Printer/fax problems

I have an HP Officejet 4500 Desktop.  I just removed it from my laptop and installed it again.  I'm trying to print an autographed photo from T-Mobile, yet when the picture comes up and I click print the fax box comes up and I cannot get the picture to print.  I have never set up the fax part of this printer because I have no clue what kind of plug to use so why does the fax box keep coming up?
This question was solved.
View Solution.

Hey laserbeam,
I've seen this happen before and thankfully isn't too much trouble to fix.  The fax driver installs at the same time as the standard printer driver and the PC can select the wrong one for default.
I am glad to hear that the issue is fixed for you, however!  I wish you the best in all your future printing needs.
Happy Printing,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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    IOP.DLL=1
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    CNCFR08.DAT=1
    CNFR08.ICC=1
    MC2.TXT=1
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    CNCI8300.DLL=1
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    CNCE8300.DLL=1
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    And, most important, leave feedback for Apple, making sure you classify it as a bug. You can find it under the Pages menu > Provide Pages Feedback.

  • Print & Fax prefs & any and all print commands unresponsive

    Hi all,
    Newb here. I have a 17" mbp running Leopard 10.5.2. I'm networked to a Konica Printer at work and I sent a very large job across. The job was incorrect so I canceled it. That's when the trouble started. Now I can't even open the print dialog in ANY program, nor can I open "print & fax" preferences in sys prefs.
    I've opened the activity monitor and cupsd is just devouring my cpu. I've tried to kill it and restart it in terminal, but honestly, I'm don't really know what I'm doing, nor what the core problem is. Any help is appreciated...is there any more info that you need from me to help troubleshoot?
    Thank you!

    Hi John,
    Thanks for your suggestions. Just so you know, I'm not a "console & terminal" guy. I'm willing to try any of your suggestions, but you're going to have to walk me thru...
    Opened console and there seems to be a constant stream of "cupsd" errors. Every 10sec actually.
    Here's the system log entry:
    "Dec 28 09:10:46 MacPro com.apple.launchd[1] (org.cups.cupsd[86732]): Job appears to have crashed: Segmentation fault
    Dec 28 09:10:46 MacPro com.apple.launchd[1] (org.cups.cupsd): Throttling respawn: Will start in 10 seconds
    Dec 28 09:10:46 MacPro com.apple.ReportCrash.Root[86731]: 2010-12-28 09:10:46.278 ReportCrash[86731:2f03] Saved crash report for cupsd[86732] version ??? (???) to /Library/Logs/DiagnosticReports/cupsd2010-12-28-091046localhost.crash"
    If you'd like to see the entire Diagnostic report, let me know.
    What would you suggest now?

  • Toshiba E-Studio 250 FAX PROBLEMS

    Hi!
    I don't know if this is the place to poste my problem......
    I have a Toshiba E-Studio 250, and i have a fax problem.
    I have a fax / tel connection from (RDS&RCS - my local provider)
    Now, my problem:
    When i'am reciving a FAX - my "PHONE LED" is flashing for several seconds and nothing happens.
    When i'am sending a FAX same old story, the "PHONE LED" is flashing and nothing happens.
    If i push the "MONITOR" button, i hearing the fax tone.
    My Toshiba has a "LINE" jack so i split the cable in two - 1 cable goes to the phone and the other in the Toshiba.
    Hope you understand my english, is not that good. Thank You an Please HELP! (I'am desperate)

    Hi
    This is a forum about notebooks issues and options & accessories issues.
    So dont think if someone would be able to help you here but I found a user manual for the E-Studio 250
    http://www.toshiba-sa.net/download_operator_manuals/e160_200_250/e-STUDIO_160_200_250_Operators_Manual.pdf
    Here you can find the Toshiba Support page for Print, Copy, Fax, Scan, and eMail devices
    https://electronicimaging.toshiba-europe.com/

  • Can't open print & fax preferences, can't print

    I know I've read about this problem before, but I can't seem to find the thread. I'm a total novice when it comes to terminal, but I don't even know where to start. Whenever I try to print, or even open print & fax, I just get the spinning wheel. I'm using Leopard on a 17" MBP, and I'm set up on a network with several printers (I can't even open the individual printers...everything related to printers or printing just freezes!!)
    Any help is much appreciated!

    I think I have bigger problems here...
    I think you may be right.
    Have you installed anything recently?
    Open up Console.app and see if there are any messages that repeat regarding the crashes.
    How much free space do you have on the disk?
    You can get into the CUPS web config through http://localhost:631
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    EDIT: From About the Reset Printing System feature:
    What does Reset Printing System do?
    Deletes all printer queues and jobs.
    Resets all printer settings to their default by deleting configuration files.
    Performs a permissions check on the /tmp directory.
    1) Can do that from CUPS interface
    2) Noted above
    3) They should be rwxr-xr-x root:admin
    Message was edited by: Barney-15E

  • Add (+) printer in Sys Prefs Print & Fax makes Print Setup Utility crash!

