Printer does not recognize new ink cartridges

The printer stopped printing in black even though I did not receive a low ink indicator.  I checked the display screen and there was nothing showing in the black or photo columns.  The cyan, magenta, and yellow all have colors showing with a yellow warning triangle toward the top.  I went ahead and replaced both the black cartridge (564XL ) and the photo cartridge (564).  The display screen still does not indicate an ink level in either slot and it does not print in black. 

Hi - First question - are you using HP cartridges or are they refills.  If they are refills, you'll want to try an genuine HP cartridge.  If you are using HP cartridges, try resetting the printer:
Reset the printer:
CAUTION: 
Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
Check the printer for the error message. If the error message still displays, go to the next step.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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