Printer command opens slowly

Hello. I just upgraded to an HP Officejet 6500. Everything is working great, except one thing. When I want to print something, from a web page, for example, I press CTRL plus P. It takes over one minute for the printer options to show up my screen. The same thing happens if I press the Print command from File. Any help would be really appreciated. Oh, I had an HP 3650 before this and had no problem. The print options showed up as soon as I pressed the print command. Many thanks.

I saw your post and forwarded it to the right people for review. You should hear back from someone shortly on the HP Support Forum.
Regards,
eric-g
@Chrystna79
I no longer work for HP.

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    Send a free greeting card  with SendOutCards:  I'll buy the card & the postage!Go to www.sendoutcards.com/42233
    The SOC Guy  (208) 861-9559
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    Process: Microsoft Word [2805]
    Path: /Applications/Microsoft Office 2004/Microsoft Word
    Identifier: com.microsoft.Word
    Version: 080429 (11.5.0)
    Code Type: PPC (Translated)
    Parent Process: launchd [181]
    Date/Time: 2009-01-21 10:46:29.432 +0300
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x000000006fd8d8a9
    Crashed Thread: 0
    Thread 0 Crashed:
    0 translate 0xb80bcd58 0xb8000000 + 773464
    1 translate 0xb80b7007 0xb8000000 + 749575
    2 translate 0xb80d49c0 0xb8000000 + 870848
    3 translate 0xb813d75f spinlockwrapper + 4259
    Thread 1:
    0 ??? 0x800bc1c6 0 + 2148254150
    1 ??? 0x800c39bc 0 + 2148284860
    2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202886
    3 ??? 0x800ed095 0 + 2148454549
    4 ??? 0x800ecf52 0 + 2148454226
    Thread 2:
    0 translate 0xb81529ef spinlockwrapper + 90931
    1 translate 0xb8183633 CallPPCFunctionAtAddressInt + 169935
    2 translate 0xb81861e2 CallPPCFunctionAtAddressInt + 181118
    3 translate 0xb80bdb8b 0xb8000000 + 777099
    4 translate 0xb80b7007 0xb8000000 + 749575
    5 translate 0xb80d49c0 0xb8000000 + 870848
    6 translate 0xb813d75f spinlockwrapper + 4259
    Thread 3:
    0 translate 0xb8152b6b spinlockwrapper + 91311
    1 translate 0xb817b608 CallPPCFunctionAtAddressInt + 137124
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813ce79 spinlockwrapper + 1981
    Thread 4:
    0 translate 0xb8152c24 spinlockwrapper + 91496
    1 translate 0xb817b31e CallPPCFunctionAtAddressInt + 136378
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813ce79 spinlockwrapper + 1981
    Thread 5:
    0 translate 0xb8152863 spinlockwrapper + 90535
    1 translate 0xb816e79d CallPPCFunctionAtAddressInt + 84281
    2 translate 0xb80bdb8b 0xb8000000 + 777099
    3 translate 0xb80b7007 0xb8000000 + 749575
    4 translate 0xb80d49c0 0xb8000000 + 870848
    5 translate 0xb813ce79 spinlockwrapper + 1981
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000008 ebx: 0xb80bcd30 ecx: 0x6fd8d8a1 edx: 0x00000006
    edi: 0x6fd8d8a9 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
    ss: 0x0000001f efl: 0x00010206 eip: 0xb80bcd58 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x6fd8d8a9
    Binary Images:
    0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate
    Translated Code Information:
    Rosetta Version: 21.03
    Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp /Applications/Microsoft Office 2004/Microsoft Word
    Exception: EXCBADACCESS (0x0001)
    Thread 0: (0xb019ed38, 0xb8152c24)
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
    0x84381d3c: No symbol
    0x842e296c: No symbol
    0x842e2b04: No symbol
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x94e1d17c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x00658af0 ctr: 0x94e1c530
    r00: 0x00000193 r01: 0xf0182c20 r02: 0x00000000 r03: 0x00000012
    r04: 0xf0182d18 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000
    r08: 0x00000000 r09: 0x0020f250 r10: 0x000eb020 r11: 0x006c6124
    r12: 0x94e1c530 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
    r28: 0x00000000 r29: 0xf0182d18 r30: 0xf0182d04 r31: 0xf0182d04
    Thread 1: (0xb009a83c, 0xb81529ef)
    0x0082fe00: No symbol
    0x006bc204: /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem : _MerpUnregisterCFMFragment + 3156
    0x94e1d17c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94d93080 ctr: 0x94d8c150
    r00: 0xffffffe1 r01: 0xf0080d60 r02: 0x00000001 r03: 0xf0080e4c
    r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003403
    r08: 0x000003e8 r09: 0x00000000 r10: 0x000eb004 r11: 0xa08a3694
    r12: 0x94d8c150 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0xf0080e4c r25: 0x00000054 r26: 0x00003403 r27: 0x000003e8
    r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x006c6fb0
    Thread 2: Crashed (0xb7fff9d0, 0xb80bcd58)
    0x00abf800: No symbol
    0x1a333468: /Library/Printers/hp/laserjet/HP1006/HP1006PDE.plugin/Contents/MacOS/HP1006PDE : CUICB::Init(_CDEVMODE*, int) + 728
    0x1a331a1c: /Library/Printers/hp/laserjet/HP1006/HP1006PDE.plugin/Contents/MacOS/HP1006PDE : _DrvEnableUI + 60
    0x1a32d0cc: /Library/Printers/hp/laserjet/HP1006/HP1006PDE.plugin/Contents/MacOS/HP1006PDE : _Terminate + 604
