Printer getting offline

Printer getting offline. They are able to use Printer once they are connected to Local LAN(printers there are added locally using IP), they are using VPN Cisco Any connect. Whenever users wants to take
printouts they have to disconnect from VPN then only they can fire the prints.
user are facing this issue while disconnecting from VPN the local printer also gets offline, user has to reboot the machine to take a print every time.

Hi svigneshh,
The main issue is that disconnecting the printer from VPN will affect the other printers ,right ?
First of all ,I would suggest you to check the status of the printer spooler service (Serivce.msc) after disconnecting the printer from the VPN .
We also can try the following fixit tool to have a automatical diagnostic.
Diagnose and fix printer and printing problems automatically
https://support.microsoft.com/en-us/mats/printing_problems/en-us
According to the symptom ,we can try to configure the following group policies to isolate the printer to have a check .
Computer Configuration\Administrative Templates\Printers\Execute Print Drivers in Isolated Processes ,Override Print Driver Execution Compatibility Setting Reported by Print Driver
Here is a link for reference of the two policies.
Windows 7 / Windows Server 2008 R2: Print Driver Isolation
http://blogs.technet.com/b/askperf/archive/2009/10/08/windows-7-windows-server-2008-r2-print-driver-isolation.aspx
To troubleshoot this issue futher ,we could try to work without the VPN to verify whether it is related to the VPN .
Best regards
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Macbook pro is not working with Canon pixma iP1500, but has previously. The printer works with an old PC without trouble. "printer is offline" message when this printer is plugged into macbook. Any clues to get it to work?

Macbook pro is not working with Canon pixma iP1500 but has previously. Printer works with an old PC but macbook shows "printer is offline". Any clues?

Hello Betty7,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with getting the printer reinstalled.
I suggest that we start off by running the HP Print and Scan Doctor. If the Doctor fails, please let me know where it fails as well as any error codes it may generate.
Thank you for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

My Mac tells me my printer is "offline." How can I get it back online?

I have my HP deskjet printer on my home network via Airport Express. My main router is an Airport extreme. I attempted to print from my Macbook but got a message that my printer was "offline." I could print from my iMac. I attempted to fix the problem with my Macbook by following advice I got here in discussions by deleting the printer with the intention of re-adding it. Could not figure out how to re-add it. Later, when attempting to print again from my iMac, I get the offline message again. Help is appreciated!

Give yourself a star, I found the web page that says your printer is no longer supported by HP. BUT it is supported under Gutenprint, I found it on their list. I would install their driver and see if that corrects your problem. Here's their page
http://gimp-print.sourceforge.net/index.php
I don't know how old your printer is but I suppose we can't expect HP to support them forever huh? If you still have problems maybe we can figure a way to get old drivers that work and install them.

Wireless printer is offline and I can't get it back online

I have a HP Envy 700-414 Desktop PC operating with Windows 8.1 (64-bit) system that was connected wirelessly to a HP Officejet Pro 8600 Plus printer. It worked fine for the first couple of days. Now it says that my printer is offline. I've tried several troubleshooting tips, but none have worked. How can I get my printer ONLINE again?? Please help! Getting frustrated!!

Hello,
Thanks for the post. I might recommend checking this document below to address the offline messages. We may just have some stubborn print jobs in queue that have not printed that need to be cleared. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en&product=4231205&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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Printer is offline all the time! Help!

My wireless HP LaserJet Pro 200 color MFP M276nw goes offline all of the time. We have printed the wireless configuration pages that state that there is not a problem and that the printer is connected with a good signal. We can print off our phones wirelessly (anywhere in our house), but the printer does not seem to communicate with our Dell Inspiron (crappy Windows 8).

Hi @fcu ,
I see that printer keeps going offline on the computer, but you can still print using your phones wirelessly.
I can help you with this.
Most likely the router reassigned the printer a new IPv4 address and the computer isn't recognizing it.
Print a configuration page to get the printer's IPv4 address.
Printing a Configuration Report.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Check the port showing on the computer, to make sure it matches the printer's IPv4 address.
Go to the start up screen, (tiles menu) type in "Devices and Printers", select settings, click on Devices and Printers.
Right click on the printer and left click printer properties, select the ports tab.
Click on configure port to view the IPv4 address.
If the IPv4 address doesn't match the printer's IPv4, then create a new port with the new IPv4 address.
Close the configure port window.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IPv4 address for the printer.
Make sure the printer is online.
Test the printer.
If the problem persists, follow the steps in this document for the printer being offline.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
I would also setup a Static IP address, to the router will assign the same IP address.
Printer Does Not Maintain a Wireless Connection.
Disregard the title. Go to Solution three: Assign the printer a static IP address.
Let me know the outcome.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Thunderbird won't print, even though Firefox will. Job queued, but seems to think printer is offline?

