Printer Error - HP All-in-One Printer App

I have the HP Photosmart B210 and have been using the HP Printer Control app on my Lenovo laptop. It has worked successfully until a few weeks ago. When I read some of the reviews on the updated app - which is now HP All-in-One Printer Remote, I realized upgrading to Windows 8.1 may help. Once updated to Windows 8.1 I did start printing! However, my documents would only print half-way through and then I receive an error message and the printing stops. So, I will get one or two pages out of a 4 to 5 page document with the same Error message half-way through. No description about the error - just error - printing has to be cancelled. Suggestions? Pleeeeaaaassssseeee!

Hello Seahorse1305,
Welcome to the forums!
I am here to assist you with the printing issue you are having with your Photosmart B210. The first thing I do recommend, is running the HP Print and Scan Doctor to find and fix printing and scanning problems. If there is more of an issue that the tool cannot fix, it will let you know what the problem is.
Please let me know how this turns out for you!
Thanks,
R a i n b o w 7000I work on behalf of HP
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Can't detect or print to C8189A All-in-One-Printer on a wired LAN

Computers on my home wired LAN repeatedly but intermittently stop being able to print to the HP C8189A printer attached via wired LAN connection. I began trouble shooting last night and uninstalled all HP software to start afresh.
I cannot print to my HP C8189A all-in-one printer conected to a wired network from my desktop PC running Windows XP with SP3. I can see the printer has pulled an IP from the router by looking at the router's attached client list. I can ping the printer at its assigned LAN IP address.
My desktop pc and the C8189A printer share a common DLINK Gigabit Switch which connects wired wired LAN to the DLINK router.
I uninstalled and reinstalled all HP software but during the HP Solutions Center software reinstall it could not find the PRINTER on the lan, even when inserting the Printer's assigned IP address.
When checking the network configuration from the printer, it confirms that it is has the correct IP address, but the HP software still cannot detect it. I have pulled the power connector from the back of the power a couple times to RESET the printer. This usually corrects what is now a terribly frustrating problem accessing the printer.
Additional factoids: 1) other PCs can print to this printer, 2) SPYBOT Search & Destroy is running on my PC and popped some registry change windows during the install.
I'm running out of ideas - any suggestions please?
Message Edited by VARocketry on 01-09-2009 11:54 AM

Hmmm ... this is interesting. In review:
You can print intermittently from your XP SP3 box to the OJP L7680.
Disabling the SW firewall (Norton/Symantec, Zonealarm, McAfee, etc) on the SP3 PC doesn't help.
Other computers on your network have no problems printing to the OJP L7680.
You are running a wired (Ethernet) network.
Did I get this right? I'd like to ask a few more questions:
What are the other types of computers on your network and what firewall do they run?
The next time your XP SP3 computer has trouble printing to the OJP L7680, try to access the printer's internal web page.
What are the IP addresses of the other devices on your network? By chance, is there a duplicate address on your network?
Finally, you can try adding the print driver manually to see if we can get you printing. This is the sequence for XP:
Click "Start" button --> Printers and Faxes.
Under Printer Tasks, click "Add Printer".
Click "Next" button on the first Add Printer Wizard window.
If the option for Local or Network printer appears, select "Local printer attached to this computer" and deselect the "Automatically detect and install My Plug and play printer" option. Click "Next".
Under Select a Printer Port option, select "Create a new port" and select "Standard TCP/IP Port" and click "Next" button.
In the "Welcome to the Add Standard TCP/IP printer port wizard" make sure that the printer is turned on and configured. Click "Next" button.
Under "Add Standard TCP/IP Printer Port" enter the printer's host name (that is the hostname of printer that printed in network configuration page)
under "Additional Port Information" select "Standard". Click Next, and then click Finish.
Now, select HP from the list of manufacturers, select your printer from the list of Printer models and click 'Next' button.
The Printer name will be highlighted on the next window.
Click "Next" button.
It ask for the Printer name -- leave it as is.
Select "Yes" option for making the printer default.
Click "Next" button.
The Printer Sharing dialog box will open.
Click "Next" button.
The Print Test Page box appears.
Select "Yes" option to print a test page.
Print Test Page.
Completing the Add Printer Wizard box appears.
Click "Finish" button and wait for the files to copy
This should work to get you a print queue for your XP box.
Regards / Jim B
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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Can't setup wireless printing : HP4385 Photosmart All-In-One Printer / Linksys Router/Mac OS 10.5

I am attempting to set up my printer to operate wirelessly. I have the computer and printer connected via USB for the setup.
I have :
PRINTER : HP All In One Photosmart C4385
ROUTER : Linksys wireless B (WPA security)
COMPUTER : Macbook Mac OS 10.5.8 notebook.
I've downloaded the correct HP software.
On the printer, the wireless radio is set to "on"
PROBLEM : Using the HP Setup Assistant, I select my Wi-Fi network, and get an error message " the selected Wi-Fi network is not within reach of the device"
The printer and router are in the same room with nothing blocking them.
Print out of HP Network Configuration Page :
General Information
Network Status : Offline
Active Connection Type : None
URL : http://0.0.0.0.0
Firmware Revision : WPxxFN0723AR
Hostname : HP8766D2
Serial Number: CN7CDD51P80509
Admin Password : Not Set
802.11 Wireless
Hardware Address (Mac) : 001e0b8766d2
Status : Disconnected
mDNS
Status : Enabled
Service Name : Photosmart C4380 series [8766D2]
SLP
Status : Enabled
Any help greatly appreciated !

