Printer dribbles ink on copied image
My printer prints great but recently, when copying color photo to HP photo paper, a part of the picture has ink dribbled across the image.
Tests of printerheads and printer are fine.
Hi Sarlei ,
Since the hardware test pages are printing properly, it could be a hardware issue with the printer itself.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I suggest calling us if the issue continues. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
Similar Messages
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I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? -------------------------------------------------------- -
Re: HP Photosmart 6510 unable to print black ink/copy
I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
moly50 wrote:
I would also like the steps for the reset of a 6510 hp printer due to problems with printing black ink.
@moly50
Is the printer within warranty? You can check by entering the serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP -
Trying to print to our Color Copy machine on Mavericks
I am attempting to print to our color copier (Imagistics CM2522) using Mavericks. I can print from Chrome, Firefox, Adobe Reader; but when I try Safari, Pages, Preview I get the following error:
Process: Preview [3053]
Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 7.0 (826.4)
Build Info: Preview-826004000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [331]
Responsible: Preview [3053]
User ID: 501
PlugIn Path: /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Tray.plugin/Contents/MacOS/GENERIC 35C-4 Tray
PlugIn Identifier: jp.km-GENERIC.print.pde.35C-4.Tray
PlugIn Version: 3.6.3 (3.6.3)
Date/Time: 2014-12-11 12:54:53.907 -0600
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 762C008D-20A7-12B1-ECC4-76ED19B14EAA
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000090
VM Regions Near 0x90:
-->
__TEXT 0000000103ecc000-00000001040b0000 [ 1936K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5f668f TrUtilGetTrayIsEnabled + 12
1 jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5fd6d2 -[TrayListDlg1MCEEE13D2_7AD6_4C28_97C6_73523B6BB2DA numberOfRowsInTableView:] + 84
2 com.apple.AppKit 0x00007fff943c2a4c -[NSTableView _uncachedNumberOfRows] + 120
3 com.apple.AppKit 0x00007fff943c2953 -[_NSTableRowHeightStorage numberOfRows] + 58
4 com.apple.AppKit 0x00007fff943c28c0 -[NSTableView _totalHeightOfTableView] + 207
5 com.apple.AppKit 0x00007fff943c2689 -[NSTableView _minimumFrameSize] + 77
6 com.apple.AppKit 0x00007fff943c95dd -[NSTableView tile] + 223
7 com.apple.AppKit 0x00007fff943e3eb1 -[NSTableView bounds] + 113
8 com.apple.AppKit 0x00007fff943e0788 -[NSView(NSInternal) _createLayerAndInitialize] + 378
9 com.apple.AppKit 0x00007fff9438e229 -[NSView(NSInternal) _updateLayerGeometryFromView] + 43
10 com.apple.AppKit 0x00007fff943e3d39 -[NSView _gainedLayerTreeHostAncestor] + 259
11 com.apple.AppKit 0x00007fff943e3c23 -[NSView _recursiveGainedLayerTreeHostAncestor] + 29
12 com.apple.AppKit 0x00007fff943e3007 -[NSView _childrenGainedLayerTreeAncestor] + 356
13 com.apple.AppKit 0x00007fff943e7a13 -[NSClipView _recursiveGainedLayerTreeHostAncestor] + 43
14 com.apple.AppKit 0x00007fff943e3007 -[NSView _childrenGainedLayerTreeAncestor] + 356
15 com.apple.AppKit 0x00007fff943e0490 -[NSView _doSetWantsLayerYES] + 488
16 com.apple.AppKit 0x00007fff943dff7c -[NSView setWantsLayer:] + 310
17 com.apple.AppKit 0x00007fff943e0171 -[NSView _setHasAutoSetWantsLayer:] + 152
18 com.apple.AppKit 0x00007fff943e5798 -[NSScrollView _setHasAutoSetWantsLayer:] + 295
19 com.apple.AppKit 0x00007fff944adbb0 -[NSScrollView _updateAutomaticInclusiveLayerSupport] + 127
20 libdispatch.dylib 0x00007fff93f741bb _dispatch_call_block_and_release + 12
21 libdispatch.dylib 0x00007fff93f7128d _dispatch_client_callout + 8
22 libdispatch.dylib 0x00007fff93f78ef0 _dispatch_main_queue_callback_4CF + 333
23 com.apple.CoreFoundation 0x00007fff8c68d4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