Thunderbird won't print, even though Firefox will. Print preview works fine. Job queued, but seems to think printer is offline? Port is not listed when look at print job. (USB connection) Wasn't getting an error message... job just never printed or leaves the queue. Restarting job does not help.
Setting details below.
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print.printer_Brother_MFC-9970CDW_Printer.print_orientation: 0
print.printer_Brother_MFC-9970CDW_Printer.print_page_delay: 50
print.printer_Brother_MFC-9970CDW_Printer.print_paper_data: 1
print.printer_Brother_MFC-9970CDW_Printer.print_paper_height: 11.00
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Graphics
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JavaScript
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Library Versions
Expected minimum version
Version in use

gabri21 wrote: I have a very similar problem with my PSC1510 but only the colour cartridge light is blinking. I am also unable to find any useful information to set up printing in back up mode. Can anyone assist in resolving this problem for us?
With only one cartridge light blinking I would suspect the cartridge, they do rarely fail (much more often for reman cartridges, see here). Clean the cartridge contascts as shown here. If that fails and the cartridge is an original HP then check the warranty date as shown here. If the cartridge is in warranty return it to your dealer for a warranty replacement.
The printer will automatically switch to backup mode if the black (or color in some printers) cartridge is removed. I do not know if this works with the PSC 1510, some all-in-on devices insist on having both cartridges present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

How to Determine If Printer is Offline from Terminal?

My printer is connected via USB, but the device it powered off. In System Preferences -> Printers & Scanners, the printer has a red dot with "Offline" as its status.
How can I obtain a printer's "online/offline" status from Terminal?
lpstat -s reports:
system default destination: Canon_iP4200_2
device for Canon_iP4200_2: usb://Canon/iP4200?serial=306DD0
lpstat -p reports:
printer Canon_iP4200_2 is idle. enabled since Thu Nov 7 09:36:45 2013
So the printer is idle, but it is also "offline". How do I see the "offline" part in Terminal?

Hi Larry
You can use this command to list the status in terminal
lpstat -p
You will get a list of all the printers and for an offline one like this it will be on the next line from the current job status
printer Samsung_ML_1510_700 now printing Samsung_ML_1510_700-131. enabled since Wed 18 Dec 15:41:11 2013
The printer is offline.
For normal ones you get this
printer Peninsula_Port_2_Datamax is idle.
And for disabled ones this
printer I4208 disabled since Thu 27 Jun 16:56:31 2013
Regards
Guy
www.peninsula-group.com

Using JetDirect 175x with LJ 3200 and getting offline after a short time

I have a HP LJ 3200 connecting to my home network via a JetDirect 175x print server, using a D-Link router. All was good until I updated the firmware on the D-Link router. This changed the network IP scheme from 192.168.15.x to 192.168.0.x. I decided to change all devices to 0.x. I get a connection to the print server and am able to print but it seems to timeout, the printer shows offline on my laptop, after a while of inactivity. I am unable to ping the device after that. I unplug the network cable and plug it back in and it re-connects. Is that a setting I need to make to keep the connection open? Thanks. ..

Thats the problem with the third party apps. You have no luck until they update it to work properly.

On windows8 how do I switch a photosmart 6520 printer between offline and online

on windows8 how do I switch a photosmart 6520 printer between offline and online

Hi 1jsl
I'd like to help you get the printer communicating with the computer. Please follow the instructions in the following document. This document addresses 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print as well as,
Printer won't print
Print jobs are stuck in the print queue (A log of print jobs waiting to print)
No response from the printer
Thanks for joining the HP Forums, I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Canon Pixma MX 450 printer showing offline with OS X 10.7.5

