Printer has stopped printing in black, HP Printer Photosmart 5514

My printer suddenly stopped printing in black. We have two computers networked wirelessly, and from my husband's computer there are no problems. From my computer I can print other colors, but not black. Test prints print in colors but not black. I have tried uninstalling software, reinstalling, and reconfiguring for wireless without success. Reinstallation seems to have gone OK but problem is not resolved. I have also tried to connect via a USB port, but no success here either. I turned off the firewall for the last installation but this did not help either.
Printer: HP Photosmart 5514
OS: Windows 7
No error message just blank pages
No system changes made
This question was solved.
View Solution.

Start by following the troubleshooting steps in this document, especially check the vent as shown in step three of Solution Six.
I suspect when you print the test page in Solution Six there will be no black ink on the page. Most likely the computer you have that appears to print in black has its media settings set to photo paper, which would use the color inks to print black.
If the printer is in warranty I would suggest you Contact HP for replacement.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hello Meggie1,
Welcome to the HP Forums.
I see that you are having an issue with the printer not responding.
Please click on the following link that deals with troubleshooting steps for flashing lights and a Blank Control Panel Display.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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Maybe this???
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http://support.apple.com/kb/HT1341?viewlocale=en_US
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http://www.macosxhints.com/article.php?story=20031215144430486
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http://support.apple.com/kb/ht1341
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http://support.apple.com/kb/ht1341
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I have had my printer for about 3 1/2 years now and it has always worked fine. However, recently it suddenly stopped printing black. I noticed that the ink was low so I replaced the cartridges (on all 4 colours) using original HP cartridges but this has not solved the problem. I tried cleaning the print heads more than once without result. The printer software on my laptop reports nothing amiss with the ink monitor showing all colours full, nor is there any fault showing on the printer's display. All the test pages that I have printed print the three other colours fine but wherever there is supposed to be black, there is nothing. All-text pages are completely blank and colour pages show only coloured text. As long as this problem persists the printer is unuseable.

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Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Download and install the newer full featured software and drivers from the HP web site here. Now try.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=1821125&cc=us&taskId=...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

All of a sudden my printer has stopped printing anything in microsoft word. i

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Please read this post then provide some details. What printer model - there are several Photosmart Plus models? What operating system? What version of Word?
When you try to print from Word are there any error messages? Does the printer go through the motions but print blank pages?
The following may help in troubleshooting print quality issues. If printing a test page indicates black is not printing properly and the troubleshooting steps fail then the following page may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Kind regards,
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LaserWriter 16/600 PS:
Status: Processing
Print Server: Local
Driver Version: 10.4
Default: Yes
URI: pap://*/LaserWriter%2016%2f600%20PS/LaserWriter
PPD: Apple LaserWriter 16/600 PS v2014.106
PPD File Version: 4.1
PostScript Version: (2014.106) 1
Epson Stylus Color 3000:
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Driver Version: 1.74
Default: No
URI: file:///dev/null
PPD: EPSON SC 3000 (1,1)
PPD File Version: 1.0
PostScript Version: (3011.104) 0
Message was edited by: MacuzerNJ

