Printer dribbles ink on copied image

My printer prints great but recently, when copying color photo to HP photo paper, a part of the picture has ink dribbled across the image.
Tests of printerheads and printer are fine.

Hi Sarlei ,
Since the hardware test pages are printing properly, it could be a hardware issue with the printer itself.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I suggest calling us if the issue continues. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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    Path:            /Applications/Preview.app/Contents/MacOS/Preview
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        __TEXT                 0000000103ecc000-00000001040b0000 [ 1936K] r-x/rwx SM=COW  /Applications/Preview.app/Contents/MacOS/Preview
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5f668f TrUtilGetTrayIsEnabled + 12
    1   jp.km-GENERIC.print.pde.35C-4.Tray 0x000000010b5fd6d2 -[TrayListDlg1MCEEE13D2_7AD6_4C28_97C6_73523B6BB2DA numberOfRowsInTableView:] + 84
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    3   com.apple.AppKit               0x00007fff943c2953 -[_NSTableRowHeightStorage numberOfRows] + 58
    4   com.apple.AppKit               0x00007fff943c28c0 -[NSTableView _totalHeightOfTableView] + 207
    5   com.apple.AppKit               0x00007fff943c2689 -[NSTableView _minimumFrameSize] + 77
    6   com.apple.AppKit               0x00007fff943c95dd -[NSTableView tile] + 223
    7   com.apple.AppKit               0x00007fff943e3eb1 -[NSTableView bounds] + 113
    8   com.apple.AppKit               0x00007fff943e0788 -[NSView(NSInternal) _createLayerAndInitialize] + 378
    9   com.apple.AppKit               0x00007fff9438e229 -[NSView(NSInternal) _updateLayerGeometryFromView] + 43
    10  com.apple.AppKit               0x00007fff943e3d39 -[NSView _gainedLayerTreeHostAncestor] + 259
    11  com.apple.AppKit               0x00007fff943e3c23 -[NSView _recursiveGainedLayerTreeHostAncestor] + 29
    12  com.apple.AppKit               0x00007fff943e3007 -[NSView _childrenGainedLayerTreeAncestor] + 356
    13  com.apple.AppKit               0x00007fff943e7a13 -[NSClipView _recursiveGainedLayerTreeHostAncestor] + 43
    14  com.apple.AppKit               0x00007fff943e3007 -[NSView _childrenGainedLayerTreeAncestor] + 356
    15  com.apple.AppKit               0x00007fff943e0490 -[NSView _doSetWantsLayerYES] + 488
    16  com.apple.AppKit               0x00007fff943dff7c -[NSView setWantsLayer:] + 310
    17  com.apple.AppKit               0x00007fff943e0171 -[NSView _setHasAutoSetWantsLayer:] + 152
    18  com.apple.AppKit               0x00007fff943e5798 -[NSScrollView _setHasAutoSetWantsLayer:] + 295
    19  com.apple.AppKit               0x00007fff944adbb0 -[NSScrollView _updateAutomaticInclusiveLayerSupport] + 127
    20  libdispatch.dylib             0x00007fff93f741bb _dispatch_call_block_and_release + 12
    21  libdispatch.dylib             0x00007fff93f7128d _dispatch_client_callout + 8
    22  libdispatch.dylib             0x00007fff93f78ef0 _dispatch_main_queue_callback_4CF + 333
    23  com.apple.CoreFoundation       0x00007fff8c68d4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    24  com.apple.CoreFoundation       0x00007fff8c648714 __CFRunLoopRun + 1636
    25  com.apple.CoreFoundation       0x00007fff8c647e75 CFRunLoopRunSpecific + 309
    26  com.apple.HIToolbox           0x00007fff90fa5a0d RunCurrentEventLoopInMode + 226
    27  com.apple.HIToolbox           0x00007fff90fa57b7 ReceiveNextEventCommon + 479
    28  com.apple.HIToolbox           0x00007fff90fa55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
    29  com.apple.AppKit               0x00007fff9436124e _DPSNextEvent + 1434
    30  com.apple.AppKit               0x00007fff9436089b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    31  com.apple.AppKit               0x00007fff9435499c -[NSApplication run] + 553
    32  com.apple.AppKit               0x00007fff9433f783 NSApplicationMain + 940
