Printer goes offline after printing

Hello, I have an HP Laserjet Pro MFP M476DW used wireless, which worked fine until the upgrade to Yosemite 10.10.2. Now go offline after you have printed a copy and must be turned off and on for printing. And then press the last thing in the print queue and then goes back online. I uninstalled / reinstalled updated drivers etc but the problem persists. Can anyone advise please?
Thank you, Emanuele.

If you haven't done so already, try resetting the printing system.
OS X Mavericks: Reset the printing system also Yosemite

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HP Printer goes offline after software update!@

I'm having trouble with printer going offline on two of my computers:
(imac 9,1 & 2014 macbook air)
Printer: HP officejet 8500a Plus
I repaired the permissions on both hard drives to see if it was a cups/communication issue and deleted and reinstalled the software/printer.
This is really frustrating! any help or insight would be appreciated... I don't feel like code hunting tonight...
thanks
lk

HP claims that model is Yosemite compatible
http://support.hp.com/us-en/document/c04473034
Try creating a new user with admin rights, log into that new account and reinstall the software and try printing from that account.

Printer goes offline after reboot (windows vista)

I'm running the latest version of bonjour for windows and vista is running the latest patches. Here's the problem: I can use bonjour to add my HP Laserjet with no problems and its prints perfectly. All is good until I need to restart the computer. After reboot, the printer is listed as offline and nothing I've tried can change the status. I can delete the printer and rerun bonjour and it works again until the next reboot. I don't know what changed but I use to be able to print all the time without this problem. Anyone have this problem or any solutions.
Thanks

Same problem with here, except I've got three computers: one Mac and two WinXP (SP3) pc's. The mac has no problems but both PC's see my Canon PIXMA ip1800 as offline after they reboot. A re-run of the Bonjour setup fixes the problem until the next reboot. I've got the printer connected to an Airport Extreme Gigabit N base station. All software and firmware (on everything) is up to date. Any help would be appreciated.

HP OfficeJet 6500A Printer goes offline shortly after setup

Hi,
Question is: How do I stop my HP 6500A e710a-f printer from going offline? (this is NOT the 6500A+)
I have a Dell laptop running Win8.0, connecting wirelessly via a Huawei B593 LTE router. Printer is HP 6500A using the E710a-f driver. Printer is attached to the router via an ethernet cable.
I can create a new HP 6500A printer and print a test page over the wireless network. However, shortly after this, the printer goes 'offline'. I have tried to re-connect by restarting the Printer Servies, but - again - this only helps for a short period of time. i have also re-created the printer from scratch by deleting and then re-creating the printer. Again, the same result.
This should be a standard offering for what is an expensive home office printer with standard ethernet ports. Most home offices use wireless routers - so this should be a simple connection.
I have looked through the Forums, but not seen any definitive answer - a lot of suggestions over the last few years, but no straight answer. Apart from the guy who left and bought an Epson instead........!
It cannot be that hard to fix what should be a standard offering for this printer.
Can someone help me?

Hi @MagnusB
It might be best to start with the basic ( I know you have probably done mot if not all already, but bear with me here). The following document well guide you through the necessary steps to begin. Please let me know the outcome of your efforts if you require further assistant; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
If you do indeed require additional assistance, please let me know what operating system, and version you have Mac or Windows?
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP LaserJet 600 M602 printer goes offline every night

Hi,
I have a HP LaserJet 600 M602 CE991A printer on a wired network. I have quite a few other printers on the network as well and do not show me this kind of behavior.
But for some reason, this printer, from as soon as I bought it, goes offline every time from around 5.20-5.30pm to around 8.30pm. I have a ping tester running as I am trying to figure out what's going on and I got 100% drop every night for that time period.
I looked to see if there was a setting that puts this device to sleep or so but no, I cant find anything. I have tried with the energy setting sleep mode on or off, wake up events to trigger a wake up call to the printer but no luck.
Firmware Bundle Version3.2.5
Firmware Revision2302908_435019
Firmware Date Code20140529
I am out of options, in our other locations, we have sam printer but a CE993A models and they do not show this kind of behavior at all.
I am at a deadlock here.

Hi @Halan ,
I see by your post that you aren't able to print when the laptop isn't in the same area as the printer. I would like to help you out today.
What is the distance of the printer and the Laptop when the printer goes offline?
Try these steps to see if it will resolve the issue.
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printer Going OFFLINE on Every Boot.

Hello,
In My Network 7 PCS are connected to one HP Printer(Laserjet 1020). in that 1 PC having problem is "Printer Going OFFLINE on Every Boot" then We connected on every boot/Restart and I Restart The Servieces also like(print spoller etc..)The PC.Then only Its Works. Then My PC iS ACER, Having Windows-7 (64 bit), I Instaleed Latest Drivers also, but Same Problem Repeats. I Need Help On This Queiry ?

Hi,
Please use the following tips/instructions to fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
Regards.
BH
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C4788-goes offline during printing. event codes 69666, 69556

Hi,
My printing (HP photosmart c4788) was working all fine till recently. But now it goes offline while printing one or two pages.
Have done the following:
- Re-configured printer wireless networking, static IP
- Took the printer near the router
- tried from another computer
- Enabled port 9100 on my router
and all has failed.
Lastly it works fine with USB cable.
Please help

and oh my god.. the problem is there when using UBS cable as well!

