Printer compatibility with windows 8.1

My bank's website allows me to view and print images of my cancelled checks. When I was running Windows 7 my LaserJet 1020 worked just fine. But with Windows 8.1 it would not print the images themselves--just two empty boxes and surrounding text. I then purchased a new HP LaserJet Pro P 1102w after being told it was compatible with Windows 8.1. I now have the exact same problem with the new printer. I do not have this problem when I attach my laptop running Windows 7 to the new printer. I prints out everything. I short, I don't believe my new printer is fully compatible with Windows 8.1. I have been unable to download HP's "full solution." How can I get this on a CD?
This question was solved.
View Solution.

Hi Flyfish66,
The issue most likely lies with the browser you are using with Windows 8. It is probably a different version from when you were using Windows 7.
What browser are you using? AOL?
Try using another browser to see if have the same results. (Google Chrome, Firefox, Internet Explorer)
Use another browser other then AOL, when downloading the drivers.
If you are able to print with the different browser, please contact AOL support for further assistance with using that browser.
Thank You.
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Gemini02
I work on behalf of HP

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