Printer control panel is not responsive.

touch printer control panel is not responsive. The power button is responsive as well as the  nfc  button. Need help please

Hey ,  Welcome to the HP Support Forum.  I see that your HP ENVY 7640 e-All-in-One Printer's front panel is not functioning.  I would like to assist you with this.  Have you tried a hard reset?  1. Ensure your printer is powered on.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer (if it doesn't automatically reboot).  There are more advanced reset steps available but they're no good to you if the printer won't allow for you to navigate through the touch screen menus.  If this basic tip restores front panel functionality let me know and I'll private message you the semi-full reset steps.  Otherwise I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Thanks for posting in the HP Support Forum.  Have a great day!

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    I have an HP Deskjet 3055A J611 Series, which is running on Windows 7.
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    Language-incontext, FRANCE

    Welcome to the forums @CLEANA , Maria
    I understand you are not seeing the options within the Printer Assistant to change the scan options to allow you to save a multi-page scan as one file.
    I would first suggest installing the Full Feature Driver to install the scanning options.
    Click here to download: HP Deskjet Full Feature Software and Drivers
    Afterwards, you should see the printer software on your Desktop, open it up, click on Scan a Document or Photo, select the "Advance" option and you should see this box to check mark to select:
    I hope that helps!
    Happy Tuesday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Creating a cover letter from pc, not printer control panel HP Officejet pro 8600 Plus

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    Hello there! Welcome to the forums @bkgkrib ,
    I read your post and added a screen shot of what I believe you are referring to. I will do my best to help you. Could you let me know what operating system you are running? I will look into this some more for you as to what could have happened. Also tell me if you had recently made any changes such as an upgrade, new computer, new router, ISP, any changes at all.
    Also let me know how you have the printer connected (wireless, ethernet or usb).
    Thank you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP 6500A - Can't get into printer "control panel software" to check ink level, etc.

    First let me apologize... I don't know what the correct name is for the software that starts up when you use the printer icon that was installed on my computer's desktop when I installed the printer.  I am calling it the "control panel software" for want of a better name.
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    What operating system?  I recommend not using the software CD as it may be out of date.  Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • The hp printer control app can not find my eprint email.

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    Dear Diavonex:
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  • Officejet J3680 Control Panel does not respond to buttons, just make "beep sound"

    Hi everybody, thanks for reading.
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    Note #1: The printer works perfect when used through the computer (I am Linux user).
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    Heres how this happens:
    I plug the power cord
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    The LCD ends showing:
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    Note that “Hidden 1” is not “1” not “Speed Dial 1”, I have just tried that combinations, but does not work.
    Please help I have to do this each time I turn on the printer to make the control panel work. Thanks a lot.
    Message Edited by NxGTR on 08-14-2009 07:15 AM

    Nao    Consigo  estalar   impressoura   HP  Officejet  J3680   Faz  horas   que estu tentando  estalar  nao  sei se  esuporte   ou provedor  gostaria  muito  de ajuda  para  italar.  obrigado  Rui

  • Printer control panel

    Hi there.  I am having trouble printing in black on my HP deskjet 3520.  I installed a new HP 27 black cartridge and it is printing but in VERY light gray color.  I am trying to do a printer head clean, but I can't find the printer control panel.  No icon on my desktop.  HELP.  I need to get this printer to print.  Thanks, flhddr

    Hey ,  Welcome to the HP Support Forum.  I see that your HP ENVY 7640 e-All-in-One Printer's front panel is not functioning.  I would like to assist you with this.  Have you tried a hard reset?  1. Ensure your printer is powered on.
    2. Disconnect the power cord from the rear of the printer.
    3. Wait 60 seconds.
    4. Reconnect the power cord to the rear of the printer.
    5. Press the Power button to turn on the printer (if it doesn't automatically reboot).  There are more advanced reset steps available but they're no good to you if the printer won't allow for you to navigate through the touch screen menus.  If this basic tip restores front panel functionality let me know and I'll private message you the semi-full reset steps.  Otherwise I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods. Thanks for posting in the HP Support Forum.  Have a great day!

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    I'm having the exact same problem, and the exact same error messages.  I have windows 8.1 64-bit.  I've tried looking for solutions everywhere.  I'm very frustrated.

  • Icloud control panel does not install properly but only when trying to sync with Outlook 2010.  If I try to sync photos, etc. it works just fine

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    I was able to finally stop ITunes from crashing after many days of searching n restarting my computer many times.
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    iCloud control panel will not open.  I keep getting an error message;  "You can't sign in because of a server error".  How do I sign in?

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  • The control panel will NOT let me activate either CONTACTS or Calendar as it just says I do not have a default profile setup, which I do have. I have checked it over and over again but it still refuses to let me use these features. I am using Office 2010

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    thankyou. THANK you.
    thankyouthankyouthankyou!
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  • Has anyone found a solution for the error "The iCloud Control Panel did not install properly".  I'm using windows 7 prof 64 and outlook 2010 and cant get to cloud to winkd ot my mail, contacts, calendar.

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  • My control panel does not have flashlight,calculator or portrait lock

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  • Where is the printer control panel so i can set up for mobile printing

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    Hi,
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    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Beware: icloud control panel DOES NOT WORK for icloud email

    Opposing evidence is welcome. Please comment.
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