24 com.apple.CoreFoundation 0x00007fff8c648714 __CFRunLoopRun + 1636
25 com.apple.CoreFoundation 0x00007fff8c647e75 CFRunLoopRunSpecific + 309
26 com.apple.HIToolbox 0x00007fff90fa5a0d RunCurrentEventLoopInMode + 226
27 com.apple.HIToolbox 0x00007fff90fa57b7 ReceiveNextEventCommon + 479
28 com.apple.HIToolbox 0x00007fff90fa55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 com.apple.AppKit 0x00007fff9436124e _DPSNextEvent + 1434
30 com.apple.AppKit 0x00007fff9436089b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 com.apple.AppKit 0x00007fff9435499c -[NSApplication run] + 553
32 com.apple.AppKit 0x00007fff9433f783 NSApplicationMain + 940
33 libdyld.dylib 0x00007fff914835fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff908b1662 kevent64 + 10
1 libdispatch.dylib 0x00007fff93f73421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff93f73136 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff908b0e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91f8cf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91f8ffb9 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff908aca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff908abd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8c648f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff8c648539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff8c647e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff9450105e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff91f8b899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff91f8ffc9 thread_start + 13
Thread 12:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff908b0716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91f8dc3b _pthread_cond_wait + 727
2 com.apple.CoreVideo 0x00007fff8c43ca38 CVDisplayLink::runIOThread() + 656
3 com.apple.CoreVideo 0x00007fff8c43c78f startIOThread(void*) + 147
4 libsystem_pthread.dylib 0x00007fff91f8b899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff91f8ffc9 thread_start + 13
Thread 13:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff908aca1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff908abd18 mach_msg + 64
2 com.apple.CoreGraphics 0x00007fff87fc799b _CGSSynchronizeWindowBackingStore + 97
3 com.apple.CoreGraphics 0x00007fff87f490cc _CGSLockWindow + 3765
4 com.apple.CoreGraphics 0x00007fff87f47fdf CGSDeviceLock + 240
5 libRIP.A.dylib 0x00007fff88e12487 ripd_Lock + 43
6 libRIP.A.dylib 0x00007fff88e189b4 RIPLayerBltImage + 296
7 libRIP.A.dylib 0x00007fff88e186aa ripc_RenderImage + 262
8 libRIP.A.dylib 0x00007fff88e16bff ripc_DrawImage + 1147
9 com.apple.CoreGraphics 0x00007fff87f5bc44 CGContextDrawImage + 457
10 com.apple.AppKit 0x00007fff944d1942 __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 835
11 com.apple.AppKit 0x00007fff944d13e8 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1073
12 com.apple.AppKit 0x00007fff946ba049 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2659
13 com.apple.AppKit 0x00007fff946b9545 -[NSWindow(NSWindow_Theme) heartBeat:] + 300
14 com.apple.AppKit 0x00007fff945c4c8d -[NSUIHeartBeat _heartBeatThread:] + 868
15 com.apple.Foundation 0x00007fff93cd5dfb __NSThread__main__ + 1318
16 libsystem_pthread.dylib 0x00007fff91f8b899 _pthread_body + 138
17 libsystem_pthread.dylib 0x00007fff91f8b72a _pthread_start + 137
18 libsystem_pthread.dylib 0x00007fff91f8ffc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x00000000000001c8 rdx: 0x00007f9d91484c60
rdi: 0x00007f9d91b15140 rsi: 0x0000000000000080 rbp: 0x00007fff5bd31760 rsp: 0x00007fff5bd31760
r8: 0x00007fff94e13c61 r9: 0x0000000000000002 r10: 0x00007f9d91b13fc0 r11: 0x000000010b6080c0
r12: 0x00007f9d91496fc0 r13: 0x0000000000000001 r14: 0x0000000000000000 r15: 0x0000000000000008
rip: 0x000000010b5f668f rfl: 0x0000000000010202 cr2: 0x0000000000000090
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
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0x7fff920ae000 - 0x7fff920d5ffb libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
