Printer driver embedded in win 8.1 64bit not working
Hi,
my photosmart 8750 printer, which is a great printer and still works fine, at least with my old laptop running windows xp that is....unfortunately with the embedded HP printer driver in windows 8.1 (64bit) it is not working at all.
This is what is been happening so far, first time connected, the printer is recognized by windows 8.1 and the driver automaticly installed, if a printer test page is send it prints normally. But that is it, anything else, pdf,word doc or a picture will not print!
The printer responds to a print command, by starting something that sounds like it's going to print but after a few seconds it stops and nothing happens after that, if I look in the dialog box where docs are normally listed while they are waiting for being printed there's nothing, I'veallready restarted the print spool service but that didn't work...also reinstalled the printer a few times, but that didn't help....
My perception at the moment is that the driver for win 8.1 is the problem, because the printer works fine with the original HP driver on my win XP laptop.
Hopefully there's a workaround for this problem.....
Thanks in advance for any help!
Diederik
This question was solved.
View Solution.
Hello kwikkwekkwak,
Welcome to the HP Forums.
I see that you are having and issue when attempting to print for the computer.
I suggest that we start off by running the HP Print and Scan Doctor. Please let me know if you see any error codes or messages.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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Kuler
Adobe Exchange
Installed TWAIN devices: NONEI hope someone out here can help me as I'm having a similar problem upgrading to 13.1.2. I posted this under the wrong section about a week ago, so I'm reposting my issues here for convenience. I'm a Creative Cloud user. I have been using the 64-bit version of Photoshop 13.0.x on my system successfully for several months now. I have Windows 7, 3rd gen (Ivy Bridge) core i7 processor, 32GB of RAM, a 1TB Hard Drive, and am using an NVIDIA GeForce 670 video card.... so my system has plenty of processing power. Several nights ago, my Adobe application manager pops up on start up (as normal whenever there's app updates to be done) and says there's an update available for Photoshop (version 13.1.2, I think.. or something close to it, anyway) and Bridge. So, as normal, I apply the updates... Everything completely successfully according to the Applicatino Manager. However, when I try to start photoshop after the update, I get this window that pops up immediately upon double-clicking the Photoshop 64-bit icon on my desktop: "Adobe Photoshop cannot run on this computer because this version of Photoshop requires Windows 7 or later." All I can do is "X" out the box to make it go away, so I did. Weird because obviously I have Windows 7 and all of my other software works great on my system, and I have Lightroom 4.3, other Adobe stuff, Serif software, ACDSee, etc... and I get no problems out of ANY of them running on my officially licensed version of Windows 7. So just for the heck of it, I uninstalled Photoshop completely and then reinstalled it using the Adobe Application Manager. It installs version 13.0, which then allows me to open and use Photoshop as normal. I proceed to "check for updates" from within the program, and it takes me to 13.0.2 I believe. I can use Photoshop as normal after that. Here's what I think is funny... I can check for updates to my heart's content after updating to 13.0.x. The program thinks there's no updates available after 13.0.x. The only way my system knows there's a later version out there is if I power down my system and restart it. Then and only then will Adobe Application Manager come up and tell me there's an update available (13.1.2) which, if I chooose to install (and I did), takes me back to the error that I mentioned earlier: "Adobe Photoshop cannot run on this computer becuse this version of Photoshop requires Windows 7 or later". Soooo with all of this said... DOES ANYONE know how the updated version of Photoshop (13.1.2) for Creative Cloud Subscribers checks to see if it's running on a Windows 7 system? For whatever reason, it doesn't think I have Windows 7 after updating to it, and I'm stuck! I know if I contact Adobe Support, they're going to want to uninstall ALL of my Adobe software of which I have alot, and then reinstall everything... and quite frankly, I think all that is a bunch of crap! It's plain and simple... Photoshop works BEFORE the update, and will not open due to this error AFTER the update, so there's some issue with the updating procedure that causes Photoshop to not recognize my Windows 7 system, and I just pray that SOMEBODY out there might be able to help me change some setting on my system that will cause Photoshop 13.1.2 to actually work!
UPDATE: I decided to check the 32-bit version of 13.1.2, and it works! So it looks like this error is limited to the 64-bit version. That just makes no sense at all to me.