    33  libdyld.dylib                 0x00007fff914835fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x00007fff908b1662 kevent64 + 10
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    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
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    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff908b0e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x00007fff91f8cf08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib       0x00007fff91f8ffb9 start_wqthread + 13
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    0   libsystem_kernel.dylib         0x00007fff908aca1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff908abd18 mach_msg + 64
    2   com.apple.CoreFoundation       0x00007fff8c648f15 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation       0x00007fff8c648539 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation       0x00007fff8c647e75 CFRunLoopRunSpecific + 309
    5   com.apple.AppKit               0x00007fff9450105e _NSEventThread + 144
    6   libsystem_pthread.dylib       0x00007fff91f8b899 _pthread_body + 138
    7   libsystem_pthread.dylib       0x00007fff91f8b72a _pthread_start + 137
    8   libsystem_pthread.dylib       0x00007fff91f8ffc9 thread_start + 13
    Thread 12:: CVDisplayLink
    0   libsystem_kernel.dylib         0x00007fff908b0716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib       0x00007fff91f8dc3b _pthread_cond_wait + 727
    2   com.apple.CoreVideo           0x00007fff8c43ca38 CVDisplayLink::runIOThread() + 656
    3   com.apple.CoreVideo           0x00007fff8c43c78f startIOThread(void*) + 147
    4   libsystem_pthread.dylib       0x00007fff91f8b899 _pthread_body + 138
    5   libsystem_pthread.dylib       0x00007fff91f8b72a _pthread_start + 137
    6   libsystem_pthread.dylib       0x00007fff91f8ffc9 thread_start + 13
    Thread 13:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib         0x00007fff908aca1a mach_msg_trap + 10
    1   libsystem_kernel.dylib         0x00007fff908abd18 mach_msg + 64
    2   com.apple.CoreGraphics         0x00007fff87fc799b _CGSSynchronizeWindowBackingStore + 97
    3   com.apple.CoreGraphics         0x00007fff87f490cc _CGSLockWindow + 3765
    4   com.apple.CoreGraphics         0x00007fff87f47fdf CGSDeviceLock + 240
    5   libRIP.A.dylib                 0x00007fff88e12487 ripd_Lock + 43
    6   libRIP.A.dylib                 0x00007fff88e189b4 RIPLayerBltImage + 296
    7   libRIP.A.dylib                 0x00007fff88e186aa ripc_RenderImage + 262
    8   libRIP.A.dylib                 0x00007fff88e16bff ripc_DrawImage + 1147
    9   com.apple.CoreGraphics         0x00007fff87f5bc44 CGContextDrawImage + 457
    10  com.apple.AppKit               0x00007fff944d1942 __74-[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:]_block_invoke + 835
    11  com.apple.AppKit               0x00007fff944d13e8 -[NSImageRep drawInRect:fromRect:operation:fraction:respectFlipped:hints:] + 1073
    12  com.apple.AppKit               0x00007fff946ba049 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2659
    13  com.apple.AppKit               0x00007fff946b9545 -[NSWindow(NSWindow_Theme) heartBeat:] + 300
    14  com.apple.AppKit               0x00007fff945c4c8d -[NSUIHeartBeat _heartBeatThread:] + 868
    15  com.apple.Foundation           0x00007fff93cd5dfb __NSThread__main__ + 1318
    16  libsystem_pthread.dylib       0x00007fff91f8b899 _pthread_body + 138
    17  libsystem_pthread.dylib       0x00007fff91f8b72a _pthread_start + 137
    18  libsystem_pthread.dylib       0x00007fff91f8ffc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000001  rcx: 0x00000000000001c8  rdx: 0x00007f9d91484c60
      rdi: 0x00007f9d91b15140  rsi: 0x0000000000000080  rbp: 0x00007fff5bd31760  rsp: 0x00007fff5bd31760
       r8: 0x00007fff94e13c61   r9: 0x0000000000000002  r10: 0x00007f9d91b13fc0  r11: 0x000000010b6080c0
      r12: 0x00007f9d91496fc0  r13: 0x0000000000000001  r14: 0x0000000000000000  r15: 0x0000000000000008