0x7fff920d6000 - 0x7fff920d6fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff920d7000 - 0x7fff9211eff7 libcups.2.dylib (372.4) <36EA4350-43B4-3A5C-9904-10685BFDA7D4> /usr/lib/libcups.2.dylib
0x7fff92626000 - 0x7fff929fdfef com.apple.CoreAUC (6.25.00 - 6.25.00) <2D7DC96C-BA83-3220-A03F-C790D50A23D8> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff929fe000 - 0x7fff92a0aff7 com.apple.OpenDirectory (10.9 - 173.90.1) <F08601E8-F7E8-3222-AD05-6A26003779CF> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff92a0b000 - 0x7fff92a1ffff com.apple.aps.framework (4.0 - 4.0) <2D42DCDD-055E-3EE1-97F8-FC447B495D3E> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff92a70000 - 0x7fff92a72ff7 com.apple.diagnosticlogcollection (10.0 - 1000) <5CA6D8A2-DEA6-33C3-91BC-F3B076C0500B> /System/Library/PrivateFrameworks/DiagnosticLogCollection.framework/Versions/A/ DiagnosticLogCollection
0x7fff92a73000 - 0x7fff92cbcfff com.apple.AddressBook.framework (8.0 - 1371.2) <7DB320AB-4ED4-391E-89CC-125826D94026> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x7fff92cbd000 - 0x7fff92cbefff libsystem_sandbox.dylib (278.11.1) <0D0B13EA-6B7A-3AC8-BE60-B548543BEB77> /usr/lib/system/libsystem_sandbox.dylib
0x7fff92d05000 - 0x7fff92d91ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff92dd3000 - 0x7fff92dddfff libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
0x7fff92dde000 - 0x7fff92ddffff libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
0x7fff92de0000 - 0x7fff92e0dff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff92e0e000 - 0x7fff92e53fff libcurl.4.dylib (78.94.1) <88F27F9B-052E-3375-938D-2603E90D8AD5> /usr/lib/libcurl.4.dylib
0x7fff92e54000 - 0x7fff9Hi @jahburnit
I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Color LaserJet CP2025 Printer series support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
Printing Multiple Copies of Same Image on Multiple Pages
I have Photoshop Elements 11 on a Windows 8 platform. I can NOT get it to print multiple copies of the same file on multiple pages. I need one file printed on one page multiple times. I have tried the CTRL-ALT-SHIFT and nothing changes. It still just prints one and is done.
I use this for label printing, so I need it to print more than one copy at a time. It also is not saving the settings, so everytime I hit print, I have to readjust the print requirements. This just is not going to work when you need to print a few hundred copies at a time.You can create your own picture package, if none of the options in the PSE print window>Type of Print work for you. Just make a blank file, copy/paste your image and alt drag it to make multiple copies. You can use the move tool to position things as you want them.
Generally speaking, though, for something like label printing, it's simplest to use PSE to create the image, then use your word processing/desktop publishing program to print the actual labels. -
HP 4622 All in One Printer: Problem with Printer or Ink System
Problem with Printer or Ink System Error OXC19a0027.
charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here -
Scanning/Printing Documents to PDF using Image Capture
I am trying to scan a document (8.5 x 11) using image capture and then email it so that the recipient can read and print out an identical copy. Even though I can successfully scan the document as a PDF using Image Capture, the document visually appears MUCH larger when the recipient receives and tries to print it. The resulting printed copy shows only a fraction of the total text, but blown up.
I have Image Capture configured as follows:
Scan Mode: Flat Bed
Document: Text
Bit Depth: 1
Resolution: 300
Source Size: 8.50 x 11.00
Scaling: 100%
New Size: 8.50 x 11.00 ;
Format: PDF
When I view a document scanned using the above settings in Preview, it looks fine. The only problem is when I view it in Print Preview and/or print it. Again, it is "blown up". Can someone tell me what I am doing wrong and how to fix it??? Thanks.Try with a resolution of 75 or 150.