    0x1a32c9a8: /Library/Printers/hp/laserjet/HP1006/HP1006PDE.plugin/Contents/MacOS/HP1006PDE : _Sync + 184
    0x1a32c7b0: /Library/Printers/hp/laserjet/HP1006/HP1006PDE.plugin/Contents/MacOS/HP1006PDE : _Initialize + 144
    0x1a2300d8: No symbol
    0x1a2265e4: No symbol
    0x1a226a2c: No symbol
    0x1a225508: No symbol
    0x1a22409c: No symbol
    0x1a236da0: No symbol
    0x1a23bbb8: No symbol
    0x1a22d930: No symbol
    0x945c1e50: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print : _PMSessionPrintDialogMain + 240
    0x83a189e4: No symbol
    0x84561bbc: No symbol
    0x84560b18: No symbol
    0x8455dc58: No symbol
    0x844d3298: No symbol
    0x844d4260: No symbol
    0x8457a348: No symbol
    0x849e30a0: No symbol
    0x849e2fc8: No symbol
    0x84510dc0: No symbol
    0x84510cc8: No symbol
    0x8449a210: No symbol
    0x84499c44: No symbol
    0x84498fa0: No symbol
    0x839ce834: No symbol
    0x839cebcc: No symbol
    0x83a0961c: No symbol
    0x83a0954c: No symbol
    0x839fda6c: No symbol
    0x841b13c8: No symbol
    0x841b12cc: No symbol
    0x90594cac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
    0x90593e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
    0x905b0da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
    0x83a08da4: No symbol
    0x83b5f784: No symbol
    0x83b5f3bc: No symbol
    0x83b5ed7c: No symbol
    0x839fda38: No symbol
    0x841b13c8: No symbol
    0x841b12cc: No symbol
    0x90594cac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
    0x90593e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
    0x905b0da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
    0x905c4230: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1852
    0x90595100: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2596
    0x90593e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
    0x905b0da8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTarget + 56
    0x90694838: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendTSMEvent + 196
    0x906d4384: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendUnicodeTextAEToUnicodeDoc + 960
    0x90692ec8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _TSMKeyEvent + 1004
    0x905e57a8: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _TSMProcessRawKeyEvent + 1928
    0x90743054: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _HandleCompatibilityKeyEvent + 304
    0x905901d0: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : HIApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1640
    0x90594cac: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1488
    0x90593e44: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 468
    0x90593c60: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : _SendEventToEventTargetWithOptions + 56
    0x905c4178: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox : ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1668
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x1a37a6c0 ctr: 0x90f28e00
    r00: 0x6f2ce0a1 r01: 0xbfff9e50 r02: 0x1a333468 r03: 0x00abf800
    r04: 0xb1c1d3a1 r05: 0x00000001 r06: 0x6fd8d8a1 r07: 0x00000086
    r08: 0x00816e00 r09: 0x00816e00 r10: 0x90f08d08 r11: 0x8fc33c48
    r12: 0x90f28e00 r13: 0x1a1b2300 r14: 0x00000000 r15: 0x1a253de8
    r16: 0x1a1d7640 r17: 0x1a2564a4 r18: 0x1a2564a4 r19: 0x1a2564a4
    r20: 0xbfffa124 r21: 0x1a1c5270 r22: 0x1a2564a4 r23: 0x00000000
    r24: 0x1a1c75f0 r25: 0x1a165e30 r26: 0x1a3fa69c r27: 0x1a1e34e0
    r28: 0x00000000 r29: 0x1a1e34e0 r30: 0x00abf800 r31: 0x1a37a69c
    Thread 3: (0xb0220d64, 0xb8152863)
    0x90f32844: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 40
    0x842e2ca8: No symbol
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x94e1d17c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90f32888 ctr: 0x94d8c1c0
    r00: 0xffffffda r01: 0xf0203d60 r02: 0x1a108600 r03: 0x00007703
    r04: 0x0000003c r05: 0x00000000 r06: 0x00000000 r07: 0xf0203c60
    r08: 0x00000010 r09: 0x000f4240 r10: 0xffffff9f r11: 0xa08a3a80
    r12: 0x94d8c1c0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
    r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
    r28: 0x00000000 r29: 0x0000ea60 r30: 0x00000000 r31: 0x90f32828
    Thread 4: (0xb011cd64, 0xb8152b6b)
    0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0
    0x00658934: /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem : _FWaitForConnection + 48
    0x84381bc4: No symbol
    0x842e2558: No symbol
    0x842e273c: No symbol
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x90f1e47c: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 80
    0x94e1d17c: /usr/lib/libSystem.B.dylib : _pthreadbody + 40
    PPC Thread State
    srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
    cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94e34788 ctr: 0x94e34774
    r00: 0x00000194 r01: 0xf01019d0 r02: 0x00000000 r03: 0x00000011
    r04: 0xf0101a68 r05: 0xf0101a60 r06: 0xf0101d40 r07: 0x00000004
    r08: 0x00000000 r09: 0x1a10c490 r10: 0x00000000 r11: 0x006c6110
    r12: 0x94e34774 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
    r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
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