UPDATE # 2:
I followed Jeff Wright's advice about checking the installation error log. I had no errors... An error log doesn't even exist in my case. The funny thing is that the 32-bit version works beautifully! After reading this thread, I thought that the problem might be related to my video card driver. Although I don't see any logic to that, I decided to go out to the NVIDIA website and update my driver. The driver I had was only 3 months old. Anyway, I did it. I then uninstalled Photoshop using the Windows 7 uninstall program utility and reinstalled Photoshop. I get the same error message when I try to run the 64-bit version of 13.1.2.. something to the effect of "this computer must be running Windows 7 to run this program." However, the 32-bit version loads and works perfectly. Since I'm now at my wit's end, I decided to uninstall Photoshop again, but this time using the REVO uninstaller utility hoping that somehow that the Windows uninstaller wasn't working correctly. I completely uninstalled it, reinstalled it using Adobe Application Manager and get the same results. As long as I stay at 13.0.x, Photoshop works fine in both the 32-bit AND 64-bit editions, but as soon as I using Adobe Application Manager to update to 13.1.2, the 64-bit program won't run. I just don't understand how the 32-bit version will run perfectly, but the 64-bit version won't. THIS IS DRIVING ME CRAZY !!! -
Printing an iframe with pdf using javascript is not working in IE8 and above
I have a problem with printing and Iframe with PDF in IE 8 and above
Following is my javascript:
var urlValue="";//Path of the file to be printed
var div = document.getElementById("printerDiv");
div.innerHTML = '<iframe src="' + urlValue + '" id="frame" name="frame" style="width:100%;height:100%;"></iframe>';
frame.focus();
frame.print();
This same thing is working fine in other browser but for IE is just not invoking the print dialog.
Also I tried to get the frame.print(); on load of the frame but even that is not working exactly as that way it print the parent window in output.
Few things I tried like:
1) div.innerHTML = '<iframe src="' + urlValue + '"
onload="this.contentWindow.print();"></iframe>';
2) frame.contentWindow.focus();
frame.contentWindow.print();
3) window.document.getElementsByTagName('iframe')['frame'].onload = (function () {
frame.focus();
frame.print();
I need to get the print of only the content which is in Iframe which I am binding in "printerDiv" by javascript.
Any perfect/different solution from which I have tried then please post here?
Thanks.PDF documents are hosted in an ActiveX or netscape plugin control which have their own printing functions.
Start>Adobe Reader>Edit>Preferences - to adjust what functionality the PDF document viewer addon displays (menus etc).
Tools>Manage Addons>Show all addons
make sure you have both the x86 and x64 versions of your PDF reader Active X control installed and enabled. I would recommend also that you update to the latest version of the vendors' (Adobe?) plugin.
Possibly you have disabled scripting of ActiveX controls in the IE security zone that your parent page maps to. Also there is an IE security zone feature that prevents navigation to a domain in a zone of lower integrity.
Tools>Internet Options>Security tab, click "Reset all zones to default".
when asking developer related questions it is helpful if you can include a link to your website.
Rob^_^ -
Web Viewer embedded (custom domain) and button url not work!!! (Urgent!!!)
Many sorry for this question - we have a Web Viewer embedded (custom domain) that have all url (button with open in browser) that not work!
On tablet (Apple + Android) the button work great but on web viewer they do not work!
Any ideas to solve?
I see it: Where to place add externalLinksOpen : 'window' to FrameService?
web viewer URL linksAny ideas to solve?
-
Optical DVD drive ejects any inserted disc and does not work!
I can not read or write certain DVDs in my Mid-2009 MacBook Pro since upgrading to Mountain Lion.
I insert an empty DVD-R (Verbatim) and it is being ejected. I insert a recorded DVD-R (Verbatim) and it is being ejected.
I have tried a commercial Video DVD - (Sony) and that one actually did work ... so I am pretty clueless - I can not write any DVD right now.
In the forum I have found many posts regarding this issue under Lion already.
However, my drive used to work fine under Lion and I was able to watch / record DVDs etc.
Now, it is no longer working and I can not use it. Does anyone know how to solve this?
So far I have found the following hints (which did not work for me):
ALL OF THESE THINGS DID NOT WORK:
1) Reset the PRAM (https://support.apple.com/kb/HT1379)
2) Uninstall all virtual machines (Virtual Box, etc.)
3) SMC Reset (https://support.apple.com/kb/HT3964)
some people talk about it being an issue with the 64 bit kernel and that you should try to reboot into 32bit (holding down 32 on startup)
https://support.apple.com/kb/HT3770
others blame it on the UDF format (https://discussions.apple.com/thread/3413998)
There are too many articles in the forums about this - more to make this a random issue.
The most disturbing thing to me is that multiple of the people in these threads contacted Apple and in the end where told, it's probably a bug... now why is this - obviously critical bug - not being resolved, yet ?
https://discussions.apple.com/message/15949663
https://discussions.apple.com/thread/3413998
https://discussions.apple.com/message/5496311
https://discussions.apple.com/message/17628953
https://discussions.apple.com/message/17885393
https://discussions.apple.com/message/18521761
https://discussions.apple.com/message/18331901
https://discussions.apple.com/message/17215345
https://discussions.apple.com/message/15185260
https://discussions.apple.com/message/15585199
https://discussions.apple.com/message/19049195
https://discussions.apple.com/message/18767233
https://discussions.apple.com/message/16875193
the list could probably be continued, but I'll leave it at thisI also had the same problem shortly after upgrading. My optical DVD drive ejects any disk I put in. This started about 2 months ago.
I just got back from the Apple store, after setting up an appointment, and they told me that my life is horrible because my MacBook Pro is no longer under warranty as of 32 days ago. This is really BS.
However just like any other company that treats me with poor customer service I just take my future business elsewhere and make sure not to recommend them to any friends and family - as well as tell them about my horrid experience.
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