Also when printing there are options to "fit to 1 page". The recipient should do that. -
I can't print more than 1 copy in Adobe Reader X
I've recently come across an issue with a workstation that is unable to print more than one copy of a PDF file.
When you increase the quantity to print multiple copies, it still just prints one copy only.
I've downloaded the latest version of Adobe Reader but this has not corrected the issue.
Any advice on this would be much appreciated.
Regards, MelI would be inclined to reinstall your printer drivers, if reinstalling Adobe Reader hasn't resolved it.
Go to the web site of your printer manufacturer - then click on "Support" or "Downloads" to get the latest drivers.
One thing you can try as an alternative is print to another printer and see if you still have the same issue - you can then narrow it down to being an Adobe problem or a printer software problem.
If you don't have another physical printer installed, check to see if you have a virtual printer like "Microsoft XPS Document Writer" or "Microsoft Office Document Image Writer".
Both of these 'virtual' printers will print your document as a file that you can view on screen which is good for testing purposes. If you have the same problem with another printer or one of these virtual printers then the problem may be with Adobe Reader.
What happens when you print other types of documents such as Word documents? -
HP Photosmart 6510 not printing black ink.
My printer will not print black. I cleaned the printer heads I thought. The screen read cleaning cartridges. Is that the same thing as the printer heads? At any rate, it didn't work. Tried to copy a page in black. Paper came out blank.
Hi everyone, Welcome to the HP Forums! I noticed that your HP Photosmart 6510 is not printing black ink. I am happy to help! Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and watch this video: If this does not resolve your issue, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”
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HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink
I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
ChrisHi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
My 6515 photosmart all in one printer is not printing in black ink. I have installed a brand new cartridge, gone through all the troubleshooting suggestions several times, run a clean printhead check 5 times -- waiting 30 minutes between the 3rd and 4th one. I am so incredibly frustrated. My printer is two years old and is out of warranty. I would like to speak with a customer support person, and I want a replacement for this printer if there is no other troubleshooting possibilities that will work. This is unacceptable product quality, and from the looks of the 9,000 other boards under the subject "not printing black ink" I am not alone. I want to know what HP will do for me to resolve this situation. Thanks in advance for your help.
Hi @lau367,
Welcome to the HP Forums!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP -
How to print multiple copies of same image (with specific fixed dimensions) on single page
I am using Photoshop Elements 10 on Win 7 PC. I am trying to print multiple copies of one image on a single 8.5x11 sheet of paper? The images are artwork for buttons (to be used in button-making machine) so the dimensions must be exact on the duplicated images. When I select Picture Package, the images are resized to fit the dimensions in the picture package. When I select Contact Sheet, the images are resized to fit the number of columns I selected. Neither is acceptable. How can I repeat the same image on a single piece of paper without having the system re-size the image? I know that I can manually create a new PSE file and manually insert the images into this file. This is what I have been doing as a work-around. But I would hope there is a better/faster way.
Thank-you!A variation of hatstead's method where the pictures are precisely aligned:
1. Add the picture to the blank file as hatstead described. Use the Move tool to position the picture in the upper left corner.
2. Duplicate the layer. Use the arrow keys (NOT the mouse) to move the new layer to the right.
3. Repeat step 2 until the row is filled:
4. Merge Down the 3 layers into one. Alternatively, link the 3 layers and do a Merge Linked as in this example. The end result is the pictures in the row are on one layer:
5. Duplicate the layer and use the arrow keys to move this down to the 2nd row.
6. Repeat step 5 to create additional rows.
7. Finally, to center the whole thing on the sheet, link all the row layers and position with the arrow keys.
Note that you can also custom-make your own Picture Package. Instructions for this should be somewhere in Help. -
How do I print more than one copy of a photo at a time?
I am trying to add a photo to a card, but I can only print one at a time. How do I print more than one copy of a photo at a time?
Do you want to print more than one card or more than one photo on a card?
