with this. I'd hate to have to switch back to Brother Printers. Thanks

Hi mandingo,
I see that you are having an issues connecting the 7525 to Web Services. Even though the link I am going to provide is suggesting solutions for a Scan to Email issue, and a 6520, the steps I would like you try are all the same.
Re: Trouble scanning using Photosmart 6520<---
Hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Similar Messages

Cant connect to web services/proxy

Cant connect to web services/proxy not used for officejet pro 8600 plus using verizon fios actiontec router. Tried wireless and ethernet. Connectivity looks good.
This question was solved.
View Solution.

Resolved myself. Problem resides in Port forwarding blocked by another verizonwebcamera application.

My printer cannot connect to Web services

Hi,
When I tried to set up the Web Services, I got an error.
The error is "Server problem. The printer could not connect to Web Services. The server might be busy or temporary unavilable. Try it again later."
I am connected to the internet (WiFi) and the Internet connection is no problem. I have had this problem for 2days. I would appreciate any your advice.
Thank you.
This question was solved.
View Solution.

I did your instruction, but i still had the same problem. However, after i printed web access test report, changed the date on my printer, and auto-off is on, my printer was somehow able to connected the web services! Thank you very much for all your advices!

Cant connect to web services

I can print wirelessly and I can airprint. When I go to efax it cant connect to the web??

Hi there drdalemartin Welcome to the HP forums and sorry to learn that you are having this issue;
I want to help, but in order to do so I will need more information in regards your devices and configuration, please include all this,
What is the operating system that your system utilizes? if you have more than 1 device like most of us do please include at least one of each different operating syetem. You may use this example as a guide; Windows 7 home premium 64 bits. Ipad IOS 5.1.1
The reason we ask your Operating system in all post in due to the fact that I want provide you with detailed suggestion and in other to accomplish some of the instructions that we will provide are operating system dependent or different in different versions of the OS, in short words if you want me to guide thru the process I will need the operating system, the version and the intructions width (32 or 64 bits)
What is the complete printer model of your printer?
Some printer models have as much as 6 different versions is important to know which version exactly do you own in order for me to provide accurate advise, steps and even links for your product such the main support page fo your printer. If you are having issues with your finding the complete version of your product please visit this site.
http://h10025.www1.hp.com/ewfrf/wc/document?tmp_renderType=findModel&cc=us&dlc=en&docname=bpy21016&l...
Please provide this information and I will do my best to help you.
Kind regards;
RobertoR.
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

7250 wont connect to web services

I am having the same issue with my printer not connecting to web services. I have changed to DNS to the recommend but still no love.

Hi deercreek,
Welcome to the HP Support forums. I understand you are having an issue trying to connect to Web services with your Photosmart 7520.
To better assist you, would you please provide some further information:
Is the printer connected to your wireless network? Web services won't work unless the printer is connected to a wireless network.
When you set the Manual DNS did you also set a manual ip address?
When you set the Manual DNS did you use 8.8.8.8 for the preferred DNS server and 8.8.4.4 for the alternate DNS server?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Printer connected to internet but when scanning it says "Unable to connect to web services"

My computer shows successful connection to my wireless, but when scanning, it says it cannot connect to web services. HELP!

Hi slee4al,
Welcome to the HP Support Forums. I see that you are getting a connection error message when attempting to scan with your HP printer.
To better assist you, would you please provide some additional information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer? whatsmyos.com
Are you trying to scan from your computer or the printer? If you are trying to scan from the computer are you using the HP Scan software or another scanning software package?
Is the printer plugged directly into a wall outlet?
Are you able to make a copy from the front panel of the printer?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

C310 place to set DNS address(es)? Can print wireless but cannot connect to web services.

Wireless connection setup with no problem for printing (static IPs all around with WEP). Opened port on CA firewall but not on router(?) Can print across wireless network but cannot connect to web services. Thinking that I need to enter DNS(s) but cannot find anywhere to enter them.

Hi,
Open your browser and type in the ip adress of your printer. This will bring you to an internal page of the aio. On the networking tab you shouild be able to set your dns.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Cannot connect to web services HP 7525 printer

It used to work fine. Now I jsut get the message "unable to connect to web services......" I've chcked and the printer is connected to wifi. I tried the solution posted " put IP address in a browser etc...... but when I do that in Exploer all I get is jiberish, no web page with the network buttons.

Hello @JACKUSHNER,
Welcome to the HP Forums!
I understand you're receiving a message stating "unable to connect to web services" using the Photosmart 7520. I will do my best to assist you! I would start off by following this entire HP document on A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Color Laserjet PRO MFP M177FW Cannot connect to web services

I bought a HP Color Laserjet PRO MFP M177FW today and I set up it. It can print and scan over wireless network. However, It cannot connect to web services correctly. I set the DNS numbers with google DNS addresses. I changed its IP address with manually. The IP address is unique. Normally It doesn't enable/remove webservices. But when I restart it, it can do for few minutes. It can take an e-mail address but It doesn't print any information sheet. When I try to print a sheet It says "Connection Problem" at first few minutes and later it says "Connecting"and it waits, there is no error message. What am I suppossed to do? Please help me.
This question was solved.
View Solution.

