"Printer Disconnected" message from Solution Center

C7280 All in One
WINDOWS XP PRO
using Wireless Router
Can print and receive ink levels; but, can not acces scan features due to "Disconnected" message.
Is there a link to resolve the issue?
Is this a 2 way communication problem?
This question was solved.
View Solution.

I'd run the Network Diagnostic Utility (NDU) and check the communication. If it shows that there's a problem, try turning off your firewall and rerun the NDU. Then try running a scan.
Who is your ISP? Sometimes your ISP runs a firewall that updates and you know nothing about it and it can block scanning.
What are the make/model of your router? Like some ISPs, some routers have a built in firewall.
Here is a link for a document that lists the ports that need to be opened. They are listed in Solution 6-->Network-->Method 2.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00040499&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
SandyBob
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836

Similar Messages

How can i print text messages from my htc amaze to my deskjet 3050A

how can i print text messages from my htc amaze to my hp deskjet 3050A

Hi,
I believe the phone uses Android OS, v2.3.4 (Gingerbread) therefore you can use one of these applications:
http://www.printeron.com/apps/androidprinting.html
https://market.android.com/details?id=com.pauloslf.cloudprint&hl=en
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Can't scan from Solution Center, using an HP Photosmart C4480 all in one

I bought a C4480 from a friend, did not come with the software CD. I downloaded the full-feature software package from the HP site. It prints from solution center but when I press the scan button in solution center nothing happens. I tried uninstalling and reinstalling the software several times without success. Is there any way to fix this? Is there a software glitch and is there a patch available? Is there a way to scan without using Solutino Center? I'm running Vista 32 bit on a Dell XPS A1530.
Thanks in advance for any suggestions on what to do.

Hello Ben,
I am sorry to see you are unable to scan from Solution Center with your Photosmart C4480. I understand you have uninstalled and reinstalled quite a few times and that did not resolve the problem. I would like to help you.
First, I recommend running HP's Print and Scan Doctor.
This is a tool used to search and help correct/target scanning and printing issues.
To answer your question, yes you are able to scan without using the Solution Center.
You can also use Paint, within any Windows operating system. (Select the top left down arrow, and choosing "From scanner or camera")
Also, you can use Windows Fax and Scan. You can find that by clicking on your start button and typing "scan" in the search and it should come right up.
If you are still unable to complete a scan, please try to make a copy on the printer.
You can also try Resetting your Printer.
Feel free to write back with your findings and any other questions or comments you may have.
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Is there any way to print text messages from an iPhone 3gs?

Is there any way to print text messages from an iPhone 3GS?

The only ways to print any text messages from any of the iOS devices is to either do a print screen and then print those photos, or you could look for a program called TouchCopy that will allow you to download the SMS to the computer and you can handle them from there.

Is it possible to print text messages from an iPhone?

Is it possible to print text messages form an iPhone?

Macbook354 wrote:
Yeah, unless you want to deal with the pain of trying to get you messages to your computer, you will have to take a screenshot (by taping the home and lock button at the same time).
If you want to print a screenshot, it will be in the photos app to print ( click the share button and click print). If you so not have a AirPrint printer, there are third-party apps for computers like fingerprint (look it up) that can make a fake AirPrint printer.
I want to add something more.
In most cases, you would need to use a paid third party tool to export and then print your iPhone text messages on your computer. If you have a low amount of messages you want to print you can also take prints creens of each message, then transfer the photos to your computer and print from there. This and more methods of printing iPhone text messages here: How to Print Text Messages from iPhone?

Scanner Actions & Printer Preference sections missing from Solutions Center

I have just bought a Photosmart 6510 e All-in-one. I had no problem setting it up on my laptop and easily set it up on an old desktop PC. However I noticed in the HP Solutions Centre on the laptop that two sections are missing from this - 'Scanner Actions' and 'Printer Preferences'. The only sections appearing on the laptop's page are Web connected solutions, Shopping resources, Help & Support and Privacy Disclosures. However the missing sections both appear on my desktop PC's Solutions Center. How can I get them to appear on the laptop's Solutions Center?
The Solutions Center I am referring to is the page that appears when I click on All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series or the printer icon.
Desktop PC - Windows 7 Professional (32 Bit)
Laptop - Windows 7 Home Premium (64 bit)
EDIT: I have completely rewritten this post, including the title as I was using the wrong terminology so hopefully it now makes more sense and I can get an answer to my problem. Maybe even an expert one!
Apologies in advance to moderators if I have done the wrong thing by rewriting this, sorry.
This question was solved.
View Solution.

Hi,
To clarify, HP solution center is utilized on prior models. The software title our newest models use when accessing via All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series or the printer icon or the desktop icon is simply 'HP software'.
First run the following utility and let me know what results you have
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96506-1&cc=us&dlc=en&lc=en&...=
Make sure you have installed the printer with the latest software - a quick uninstall - All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series- uninstall and reinstall using the link below will insure this
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100190-1&cc=us&dlc=en&lc=en...=
Do you have any anti-virus or 3rd party firewalls on the notebook? If so, what type and version info.
thanks!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

How do i print sms messages from my iphone without a 3rd party app?

How do I print a complete SMS message from my iphone without using a 3rd party app?