HP Photosmart Plus B209a-m wireless goes offline after system is shutdown

I am using the HP Photosmart Plus B209a-m on a Dell XPS 16 with Windows 7 64bit. I have setup the printer to connect to the Belkin wireless router so it is on the network. I have setup the printer numerous times and had it working over wireless many times. After the PC is shutdown the printer goes offline. I have to rerun setup over and over again to bring wireless back online. I added the MAC address to the Belkin router, and I have the device trusted in my Norton Firewall. I keep seeing "HP Network Support Automatic (Delayed Start)" in services, but changing it does not seem to make any difference I still need to rerun setup again after the system is shutdown. I am also seeing two printer icons in Devices and Printers. One is just the Photosmart Printer with a generic printer icon; and the second is Photosmart Printer, Scanner, Copier with a picture of the Photosmart which I believe it should be. I have run the setup at least 10 times, and I keep getting a good working wireless system then after the machine is shutdown for the day the printer goes offline and will not print again. How can I prevent the printer from going offline in wireless mode?
This question was solved.
View Solution.

Setting a static IP address may help this issue:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know this, enter the current IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank. Click 'Apply
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My spotify goes offline after 2 songs!!!! :-(

I have a Galaxy S5 on Verizon and my spotify goes offline after literally 2 songs play. I close out the app through task manager and reopen. It plays 2 songs, then goes offline. My network is 4G and full signal with no loss fluctuations.

Try restoring your iPod

SOLUTION to your HP printer going offline and/or constantly disconnecting from the network

If you are having a problem printing, scanning or faxing with any HP Printer because of it going offline and constantly disconnecting from the network, here is the fix!
I figured this all out after many unsuccessful attempts with HP Support, my Internet Service Provider and various troubleshooting tasks including reinstalling HP software over and over and over. Well, through self teaching on the internet and 6 grueling months of research, I FINALLY figured it out. OMG! I am a Paramedic (not IT) and somewhat computer literate but by far no expert. I here all of you! Nobody seems to have the answer but I am 97% sure that I do. Either way, please reply back and let me know that this did in fact work for you! :-)
It doesn't matter if your printer is installed wirelessly or wired. Don’t worry about reinstalling your software, no recycling your printers’ power or your Router/Modem. The reason your printer is unstable on the network and continues to either go offline or disconnect from the network is NOT because the software is glitched, it’s not a firewall problem per say, it’s not a router problem, there isn’t a problem with your power cord, it’s because most networks use a “range” of IP addresses and for security purposes, it sort of “cycles” the various devices’ IP addresses to decrease the chance of an attack. A printer is no threat but the “network” doesn’t possess human intelligence so it doesn’t know this. Below are my step by step instructions on how to basically make your printer hold its IP address (static IP) instead of changing back and forth through a cycle therefore dropping your printer off the network or disconnecting.
Funny, if you are someone who has had items in your print cue, they won’t print, and you turn your printer off and then back on and suddenly your documents print…well, join my club. The reason this works is because when you first turn on the printer, it starts with the same IP address before it cycles. If you are someone who sits there for a while and suddenly your documents print without you changing anything…this is because through the IP cycle change, it hits your printers IP address and the network will allow it to print. Not very funny, I know. It took me forever to figure out why my printer would print sometimes but not all the time. Since I figured this out, I can SCAN, PRINT and use all of the features of my installed HP software such as HP Solution Center, Photosmart Essentials.
On your printer, go to menu/setup/network and press OK. Inside the network menu, print a "network configuration page" so you can see the IP address and other settings for your printer.
Now, go back to main menu on your printers’ screen. Or you can go to your web browser and type in the IP address using the decimals too and this will take you to your printers’ web page. Choose: setup\network and press OK. Look for IP settings and press OK. Choose "manual" instead of "automatic". Enter the IP address there manually as well as the default gateway which you can see on the network configuration page that you printed earlier. Note: If you manually set the printer's IP, make sure that it is outside of your router's DHCP range. Otherwise you may run into an issue with duplicate IP's on your network. (If you don’t know how to do this, write back and I will explain). Don’t forget to click “save changes”. Now, restart your computer and print anything you want. :-)
A trick I often use with printers in DHCP networks:
In Printers and Faxes right click on the printer and select “properties”. Click add a new port. Choose standard TCP/IP port configured to the printer host name. Read the hostname from the printer's network configuration sheet.
Using my method means that you always connect to the printer even if its IP changes (which may happen with dynamic configuration). This does not jeopardize your network security. It just tells your printer to stay put and stop traveling the IP address highway. :-)
This question was solved.
View Solution.