    Something is wrong with System Preferences Print & Fax pane, or something else... From there, I can't add any new printers. When you click + below the list, it's supposed to launch printer setup utility? But it does nothing what so ever.. or that's what I thought until I looked in Console to see what's going on (if anything), and the console reports that the printer setup utility crashed. It launches fine directly from Utilities. What gives?
    Here is the crashlog report, if anyone can make sense of it:
    Host Name: SunFlowerG4
    Date/Time: 2008-09-12 20:05:39.525 -0700
    OS Version: 10.4.11 (Build 8S165)
    Report Version: 4
    Command: Printer Setup Utility
    Path: /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
    Parent: WindowServer [88]
    Version: 5.5 (227)
    PID: 2883
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000000
    Thread 0 Crashed:
    0 libSystem.B.dylib 0x9012c6f0 mallocinitialize + 56
    1 libSystem.B.dylib 0x900033b8 malloc + 48
    2 com.apple.Foundation 0x92bcff74 _NSAPDataCreate + 32
    3 com.apple.Foundation 0x92bd00f0 NSPushAutoreleasePool + 40
    4 com.apple.AppKit 0x9387e2d0 NSApplicationMain + 60
    5 com.apple.print.PrintCenter 0x00002690 0x1000 + 5776
    Thread 0 crashed with PPC Thread State 64:
    srr0: 0x000000009012c6f0 srr1: 0x000000000200d030 vrsave: 0x0000000000000000
    cr: 0x44000222 xer: 0x0000000000000000 lr: 0x000000009012c6ec ctr: 0x00000000900017a0
    r0: 0x000000009012c6ec r1: 0x00000000bffffa80 r2: 0x00000000a0001fac r3: 0x0000000000000000
    r4: 0x0000000000000000 r5: 0x0000000092f45018 r6: 0x0000000000000001 r7: 0x0000000000000001
    r8: 0x0000000000000002 r9: 0x0000000000000000 r10: 0x00000000900014f0 r11: 0x00000000a00061ec
    r12: 0x00000000900017a0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
    r16: 0x0000000000000000 r17: 0x0000000000000000 r18: 0x0000000000000000 r19: 0x0000000000000000
    r20: 0x0000000000000000 r21: 0x0000000000000000 r22: 0x0000000000000000 r23: 0x0000000000000094
    r24: 0x000000009fffc6c0 r25: 0x0000000000000000 r26: 0x00000000bffffcac r27: 0x00000000a37ce2a0
    r28: 0x00000000a0003390 r29: 0x00000000a000c6c0 r30: 0x0000000000000000 r31: 0x000000009012c6c0
    Binary Images Description:
    0x1000 - 0x5fff com.apple.print.PrintCenter 5.5 (227) /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
    0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.79 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aea000 - 0x90b5cfff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
    0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.18 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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    0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
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    0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
    0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91434000 - 0x9143ffff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x914fc000 - 0x914fcfff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x914fe000 - 0x91536fff com.apple.AE 1.5 (297) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x91551000 - 0x91623fff com.apple.ColorSync 4.4.10 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x9174e000 - 0x91805fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x91904000 - 0x91929fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x9193c000 - 0x9197efff com.apple.LaunchServices 183 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x9199a000 - 0x919aefff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x919bc000 - 0x91a02fff com.apple.ImageIO.framework 1.5.7 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x91a19000 - 0x91ae0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91b2e000 - 0x91b43fff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91b48000 - 0x91b66fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91b6c000 - 0x91c23fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91c72000 - 0x91c76fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91c78000 - 0x91ce2fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91ce7000 - 0x91d24fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91d2b000 - 0x91d45fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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    0x91d4f000 - 0x91e3dfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x91e5c000 - 0x91e5cfff com.apple.Accelerate 1.2.2 (Accelerate 1.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91e5e000 - 0x91f43fff com.apple.vImage 2.4 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91f4b000 - 0x91f6afff com.apple.Accelerate.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x91fd6000 - 0x92044fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x9204f000 - 0x920e4fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x920fe000 - 0x92686fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x926b9000 - 0x929e4fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x92a14000 - 0x92b02fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92b05000 - 0x92b8dfff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x92bce000 - 0x92df9fff com.apple.Foundation 6.4.10 (567.37) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92f26000 - 0x92f44fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92f4f000 - 0x92fa9fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92fc7000 - 0x92fc7fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92fc9000 - 0x92fddfff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92ff5000 - 0x93005fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x93011000 - 0x93026fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x93038000 - 0x930bffff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x930d3000 - 0x930defff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x930e8000 - 0x93116fff com.apple.openscripting 1.2.7 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93130000 - 0x9313ffff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x9314b000 - 0x931b1fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x931e2000 - 0x93231fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x9325f000 - 0x9327cfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x9328e000 - 0x9329bfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x932a4000 - 0x935b2fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x93702000 - 0x9370efff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x93787000 - 0x93787fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x93789000 - 0x93dbcfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
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    0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    Well I figured out how to run Printer Setup Repair to try that route. So far these results:
    PERMISSIONS REPAIR:
    Sunday, September 21, 2008 7:36:10 PM
    Starting permission verification and repair, omitting localized files...
    The file /System/Library/LaunchDaemons/printer.plist is missing!
    The directory /usr/include is missing!
    The directory /usr/include/cups is missing!
    The file /usr/include/cups/cups.h is missing!
    The file /usr/include/cups/http.h is missing!
    The file /usr/include/cups/image.h is missing!
    The file /usr/include/cups/ipp.h is missing!
    The file /usr/include/cups/language.h is missing!
    The file /usr/include/cups/md5.h is missing!
    The file /usr/include/cups/ppd.h is missing!
    The file /usr/include/cups/raster.h is missing!
    Recreating symbolic links...
    Done.
    Verification complete.
    912 files examined. No problems were found.
    11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
    All the other tabs on Printer Setup Repair were uneventful except the verify permissions on tmp items:
    Sunday, September 21, 2008 7:48:36 PM
    Begin deleting contents of the /private/tmp/501/TemporaryItems directory...
    Unable to complete the process.
    Error type 1: Unable to delete temporary files because the /private/tmp/501/TemporaryItems directory is missing or empty.
    -----------------------------

