Printer glass residue

HP Photosmart C4480 All-in-One
How can I clean out residue under the sealed glass panel on my all-in-one printer scanner? The only access seems to require a small Alan wrench in the shape of a star. Is it possible to get the needed tool?
The printer works fine but leaves a vertical line on every page from the speck trapped under the glass. This printer is no longer available from HP, so replacing it is not an option.. All of the new ones are black or silver - no more in white to match my decor. Since it's out of warranty, HP support would cost more than a new printer.
How can I simply get the necessary tool to remedy the problem? If the product is not sealed enough to prevent such a problem, the tool should be included or available.
Please help!

The tool you describe is likely a TORX driver, which is common. The security version have an additional nub in the center. I do not know what size you need, T-10 is a common size. You can probably find a set of TORX bits for a few dollars.
I have a Photosmart Premium c309a here that is white if it matters....
Bob Headrick, HP Expert
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Printer glass residue

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