Hello rasitbolukcu,
Welcome to the HP Support forums. I understand that you are having difficulties enabling the web services for your Laserjet Pro MFP M177fw printer.
I appreciate all the information you gave me, it makes it much easier to assist you with the troubleshooting. I have included the Getting the Latest Firmware and Product Updates document. It will walk you through ensuring the printer has the latest firmware. Once you have updated the printer, please try to enable the web services again.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cant enable ePrint web services for Color LaserJet M551

Hi,
I've read all posts in this forum about the ePrint web services enabling issue and tried out all suggestions with no luck.
Here is the situation:
The printer works fine locally. I can print without problem.
The printer is wired.
All ports in my router are open for outbound connections, including UDP.
Using communication logs in my router I can see that the printer can resolve the DNS-names using either my ISP DNS-server or the suggested 8.8.8.8 and 8.8.4.4. Using nslookup shows "registration-pro-site1print.houston.hp.com" resolves to 15.240.60.111 and "registration-pro-site2print.houston.hp.com" resolves to 15.201.224.79.
This indicates that the printer can indeed resolve the addresses. The logs also reveils that the printer communicates with the servers (connection established and data transferred) over https (probably the web service) but still after some minutes the enabling process times out.
I've tried this enabling procedure for several days now so my believe is that the registration servers should have worked some time during that period.
I'm frustrated
....even more frustrated
what am I doing wrong?
Please help !!
trying to setup eprint for my brand new LaserJet Color M551dn and it fails with the
This question was solved.
View Solution.

For whom out there having the same problem as I had. As HP couldn't help me out I restored factory settings and reconfigured everything and voilá, suddenly the printer managed to enable web services and print out the print code.
Good luck to you facing the same problem !!
/MrQQ

Laserjet Color MFP M276nw Cannot connect to Web Services, tried every suggestion on forum

I've tried every suggestion possible on the forum. I opened up all ports suggested by HP support on my Belkin wireless N600 router. Changed DMZ to IP address on printer. We even directly wired ethernet to printer, still cannot connect to Web Services. Now I have to wait till April 4 for a engineer to call me back. Everything else is working fine. I can print wirelessly from my laptop & smartphone. Just cannot access Web Services, oh & firmware is up to date on printer & router. We changed DNS settings to 8.8.8.8 & 8.8.4.4.
This question was solved.
View Solution.

It sounds like you have done everything to connect the web services. Web services will not connect if you are on a guest network but if you are connected via ethernet it should be on the right band. What is the printer's IP address? Sometimes it can be too high. Is this for a company that has a proxy on the network? How far away is the printer from the router? Are there any metal shelves, wireless devices or anything else near the printer or between the printer and the router? Check that the router is on Channel 11.
--Printer Does Not Connect To Web Services--
Have you heard back from the engineer? I am anxious to know how it went. I am happy to help if they don't, otherwise keep me posted on what happens. I possibly have one more step for you.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP7520 Unable to Connect To Web Services

I just (today) purchased a HP Photosmart 7520. I set it up and configured it to my wireless network. I have an Mac Airport Router. I have 1 Mac and 2 PC's printing to it fine (off the wireless network). The problem is that when I go to setup my eprint it says Unable to Connect to Web Services. The wireless report shows no errors and says its connected to the internet. HP support had me go into the service mode (a series of button pressing) and do a semi full reset which did not help the problem. Any ideas on why I can not connect to web services? HP spent about an hour on the phone with me and could not resolve.
Thanks

Hi jreyn25,
Thank you for taking the time to respond.
Please run the wireless setup wizard on the front panel of the printer. If you are unsure how to do this, the steps can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. After connecting the printer you will be prompted to print a report. Please choose to do so. I have included a screen shot of what the report should like.
I highlighted where you should find the printer’s IP address on the report. Please try and connect to the printer’s IP address that is showing on the report. If you get a security pop-up when trying to get the embedded web server (EWS), choosing to continue will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer’s EWS, your computer could be at risk. You can find this information in the document titled Printer Does Not Maintain Wireless Connection.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

"Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

Hello - I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message. I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck. I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
I really need to be able to scan documents to my e-mail..... ughh... please help!
Thanks,

I am having the same issue. Please help.

HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: HP Photosmart 7525 unable to connect to Web Services

Gary,
I'm having the same problem, unable to connect to web services. Can you help?

Hi @VinceASal,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to enable web services on your Photosmart 7525 printer.
Please set manual IP address and manual DNS servers for the printer. If you are unsure how to do this I have included a link to another post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Printer cant connect to web services.

Similar Messages

Maybe you are looking for