Printer does not recognize ink cartridges

Purchased a 2188 in China and brought back to Mexico.  Ink cartridges in China were 816 &817 models but in Mexico the equivalent cartridge for the 2180 series is 21 & 22.  They are same size, shape and fit perfectly.
However, as soon as the Mexican cartridges are placed in printer, the resume light blinks continuously and the printer software says there is an error.  Yet the printer software recommends those cartridges for purchase in Mexico.
I put in the old cartridges and the blinking stops.  What is the problem and how can it be fixed?  I have two perfectly good new cartridges that I can not return to shop now and a printer with no working cartridges....Frustrated user.

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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