Print a WIreless Network Test from the front of the printer. It will self-test the printer's radio.
Can you give me the exact model number of your router? If it is a 802.11b router, it may be time for a new one. If it is, are you sure you are using WPA and not WEP?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Problem staying connected to my Wireless Network with my HPPhotosmart e-All-in-One Printer - D110a

I just bought a new HP wireless printer replacing my old HP wireless printer which the wireless part worked fine, but the printing died.
New printer HPPhotosmart e-All-in-One Printer - D110a. I have installed and re-installed the software and drivers but can't get my printer to stay connected to my laptop. I have a Linksys "WRT54GL router but have the printer set with a static IP address. When I run tests on the computer and printer everything says it is fine. But every 30 seconds or so.. my printer goes offline on my computer and is especially noticeable when I am using the HP Solution center because it will keep blinking in the windows bar. I have talked to 4 technicians but no one can figure out what the problem is. They keep saying that it is on my end, but the old printer which was also an HP (Wireless 6150) never had any problems and I have not changed anything in my routing. Is anyone else having this kind of problem and has found a successful solution? Any help would be greatly appreciated.
My computer is running Windows XP SP3
Currently my router has WEP encryption, but I tried them all just to see if that had anything to do with it. (WEP works best for me since I have some devices which can only use WEP to communicate).
Thanks.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.18.1.100 to .149. Let's use 192.168.1.200 for your printer.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I have an HP Officejet 7210 all in one printer, have loaded Printer Pro to IPad, get successful test pages in the Print Pro App but can't print emails (or anything). error message is No AirPrinter found. How can I get connected?

I have an HP OfficeJet 7210 all in one printer, have loaded Printer Pro and had a successful test while in Printer Pro. When I try to print and email I get NO AIR PRINTER message, How can I connect my printer to my IPad and print emails.

Welcome to Apple Support Communities.
If you're using the Printer Pro app, you're not going to use AirPrint services.
They are not the same thing.
Are you using the 'Open In' option to get the email into Printer Pro for printing?
http://itunes.apple.com/us/app/printer-pro/id393313223?mt=8
Once installed, Printer Pro appears in the "Open In..." list on your device. This lets you print documents from Mail, Safari, ReaddleDocs and many other applications on your iPad that supports this function.
Using "Open In..." approach you can print files from many popular online storages: Dropbox, MobileMe iDisk, GoogleDocs. It just a matter of several taps to download your file via free Dropbox, iDisk or Google Docs application and send it to printer.

HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
I have run the wirelss setup wizard and have successfully connected the printer to the router, and both the laptop and printer are on the same network and have identical SSID.
However, we can not send any prints the printer wirelessly. We have to hook it up to the USB to do so. We are also unable to access our web apps; pressing the app button on the printer control panel brings up the following:
"Connection error. The printer was unable to connect to the server. Check your internet connection and try again."
I have run through the suggested solutions under "A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint" in the customer care help centre which didn't work, although when I tried to enter the IP address under IPv4 into the browser address bar it timed out. I tried the HP Print and Scan Doctor, but it returns a result that suggests everything is fine.
I turned off the firewall and tried again with no luck.
I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
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I am employed by HP

HP all-in-one printer app

Trying to get my NEW windows 8 laptop connected to my MFP M276 color printer...
I get to
http://apps.microsoft.com/windows/en-gb/app/hp-all-in-one-printer-remote/94883cdd-504d-4e94-871c-c70...
this eventually asks me to create a Microsoft account. I don't care to have Big Brother Bill Gates be involved in my HP printer driver.
But finding no way around this, I finally try to make one. It asks for an email address, but the domain is restricted to either Hotmail or Outlook! HELLO? Are there only 2 email providers on the planet? I am stunned. Did a single human test this software?
I finally did the traditional search for a driver, not an app, and find one on the HP site.
Lesson... if you're on a laptop, and see the word "app," run as fast as you can.