To print multiple photos on one page select the photos and print, select the printer, paper size, photo size (obviously the photos will have to be sized so the number you want will fit inclusing a small border) and click customize - in teh settings select multiple photos per page (the preview will reflect your selection) and click print - make any printer specific selections and click print to print
LN -
Cannot print more than one copy! Any ideas?
My wife came home with a HP 5400dn officejet pro the other night from Staples.
After setting the thing up with a successful test page, I tried a real print job. So far so good. Then I tried to use the duplex function but wait, where is the option to duplex print? There isn't one, even with a 2 page document!
Then I tried to print a two sided document manually, first one page, then the other. OK, fine, but what if you want 10 copies of one side?
No way! I hit the print command, set the number of copies, and get 1 copy. Again and again. And again. It does not matter whether I ask for 5, 10 or 40 copies. I get 1 copy.
So I called HP and after 45 minutes with a Mac using tech who is mirroring everything he tells me to do, we can't get the thing to print more than one copy.
So he tells me he will forward the issue to HP engineers who conference call with Apple engineers weekly to resolve these kinds of issues, but he thinks its is an OSX 10.4.10 issue.
So because I need a printer, we go out yesterday and buy a Brother 4040cn color laser printer (Staples again, great price, 399). Today I set it up in 10 minutes, easey peasey, and guess what? Still no multiple copies.
Does not matter how many I ask for, print quality is excellent, but it will only give me one copy.
Sounds as though it is an OSX issue, no?
But wait! I am using Open Office 2.2, could that be the problem? I don't have any microserf Office products to test from, could it be the application not the OS?But wait! I am using Open Office 2.2, could that be the problem? I don't have any microserf Office products to test from, could it be the application not the OS?
There does seem to be a problem with OpenOffice 2.2. I just tried printing 3 copies of a document. It only printed one copy.
I looked at the CUPS error_log to see what was happening. I have CUPS debugging turned on. The parameters that OpenOffice sent to the printer show:
D [18/Aug/2007:10:25:06 -0500] StartJob: argv = "Epson1280_GP_5_usbtb","251","matt","Test Copies","1","InputSlot=Standard PageSize=Letter","/private/var/spool/cups/d00251-001"
I then sent a print job requesting 3 copies from BBEdit. The parameters that were sent to the printer show:
D [18/Aug/2007:10:35:25 -0500] StartJob: argv = "Epson1280_GP_5_usbtb","252","matt","Test Copies","3","StpQuality=Standard
The important parameter appears after the job title "Test Copies". The job from OpenOffice shows it requested one copy. The job from BBEdit shows it request 3 copies.
I don't have a solution for you, but I can confirm where the problem is. It would exonerate both the printers you tried.
Matt
Edit: Crossed out text is due to Apple's rendering engine and using left and right square brackets.
Message was edited by: Matt Broughton -
Won't print more than 1 copy at a time 7525 wireless or connoted with my MAC
I am able to print fine from my MAC wirelessly. I just cannot print more than one copy at a time. HELP!!!
Hi lkc,
Welcome to the HP Support Forums! I see you are able to print wirelessly to your HP Photosmart 7525 to your MAC, however it only allows you to print one page at a time.
I would like you to complete the steps listed below:
Uninstall
1. From the computer desktop, double-click the Macintosh HD, and then click Applications.
2. Click the Hewlett-Packard folder.
3. Double-click the HP Uninstaller, and then click Continue.
4. Select the printer to uninstall, and then click Uninstall.
5. When prompted, type the Administrator name and Password, and then click OK.
Reset Printing System
1. Click the Apple icon, and then click System Preferences .
2. In the Hardware section, click Print & Fax. The Print & Fax dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected.
Repair Disk Permissions
1. On the Dock, click Applications, and then click Utilities.
2. Double-click Disk Utility.
3. Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4. Click the Repair Disk Permissions button at the bottom of the window.
Now I would like you to restart the MAC, once it is restarted please go ahead and run the software installation. Click below and select your current Mac OS X from the drop down list, download the drivers and proceed with the on screen instructions:
HP Photosmart 7525 e-All-in-One Printer Drivers
Let me know the outcome, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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