  • OSX and wireless (third party) print server problems - 'host is busy' again

    The setup:
    MBP running OSX 10.5.2
    Zyxel NSA-220 (with latest firmware) hardwired to a Lynksys wireless router (running Tomato firmware)
    Canon PIXMA iP4500 with CUPS+Gutenprint v5.1.7 drivers
    I'm trying to set up the NSA as a print server. I can ping the NSA, it shows up fine in finder and I can access the shares on the discs - all wirelessly.
    However the Canon setup program can't locate the printer when it tries to align the print heads, so I tried using Print & Fax to set up IP printing, with LPD as protocol and the IP address of the NSA, selecting CUPS drivers rather than the Canon ones.
    The issue comes when I try to print and get locked in a 'Network host x.x.x.x is busy' cycle that never ends. I switched from M$ about 12 months and think I'm reasonably computer literate but feel like a mac newbie when problems like this hit. Grateful for any advice.

    I helped another postee with a SimpleShare NAS. Reading the user documentation for the device, it showed the Windows connections using smb, ie you simply browse to the device via Network Neighborhood, double-click then select the printer name.
    To use smb on the Mac, you select Windows Printing when you add the printer, then browse to the workgroup, then the Zyxel computer name and then the printer share name. Note that if the printer share name has spaces and too many characters, it can cause problems so keep the name short, such as iP4500, and don't have any spaces.
    With regards to the current use of LPD as the protocol, this will be the cause of the network busy error as the device probably doesn't support UNIX print services (which btw is what you need to enable on Windows Server if you were to connect the same way).
    One final note. The recent Security Update 2008-002 stopped some users from connecting to their current Windows share. One workaround has been to add the user account information into the queue name. This can be done by modifying the view for the Print & Fax Add Printer dialog box, so that the Advanced Printing option appears. Control-click on the icon bar in the Add Printer dialog box and then select Customize then Advanced. Within this selection will be the option to use Windows Printing via SAMBA. This lets you add the printer with all the necessary info, such as the example following.
    smb://NSAusername:password@NSA_IPAddress/iP4500
    Once you have entered the queue name, you can then browse to the Canon Gutenprint v5.1.7 iP4500 driver.
    HTH
    PaHu

  • New HP printer drivers problem with C4280

    Hello, I have a HP C4280 all in one printer which all worked fine with the CD drivers which came with the printer. Yesterday the Apple software update showed new HP drivers. After installing the new drivers a HP Setup assistant box come up and it is apparently looking for a printer to setup and it could not find one. The printer does work however but now I lost the feature of being able to scan something by pressing the scan button on the printer and that automatically launching the client HP program on the screen etc. I see a USB error on the printer.
    I tried rebooting and the same HP setup assistant utility showed up again but could not find my printer.
    So I tried to un install the HP drivers using their program to do so from the HP utility folder. It did uninstall everything but the HP setup assistance program still come up. I tried installing my old drivers from the CD and it now has the same problem .
    I believe this HP setup program did not get un installed.
    I would like to just get back to where I was working with the old drivers if I can find out out to remove everything related to this new HP driver install. I would then re install from my CD.
    13" new MB, 2 gig memory running OS 10.5.6.
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    Just in case someone else is having this problem here is what I did which seems to have solved the problem.
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    Hi
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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