Printer carriage jam

This printer/scanner/copier has worked well since I bought it 3 years ago but today when I turned it on, a message appeared "Carriage Jam". I followed the instructions on the help video clip and checked for paper blockages etc and still it doesn't work. Also, I can't remove the two print cartridges. Help please, any ideas?

Hello @Albyj ,
Welcome to the HP forums.
I understand you have a carriage jam problem.
I would like to help.
Try going through the following document.
A 'Carriage Jam' or 'Carriage Blocked' Message Displays for HP Photosmart C5200 and C5500 All-in-One...
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

  • Officejet 7130 printer Carriage Jam

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    Hello, 
    If you see a belt out of its place, then its not a good sign. Hope it is not broken.
    Is the belt translucent with lines on it ( similar to bar code lines ) ? if yes , then that could be a Encoder strip.
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    OR
    b> If you are in USA, Call HP Tech Support to check if there is a Trade in option.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

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    Hey Haddock123!
    Try following this document. I know you may not have a paper jam but go ahead and follow the steps just to see if it clears it. If not, let me know and I'll try to help you out.
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    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
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    Hello @lalasmiles30,
    Welcome to the HP Support Forums!
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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

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    Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
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    Here ard a few areas to spend time with
    http://www.apple.com/support/macbasics/
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    Thanks!
    IdleHands
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
    Regards,
    IdleHands
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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    You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
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    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

  • My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

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  • C4599 Install problem Cannot print alignment page, carriage jam message, says to remove cardboard

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    Edited by: Ken Lavigne on Dec 24, 2008 10:02 AM

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    I have a carriage jam on my HP Officejet 5510 which I cannot correct.. I have tried everything I know to do. There are two black pieces that will not spring down when the cartridges travel across. I th en get a carriage jam message.
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  • HP Office Jet Pro 8500 Wireless carriage jam message.

    I have an HP Office Jet Pro 8500 Wireless.  It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit).  I am getting a carriage jam message that I cannot get removed.  Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around.  But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage.  I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side.  It stays over on the right side.   When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little.  Then it will move back and forth easily by hand.  I have tried to see if something is blocking it, but can see nothing.  But then when I try to print a test page, no luck.  I have reset it according to the video with no results.  I cannot print a test page from the touchscreen or from my computer.
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    I hope you are doing well and sorry lt learn that you are having this issue.
    If you still facing this issue I will do my best to help you
    Follow this article troubleshooting steps GO HERE
    Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
    Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
    Hope that I can be of your  help.
    RobertoR
    Remember ↓↓↓
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • HP PSC 2355 all-in-one Carriage Jam - No paper jam found

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    Black Bidirectional Printing Alignment Setting: 9, 10, -9
    Color Bidirectional Printing Alignment Setting: -2  -2, -15: 5, 6, -15
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    Hi there,
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    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Officejet 6600 "The print carriage cannot move"

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    Hello Kidrochester, and welcome to the HP Forums.
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    Thank yout for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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