PRINTER DISPLAY SCREEN ALMOST COMPLETELY WHITE (TOO BRIGHT/FADED/?)

I cannot read the images on my printer’s display (Product HP Officejet Pro 8600 e-all-in-one printer - N911a). The images are there, but barely discernible. I can't put my finger on whether the screen is too bright or too faint, or the images are too light. The display is NOT blank or black (and the HP Troubleshooting solutions to correct those problems have not corrected my problem, ie Hard Power Reset, updated firmware, and adjusted brightness setting), just too bright or too faint. Even with the screen brightness on the darkest setting, I still cannot make out the images. Interestingly enough, at the end of the day yesterday, the screen self-corrected somehow, and was back to a readable display. However, it reverted back to the problem overnight.  

Hi busymom51 & otcheryl,
I understand that your issue is not the same as the title of the troubleshooting guide listed above: The Touchscreen Does Not Respond, however the troubleshooting steps are the recommended steps to attempt the resolution. If you followed the steps and the issue is not resolved, try again to update the firmware.
If your 8600 is the N911a, try this firmware update: HP Officejet Pro 8600 N911a Firmware. The printer will need to be connected to a Windows computer via USB for the firmware update.
If the 8600 is the N911g or N911n, use this update: HP Officejet Pro 8600 N911g_n Firmware. The printer will need to be connected to a Windows computer via USB for the firmware update.
If the firmware update does not help the dim display, contacting HP's Technical Support to see about further options for you would be the best option.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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