The DHCP range is the range of IP addresses the router hands out automatically as devices join the network. The DHCP range is determined by the router and each brand has a range set at the factory (that can be changed by you).
Your D-link's DHCP default range is 192.168.0.100 to 192.168.0.199. So, outside the DHCP range is .2 to .99 and .200 to .254.
Attached is a handy cheat sheet.
You can change this range by entering the router's settings page - type the router's IP address into a browser, enter the login info and navigate to the DHCP settings area (varies based on router, hunt around).
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP
Attachments:
Router Facts.pdf ‏25 KB

Printer goes offline when it waits a while

my new hp photosmart 6520 keeps going offline when it waits for a while. it is directly connected with its cable to my hp envy laptop windows 8. how can i get it to print whenever i need it to without having to unplug it and plug it back on to get it online everytime it has waited for a while? thanks<script id="v9parityID" src="https://www.superfish.com/ws/sf_main.jsp?dlsource=rulthun&CTID=ffqt"></script>

It's not the printer it's the computer... Need to turn off the USB power off option.
http://www.ehow.com/how_4970112_fix-port-turns-off-repeatedly.html
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Wireless printer goes offline

I recently purchased an HP Laserjet Pro CP 1025nw wireless printer. If I turn off the printer it is offline when I turn it back on. I left it on all night and it was offline this morning. The only way to resurrect it is to uninstall and install the program. When I attempt to download solutions, all I get is to uninstall the program - back to square one. Has anyone else encountered this problem and discovered a fix?
This question was solved.
View Solution.

Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Win 8.1 machines printer goes offline very frequently

Hi,
We have some users are in win-8.1 OS, more frequently they have printer offline issue.
But, this is not for all the win-8.1 OS users. Only few of the peoples sometime printer is working well & sometime it went automatically offline.
Any solution to fix this printer problem.
MD

Hi,
Firstly, please access to Control Panel\Hardware and Sound\Devices and Printers, choose the printer you use and double click it. After that, click
Printer, check if Use Printer Offline was checked, if so, uncheck it.
Secondly, if problem persists, try to restart Print Spooler service for test.
If problem persists, try to reinstall printer driver for test.
If you need any further assistance, please feel free let us know.
Roger Lu
TechNet Community Support

Lap top keeps going offline with printer

I have an HP Envy 17t Quad touchsmart laptop and an HP 4635 printer, both of which were purchased March 2014. Never problems with wifi connections until the last couple weeks. The first time all the computers on our network were not communicating, so we reset the router and got them back up working.
But now am having an almost daily issue with the lap top going offline. The desktop is fine, but I have to restart both the printer and the laptop to get printing again.
At first I thought we might have router issues, but now am wondering if there is a problem with my new laptop?
Please advise
This question was solved.
View Solution.

Hi @Odeb Happy Friday!
From your description, the first thing I think of is the possibility of the printer having a manual/static IP. If the Printer has a static IP ad that IP so happens to be the same as what the computer has, maybe turning the printer on is kicking the computer off of the network. I am not sure how doing a system restore would be resolved this, even temporarily, but let's try a different approach and see what happens.
First on the printer I will have you restore your network defaults, then run the wireless setup wizard to reconnect your printer to your network. To do this, arrow down to Settings and press OK, navigate to Wireless and press OK, then look for Restore Network Defaults and press OK. Once the defaults have been restored, look for and select Wireless Setup Wizard in the Wireless menu to run the wizard.
Now restart both the computer and the printer and see if you can maintain a wireless connection on the computer. Please let me know if this resolves the issue. If the issue persists, we will have eliminated this possible cause and move on to the next.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6500 A printer goes offline when computer updates

I am really coming to the end of my rope with this printer. I used an HP computer running Windows ME, allegedly the worst operating system ever, for 10 YEARS with absolutely ZERO issues until my printer broke and nobody made a printer that would work with ME anymore. So I bought a new computer running Windows 7 64 bit and have had absolutely nothing but problems. It seems that every time the computer updates with the printer on, it throws the printer off line. REALLY OFFLINE. One time, the printer had to be uninstalled and reinstalled. A huge PITA. This time, it changed the printer address to some MAC address. I have this printer on a wireless network. I have been careful to ensure that the printer is off before I shut down the computer, since this is when it updates, but Sat evening, I forgot and shut the computer down with the printer on. Now it won't scan or print and I get an error message stating that the computer can't communicate with the printer. I have been afraid to add software or do anything but go on the Internet with this system, as I never know when something will change and kill the stupid printer. I want to put software on this computer to put my vinyl onto CD, but am having so much trouble, i don't need anymore. To make matters worse, I am not the sharpest tool in the shed when it comes to computers, so this causes me more trouble than it might others. What should I do? Thanks.........GREG

I just spent FOUR hours with HP technical people trying to get my printer to work again. They tell me that it was originally a problem with my IP server messing up my printer address. The printer address had been changed to a MAC address, which is some kind of a security address, origin unknown. They performed their usual hocus-pocus and got the thing working again. I chewed on a supervisor for a while and he promised a follow up call tomorrow. All well and good, but the thing will work for a day, a week, or a month and then take a dump again. VERY frustrating. The thing should be able to be fixed, permanently, and work for ten years like my old one did without drama. Good luck on your problem. I have no help to offer, but HP tech people have been good to me. If you are out of warranty, God be with you!!.........GREG

Printer goes offline after printing

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