      rip: 0x000000010b5f668f  rfl: 0x0000000000010202  cr2: 0x0000000000000090
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x103ecc000 -        0x1040affef  com.apple.Preview (7.0 - 826.4) <40BAB370-D0EA-399C-94E0-F67F8131AAC7> /Applications/Preview.app/Contents/MacOS/Preview
           0x104162000 -        0x10418dfff  com.apple.MediaUI (1.1 - 27) <2482C4A0-6D72-3870-AEF1-31F6015F2719> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
           0x105cec000 -        0x105f80ff7  com.apple.RawCamera.bundle (5.07 - 760) <EA94F148-975D-32D7-8A20-B06017E5793B> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
           0x108a5d000 -        0x108a63ff7  com.apple.BookKit (1.0 - 75) <4AD4969C-B6DE-3926-B723-64200A2A674B> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
           0x109143000 -        0x109144fe4 +cl_kernels (???) <76DB2F54-ACCD-48BB-918D-9D399362C23B> cl_kernels
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           0x109155000 -        0x10923bfef  unorm8_bgra.dylib (2.3.58) <641EC871-01E8-301F-8695-B92993AD7E23> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
           0x1096e0000 -        0x1096e1ffa +cl_kernels (???) <2BFC6A95-92FE-424B-B6DA-105E88E8AD68> cl_kernels
           0x10a5cd000 -        0x10a5d9fff +ccpd_util.dylib (1.0.1) <AC2BD8CD-96C1-D6F0-A8A7-7C035B951753> /Library/Printers/Canon/CUPSPS2/Bidi/ccpd_util.dylib
           0x10a5f4000 -        0x10a5f4feb +cl_kernels (???) <E7D7B6E7-7994-40AB-9C95-B8458BEA060C> cl_kernels
           0x10af2f000 -        0x10af61ff3  com.apple.print.framework.Print.Private (9.0 - 462) <5213B13B-9DEA-3D1C-A5C4-E7A6B9417A4C> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current/Pl ugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
           0x10af7f000 -        0x10afabfff +jp.co.canon.CUPSPS2.PDEs.Finishing (4.2.0 - 4.2.0) <DD7608D3-4ACE-9825-DA01-175F040D018A> /Library/Printers/Canon/CUPSPS2/PDEs/FinishingPDE.plugin/Contents/MacOS/Finishi ngPDE
           0x10afe6000 -        0x10b03afe7 +jp.co.canon.CUPSPS2.CUPSPS2PDECommon (4.2.0 - 4.2.0) <2F4EBDE6-124C-F89C-AD3C-BD26EECF7CC5> /Library/Printers/Canon/CUPSPS2/PDEs/CUPSPS2PDECommon.framework/Versions/A/CUPS PS2PDECommon
           0x10b075000 -        0x10b08afff +libinfo.dylib (1.0.1) <571DA014-D326-4485-4B74-6B726C0163AB> /Library/Printers/Canon/CUPSPS2/Libs/libinfo.dylib
           0x10b093000 -        0x10b0aafff +libinfo_analyze.dylib (1.0.2) <93F30956-0CBA-3753-F5E0-69A365C997A7> /Library/Printers/Canon/CUPSPS2/Libs/libinfo_analyze.dylib
           0x10b0c9000 -        0x10b0e5fff  libJapaneseConverter.dylib (61) <94EF6A2F-F596-3638-A3DC-CF03567D9427> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
           0x10b0ea000 -        0x10b100fff +jp.co.canon.CUPSPS2.PDEs.PaperSource (4.2.0 - 4.2.0) <CF22DF1E-F841-EBD8-F7B7-B89124C75145> /Library/Printers/Canon/CUPSPS2/PDEs/PaperSourcePDE.plugin/Contents/MacOS/Paper SourcePDE
           0x10b118000 -        0x10b130ff7 +jp.co.canon.CUPSPS2.PDEs.Quality (4.2.0 - 4.2.0) <17C0295C-D314-1739-630C-A452268E156E> /Library/Printers/Canon/CUPSPS2/PDEs/QualityPDE.plugin/Contents/MacOS/QualityPD E
           0x10b167000 -        0x10b176fff +jp.co.canon.CUPSPS2.PDEs.SpecialFeatures (4.2.0 - 4.2.0) <9CD8BF12-E711-3E22-1CF9-69C2B0FCF5BF> /Library/Printers/Canon/CUPSPS2/PDEs/SpecialFeaturesPDE.plugin/Contents/MacOS/S pecialFeaturesPDE
           0x10b18b000 -        0x10b1c9ff7  com.apple.print.PrintingCocoaPDEs (9.0 - 462) <E303781E-7376-3D04-89AF-E063972C02A1> /System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugins/ PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
           0x10b21c000 -        0x10b21fff7 +jp.km-GENERIC.print.pde.35C-4.Cover (3.6.3 - 3.6.3) <CC65E52B-ED64-3BA3-DA78-8AB6F2C3261E> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Cover.plugin/Contents/MacOS/GENERIC 35C-4 Cover
           0x10b367000 -        0x10b393fff +jp.km-GENERIC.print.pde.35C-4.Output (3.6.3 - 3.6.3) <837B933A-C668-0B05-4910-E24244B5DBAC> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Output.plugin/Contents/MacOS/GENERIC 35C-4 Output