If you have an AirPrint compatible printer, or you have a print app, then you could take a screenshot of each page of the message and then print them. Otherwise, there is no native solution to print SMS messages on the iPhone.

Hello everyone, How do i add another printer to my HP Solution Center?

I have an HP 6500 that comes up on the solution center. I also have an HP C8180 hooked up to my computer and would like to scan etc from the HP Solution center, how do I get the 2 printers to figure on the Solution Center?

Tell us what you've tried and where you are having trouble. Tell us the printer model. Do you have the latest drivers? How are you connected to the printer? Lots of questions... You say add another printer. Please clarify.

Is there a way to only install print drivers plus HP Solution center?

I have a HP PSC 1510v AIO printer. I just re-installed Windows XP Pro and would like to install the software. However, I do not want all the other software installed, only the print drivers and the HP Solution Center. I have downloaded the print drivers from the HP website, but cannot find only the HP SC.
Can anybody tell me if this is possible, and if so, how do I get the HP SC software?
This question was solved.
View Solution.

Still no-go. Here is what I did:
1- Uninstall all HP software (I only have the 1510 printer from HP)
2- Reboot
3- Run the 4 batch files that remove HP stuff.
4- Reboot
5- Run regedit and delete all known HP references. Some I was not sure about, so I left those alone.
6- Run CCleaner and the registry cleaner portion.
7- Reboot
8- Reinstall the software using the CD with the software.
What I end up with is the printer works and Solution Center will start, but it shows "No device found". From there, if I try to install the printer, it locks up the computer when the install software is searching for the printer. I left this run for 60 minutes, so I am allowing enough time for it to install. BTW, in step #8 above, the install directory shows as the directory I specified in the very first install I did, so all the uninstallling I am doing is not getting every last bit.
I am stuck! Any ideas?

Warning about disabled printer device in the Solutions Center.

Hi,
I am getting a warning under 'Devices' in the solutions center saying that a printer, HP Officejet 4500g-m, is disabled. I use the printer every day and it appears in the device manager as enabled and working. Why is the Solutions Center marking is as disabled, and is there a way to get this warning removed since the printer is installed and is working?
I run Windows 8 on T430s

i want to reinstall ap printer driver by downloading 1 as when i go 2 print it goes to a save box so i assumed cos my driver may have gone wrong . i wanted 2 remove printer an then reload it but it will not uninstall via add and remove programs
please advise

How can i print text message from my iPhone?

I have an iPhone 5S. How can I print text messages to save those conversations?

Did you try to copy and paste the content into another app, like notes or Mail and then send it to the printer?

Need Help Printing Text Messages From E71

I need to print some saved text messages that are on my e71 but cannot ge **bleep** to hook up to my bluetooth printer it just never finds it. Is there another way to print these messages fromt he phone i really need them

connect to pc and use ovi suite
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Print a message from SQL server to notepad

Hi ,
Is it possible to print a message in SQL server and that message should be saved in a .txt file (in local file system)
Thanks in advance!!!

I don't think there is a straight forward approach to solve your problem but you can try Li's suggestion or the one which is given below
The SQL file must have print statement.
Master..xp_cmdshell 'sqlcmd -S servername -i f:\dynamic.sql -E>>f:\backupoutput.sql'
--Prashanth

Alert messages from Notification Center hang after using close button

After opening my MacBook in the morning, Notification Center displays the alerts from my Calender (I realy like this new feature!).
Problem
When I click the Close Button on an Alert Message the Alert Message does not close but stops responding and stays displayed.
The only way to get rid of it is to logout and login to OSX.
Does anyone have the same problem?
I am looking for a solution.
All suggestions are welcome!
Thanks,
Chris

Hi,
Uploaded with Skitch!
As you can see the System Preferences > Notification Pane talks about "Alerts" in a general way first
Then it offers options on how the Notifications are displayed.
I was presuming you were talking about the Notifications in the same general way and I was asking which option you were using
Since my first post in this thread I have changes my Mail Notifications to Alerts (It seems to be the one with more issue)
It does hang around until I deal with it
It then send me to Mail but the Incoming mail item(s) is(are) no longer marked as unread.
This makes it a little difficult to check the generic Inbox rthat has five Accounts set up.
I am not getting a spinning beach Ball and the Alert Style Notification goes away.
10:18 PM Saturday; September 8, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Can't re-add printer after removing from eprint center - 'Web Services Problem'

I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
STEPS TO REPRODUCE:
1. Factory reset printer settings
2. Factory reset network settings
3. Restart printer and Reboot router
3. Settings -> Network -> Wireless Setup Wizard
4. Choose correct SSID, enter password for WPA
5. ‘Connected to Network’
6. Settings -> Web -> Enable Web Services
7. ‘Accept terms’ screen -> Accept
8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
11. Repeat steps 6 and 7 - still same error message
I consider myself technically savvy and have followed all advice I can find on this forum including the following:
1. reverting to printer and network defaults
2. rebooting router
3. assigning static IP address to printer outside of DHCP range of router
4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt data on the server regarding my specific printer.
I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
So clearly the printer can communicate to those servers well enough to find it has the latest firmware.
I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
Thank you in advance for any help!

The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

"Printer Disconnected" message from Solution Center

Similar Messages

Maybe you are looking for