Hello Seahorse1305,
Welcome to the forums!
I am here to assist you with the printing issue you are having with your Photosmart B210. The first thing I do recommend, is running the HP Print and Scan Doctor to find and fix printing and scanning problems. If there is more of an issue that the tool cannot fix, it will let you know what the problem is.
Please let me know how this turns out for you!
Thanks,
R a i n b o w 7000I work on behalf of HP
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HP All-in-One Printer Remote App For Windows Phone 8.1 Troubleshoot

Dear HP,
Device Nokia Lumia 520
OS Windows Phone 8.1
Printer HP Officejet Pro 8600 All in One Printer
I have installed HP All-in-One Printer Remote on my smartphone as well as on my PC having Microsoft Windows 8.1. The PC app is running
fine but on my smartphone, app can't find my HP Wireless printer. All Devices(PC, Smartphone, Printer) are connected to same wireless LAN Network.
Regards
Sahyog Vishwakarma
Mob.: +91-7206369455
Yamuna Nagar
Haryana

Hi,
The app for Windows phone is a BETA version. In my case (also a Nokia) it can find my printer but when sending something to printer, printer won't print. Again, it's only a BETA version.
Regards.
BH
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Unable to scan using HP All-in-One Printer Remote android app.

Hello,
I am using Hp All-In-One Printer Remote android app,Print function works fine but scanning doesn't work neither from my phone (4.4 KitKat) or my tablet (jelly bean 4.1).
scanning function works using my laptop (Windows 7)
plz help.
This question was solved.
View Solution.

Hi @EslamHassan
Welcome to the HP Support Forums. I gather that you have a question regarding the HP All-in-One Printer Remote app.
The LaserJet M127fw printer is not a supported printer for the HP AiO app. I have included the HP Printers and Supported Mobile Printing Solutions document for reference.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Re-install software for the C6280 all in one printer... get an error message "can't find file"

need to re-install the software for the c6280 all in one printer. downloaded the latest install package from the HP web site. During the install process, I get an error message .. can't find user/appdata/local/temp/7z256315/setup/.....setup/blocksysuser........
the folder 7z256315 does not exist on the HD.
I also get a message that it can't find PS_A10_02_software.msi.
Windows 7 , C6280 all in one printer. Printer is connected to the router. The desktop computer is connected via an ethernet cable, the laptop/ipad/iphone/internet radio are connected via wireless to the router.
hope you can help
thanks
charlie
This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
Type %temp% in the run or search for programs and files field
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. Type %temp% in the run or search for programs and files field
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup from Accessories\ System Tools folder under all programs
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
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Receiving a false paper jam error message for a 6310 all in one printer

I have an hp 6310 all in one printer. It is showing a false paper jam error message with no paper in the printer. I have tried all of the fixes that have been suggested on the website as well as on you tube to no avail. Nothing works, I have cleaned all of the parts that have been suggested to clean and reset the printer. I am still receiving the same paper jam message with no paper in the printer. Does anyone have any suggestions to try to fix this printer.

Do you here any clicks or other sounds when the 6310 first starts up?
I'm trying to fix false paper jam error on Sharp Fax/copier,F0-4450.
When researching the problem, found suggestion that a bad solenoid could cause that error.
After completely disassembling the copier found that wasn't the problem.
I here 2 clicks during start up that sounds like gear slipping a tooth, as if something is preventing a shaft from turning.
Back to the drawing board.
UPDATE!!! Took fuser out, turned gears with screwdriver til 81/2x11 paper went thru, lubricated ends of fuser roller with powdered graphite lube.
3 page fax came thru.

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
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Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error.

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
Please Help

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

I have a C4240 All-In-One printer and i am getting an error message Carriage Jam. i hardly use the

I have a C4240 All-in-One printer and am getting an error message on the display panel "carriage Jam". I have not given this printer any kind of abuse. I do leave it turned on but hardly ever print to it. I have replace the cartridges probably twice since i have owned it. Can you help me out as to what I should do with the printer

Can't really help with your Internet issues, but I can put you on the path to leaning more about Macs.
If you're a former Windows user, there many resources on Apple's web site to get yourself familiar with how Macs and OS X work.
Here ard a few areas to spend time with
http://www.apple.com/support/macbasics/
http://www.apple.com/support/imac/intel/
http://support.apple.com/videos/
http://www.apple.com/support/lion/
http://www.apple.com/support/osx/
For the video tutorials, in the video search box, just type in OS X. You'll get a list of OS X video tutorials to watch as you learn to use your iMac.
Start with the Anatomy of a Mac video first, Then the Finder Basics video second. After you have watched and put to use these two videos, you can watch any other OS X video you want in any order.
Here is a free eBook download of David Pogue's OS X Snow Leopard The Missing Manual here. While OS X 10.7 LIon and OS X 10.8 Mountain Lion work a bit differently than OS X 10.6 Snow Leopard, there are many things that still apply.
http://it-ebooks.info/book/337/
Good Luck!

Printer Error - HP All-in-One Printer App

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