Printer doesn't pick up the paper

HP officejet 4610/4620 Serial number [Personal Information Removed] purchased Dec 2, 2013 ,should still be under warranty.
Purchased online and delivered to Staples at Walla Walla, WA
I took it back to Staples and they told me the rollers weren't working so send it back to the factory.
I called HP and talked with a man named Steve case # [Personal Information Removed] in the tech services dept. He wanted to guide me through a troubleshooting episode online but the printer was no longer connected and I don't know how to reconnect it. Someone loaned me an older printer which I am still using. Besides I am not literate enough to follow online directions. I called my computer repair man and he said to insist that I be allowed to return the printer because Staples had already told me what was wrong.
I called HP support again and a lady whose English was difficult for me to understand insisted that I had to send her a copy of my receipt which I have ( Staples Invoice #[Personal Information Removed]) By this time I was exhausted and in tears. I couldn't even understand the lady's name let alone follow and directions.
I feel I have done all that I am capable of doing except to ship this thing back but I don't know where to send it. Neither of your support people would tell me that. What are you willing to do to help me. My email is [Personal Information Removed]

Hi @CLEONA ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Printer doesn't pick up the paper

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