Any input would be greatly appreciated. I joke with Canon's IT department that I keep them employed! I was calling them at least twice a week for a few weeks to try to fix the problem, but was unable to find a resolution. I returned a less expensive Canon printer today, in a desperate attempt to get my wireless connection to work! I just installed a Canon Pixma MX450 wireless print, copy, scan, fax with my OS X 10.7.5. Everything seemed to be going great. The setup was fine when communicating between the router and printer; none of those connections failed. However, once I installed the software from Canon and tried to setup the wireless connection from the computer to the printer, the printer could not be detected wirelessly-I had to pull out the 'ol USB. With the USB, the printer was detected. The test print page printed, which game me a false hope! I tried a dummy page from Pages and Word both, but nothing prints. The printer error indicates the printer is offline and not connected. This is the same problem I had with the less expensive Canon. Help! I want to be able to use the wireless function that I paid for to print. Thanks

When you connected the MX450 to the Mac via USB cable, it would have created a printer in Print & Scan for this USB connected printer. If you then disconnect the MX450 USB cable from the Mac but then attempt to print to the MX450 using the printer that was created for the USB connection, this will result in the "Printer Offline" message.
So, are you trying to print with the MX450 printer that was created for the USB connection?
If you are not using the USB printer and definitely using the printer that you created when the MX450 was connected to your wireless access point (wireless router), then try removing this printer from Print & Scan and creating the printer again.
If you cannot find the printer when you try to add it again then check the wireless network settings via the control panel on the front of the printer. It will confirm what wireless network it is connected to and what IP address it has acquired.

CP1525NW connected to wireless network. Running W7 64 bit. Printer shows offline constantly.

I have a desktop and laptop configured with W7 64 bit. On laptop printer works fine, on desktop printer shows offline constantly and the only way to get it running again is by uninstalling the software and reinstalling. I have gone online and downloaded the drivers for 64 bit but I keep getting messages indicating the HP (xxxxx) program 32 bit has stopped working. Not getting this on laptop. They are connected to the same wireless network. Help? - Thanks

Let's try to get the printer back to 192.168.0.103.
Browse to the printer's web page again.
Select Networking, then Wireless.
Select IPv4 Configuration.
Select Manual IP Address
Enter 192.168.0.103 for the Manual IP Address
Enter 255.255.255.0 for the Subnet Mask
Enter 192.168.0.1 for the Gateway
Press Apply.
Now turn off your computer and printer.
Turn on the printer and wait a minute. Print the network configuration page and verify that the IP address show is 192.168.0.103
Turn on the computer. Verify that you can browse to the printer's web page and that you can surf the internet.
Try printing
BTW -- what model wireless-router do you have?
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP Officejet 6500 Wireless My printer is offline

My printer is offline and I can not get it online

What router? What operating system? Have you restarted the router?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

MX452, appears to be connected but cannot print, error message "the printer is offline"

Hi everybody, I recently moved and lost the USB cord that I used for the computer to be hooked up to this printer. I followed all of the directions on how to set up the wireless printer without the cord. I got the message at the end that said I was connected, but I still cannot print! I keep getting a message that says "the printer is offline." PLEASE HELP!
Thank youDani =)

Hi DaniWok!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.
Any other details you'd like to give will only help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!

Computer says printer is offline

Until today I have not had any problems printing from my laptop. Today, however, I am getting a message that my printer is offline. The light next to the power button is solid blue. I am not sure why my printer is suddenly offline.Thank you.

You can try troubleshooting steps given in below link to resolve your printer offline issue:
http://support.hp.com/in-en/document/c02241610

ENVY 5530 printer showing offline on ipad

Just bought the ENVY 5530. Set up on home computer is fine, but not able to print from iPad. Keep getting error message stating printer is not online.
I've checked printer status on HP Connected and it shows online. Wifi connection indicator (blue light) on printer control panel is lit and not blinking. How is it possible that the iPad can locate the printer, but still come back with a message that the printer is offline? How else could the iPad locate the printer - makes absolutely no sense.
Any guidance is greatly appreciated. Please do not send me the following lnk as I found it to be useless.

Hi There,
You should be able to print using the iPad's in built printing app, AirPrint.
On IOS7 when selecting your image to print, try following the steps below:
If you're still not able to print using AirPrint, then I'd suggest powering down the printer and plugging it out for 30 secs before powering up again. If you still can't print, I would then restart your iPad and try to print again.
When you click the options Icon you should then be able to select the print Icon below: (You might need to scroll right after you hit options button to see the print icon)
You should then be in a position to select your printer. If the wi-fi function is on, then it should be visible.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Printer getting offline

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