           0x10b404000 -        0x10b49bfe7 +jp.km-GENERIC.fw.35C-4.Core (3.6.3 - 3.6.3) <4C9FE4DA-05CA-F0CB-2214-7EC2E27A8F6C> /Library/Printers/GENERIC/35C-4/PDEs/pde.framework/Versions/A/pde
           0x10b53b000 -        0x10b550fe7 +jp.km-GENERIC.print.pde.35C-4.Finishing (3.6.3 - 3.6.3) <49A57898-AD9E-B150-411F-6C12D99A7793> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Finishing.plugin/Contents/MacOS/GENERIC 35C-4 Finishing
           0x10b5f4000 -        0x10b604fff +jp.km-GENERIC.print.pde.35C-4.Tray (3.6.3 - 3.6.3) <4808CD48-8E25-7E94-9849-F6D1013E4575> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Tray.plugin/Contents/MacOS/GENERIC 35C-4 Tray
           0x10b72c000 -        0x10b744fff +jp.km-GENERIC.print.pde.35C-4.PerPage (3.6.3 - 3.6.3) <8E947214-FF5B-3946-F8C0-6BAE2705B383> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 PerPage.plugin/Contents/MacOS/GENERIC 35C-4 PerPage
           0x10b838000 -        0x10b858fef +jp.km-GENERIC.print.pde.35C-4.Stamp (3.6.3 - 3.6.3) <2B8E53E4-ED7E-70FA-A3A4-31AC922C49C8> /Library/Printers/GENERIC/35C-4/PDEs/GENERIC 35C-4 Stamp.plugin/Contents/MacOS/GENERIC 35C-4 Stamp
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    Hi @jahburnit 
    I suspect your question would be better answered in the HP Enterprise Business Community, as your HP Printer is a commercial model.
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    Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
    You may find the HP Color LaserJet CP2025 Printer series support page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
    Best of luck.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Printing Multiple Copies of Same Image on Multiple Pages

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    You can create your own picture package, if none of the options in the PSE print window>Type of Print work for you. Just make a blank file, copy/paste your image and alt drag it to make multiple copies. You can use the move tool to position things as you want them.
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  • HP 4622 All in One Printer: Problem with Printer or Ink System

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  • Scanning/Printing Documents to PDF using Image Capture

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    Try with a resolution of 75 or 150.
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  • HP Photosmart 6510 not printing black ink.

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    Hi everyone,  Welcome to the HP Forums! I noticed that your HP Photosmart 6510 is not printing black ink. I am happy to help!  Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and watch this video:   If this does not resolve your issue, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

    I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank.  I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
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    Hi @crfldf 
    Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
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    If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
      - In support of Movember
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Not printing black ink

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    Hi @lau367,
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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • How to print multiple copies of same image (with specific fixed dimensions) on single page

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  • Won't print more than 1 copy at a time 7525 wireless or connoted with my MAC

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    Hi lkc,
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    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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