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ff3e.19.02 07ECC5B820E38D04CD1@SYNERGISTICS:Microsoft? Windows 2000? Prt
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ffe4.e6.80 ET00040089E4E6 Dell Laser Print:LaserWriter
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ffa6.a8.81 Jim Higgins? Computer:AFPServer
fff1.e9.e4 LBD8F97 Dell Laser Printer M520:Lexmark Print Server
fff1.e9.80 LBD8F97 Dell Laser Printer M520:LaserWriter
fff1.e9.e4 LBD8F97 Dell Laser Printer M520:NPAP printer
ff34.e6.80 LD92C67 Lexmark C912:LaserWriter
ff34.e6.e4 LD92C67 Lexmark C912:NPAP printer
ff34.e6.e4 LD92C67 Lexmark C912:Lexmark Print Server
ff4c.ec.e4 LD93237 Lexmark C912:Lexmark Print Server
ff4c.ec.80 LD93237 Lexmark C912:LaserWriter
ff4c.ec.e4 LD93237 Lexmark C912:NPAP printer
ff0f.c0.80 Lynette Zator?s Computer:Darwin
ffbd.5f.80 NBrown?s Power Mac G5:Darwin
ff00.81.fc NETAGENT:LaserWriter
ff00.81.fd RUN:LaserWriter
ff00.81.fe SAVE:LaserWriter
ff00.a2.81 SERVER-3L7MVL7H_DC8000-DC7000:EFI-AppQueue
ff00.a2.82 SERVER-3L7MVL7HDC8000-DC70Hold:EFI-NamedAppQueues
ff00.a2.81 SERVER-3L7MVL7HDC8000-DC7Print:EFI-NamedAppQueues
ff00.a2.80 SERVER-3L7MVL7HDC8000-DCDirect:EFI-NamedAppQueues
ff00.a2.80 SERVER-3DC8000-DC7000Direct:LaserWriter
ff00.a2.82 SERVER-3DC8000-DC7000Hold:LaserWriter
ff00.a2.81 SERVER-3DC8000-DC7000Print:LaserWriter
ff00.81.f9 SIP-3VP:LaserWriter
ff44.19.80 SYNERGISTICS:AFPServer
ff95.97.80 Shana Falda:Darwin
ff95.97.81 Shana Falda:AFPServer
ff01.05.08 hp color LaserJet 4600:SNMP Agent
ff01.05.9e hp color LaserJet 4600:LaserWriter
ff01.05.9d hp color LaserJet 4600:hp color LaserJet 4600
crostag5:~ pcrosta$ atlookup
Found 53 entries in zone *
ff3e.19.02 07ECC5B820E38D04CD1@SYNERGISTICS:Microsoft? Windows 2000? Prt
ff00.81.f7 BDFX:LaserWriter
ff00.81.f8 BDFX_ROTATE:LaserWriter
ff00.8b.80 Canon NB-17FB (6AEAE0):GARO
ff00.8b.08 Canon NB-17FB 0000856AEAE0:SNMP Agent
ff22.21.80 CrostaG5:Darwin
ff00.81.fa Digipath:LaserWriter
fffe.80.80 EPAC99E7ENSN:EPSONNICENPC
fffe.80.08 EPAC99E7ENSN:SNMP Agent
ffc8.88.e4 ET00040049C888 Dell Laser Print:NPAP printer
ffc8.88.e4 ET00040049C888 Dell Laser Print:Lexmark Print Server
ffc8.88.80 ET00040049C888 Dell Laser Print:LaserWriter
ffe4.e6.80 ET00040089E4E6 Dell Laser Print:LaserWriter
ffe4.e6.e4 ET00040089E4E6 Dell Laser Print:NPAP printer
ffe4.e6.e4 ET00040089E4E6 Dell Laser Print:Lexmark Print Server
ff00.81.fb HOLD:LaserWriter
ff01.04.9e HP Color LaserJet 3800:LaserWriter
ff01.04.08 HP Color LaserJet 3800:SNMP Agent
ff01.04.9d HP Color LaserJet 3800:HP LaserJet
ff01.04.9d HP LaserJet 4050 Series :LaserWriter
ff01.04.9e HP LaserJet 4050 Series :HP LaserJet
ffa6.a8.80 Jim Higgins? Computer:Darwin
ffa6.a8.81 Jim Higgins? Computer:AFPServer
fff1.e9.80 LBD8F97 Dell Laser Printer M520:LaserWriter
fff1.e9.e4 LBD8F97 Dell Laser Printer M520:NPAP printer
fff1.e9.e4 LBD8F97 Dell Laser Printer M520:Lexmark Print Server
ff34.e6.e4 LD92C67 Lexmark C912:NPAP printer
ff34.e6.e4 LD92C67 Lexmark C912:Lexmark Print Server
ff34.e6.80 LD92C67 Lexmark C912:LaserWriter
ff4c.ec.e4 LD93237 Lexmark C912:NPAP printer
ff4c.ec.80 LD93237 Lexmark C912:LaserWriter
ff4c.ec.e4 LD93237 Lexmark C912:Lexmark Print Server
0001.81.81 LaserWriter 16/600 PS:LaserWriter
ff0f.c0.80 Lynette Zator?s Computer:Darwin
ffbd.5f.80 NBrown?s Power Mac G5:Darwin
ff00.81.fc NETAGENT:LaserWriter
ff00.81.fd RUN:LaserWriter
ff00.81.fe SAVE:LaserWriter
ff00.a2.81 SERVER-3L7MVL7H_DC8000-DC7000:EFI-AppQueue
ff00.a2.82 SERVER-3L7MVL7HDC8000-DC70Hold:EFI-NamedAppQueues
ff00.a2.81 SERVER-3L7MVL7HDC8000-DC7Print:EFI-NamedAppQueues
ff00.a2.80 SERVER-3L7MVL7HDC8000-DCDirect:EFI-NamedAppQueues
ff00.a2.80 SERVER-3DC8000-DC7000Direct:LaserWriter
ff00.a2.82 SERVER-3DC8000-DC7000Hold:LaserWriter
ff00.a2.81 SERVER-3DC8000-DC7000Print:LaserWriter
ff00.81.f9 SIP-3VP:LaserWriter
ff44.19.80 SYNERGISTICS:AFPServer
ff95.97.80 Shana Falda:Darwin
ff95.97.81 Shana Falda:AFPServer
fffe.80.81 StylusCOLOR3000-AC99E7:EPSONLQ2
ff01.05.08 hp color LaserJet 4600:SNMP Agent
ff01.05.9e hp color LaserJet 4600:LaserWriter
ff01.05.9d hp color LaserJet 4600:hp color LaserJet 4600
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Problem with HP Printer - has stopped printing for no apparent reason!

Hi all,
I have a Powerbook G4 and an HP Deskjet 3820 printer that have got along just fine ever since I first got the laptop - in fact, until just a few days ago it was printing normally with no trouble at all. Now, however, it stubbornly refuses to print anything (from Word, Preview, Firefox - so I'm guessing it's an OS problem...)
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The only thing that I've installed on this computer recently that I thought might be having an effect is the Citrix ICA remote desktop client - but I've deleted that and repaired permissions afterward, so I don't see how it could still be having an effect.
I'm basically now totally stumped. Any suggestions? I'm pretty keen to get this sorted out ASAP as I'm a student and need the printer to print off work and exams. Plus it's driving me up the wall. Any help would be greatly appreciated.
Thanks
Chris

Mr or Ms Light,
No, I don't think it's an OS problem. Printing on the Mac is nightmarishly complicated (under the hood), and HP installs its own system that bypasses the default FreeBSD system. This is an occasional problem with my HP 5550. HP claims to have good user support.
I've had, regularly, the exact symptoms. I've a migraine now, so I can't remember what I do about it. But it would be typical of me to press the printer button off, then clear the queue, then turn on the printer and have it remove the paper still in it. If needed, I might restart the computer.
As for the cause, for the last 10 minutes I've been asking my 4-year old granddaughter, but she's not in the mood to tell me. However, she often prints pictures of Elmo off the internet to color, and she captures parts of screens and prints them. This is with the USB cable disconnected; and its when I reconnect it, the exact symptoms you describe occur.
Try the above, and I may be able to give you a definitive answer later, after my granddaughter's nap.
Bruce

Printer has stopped printing in black, HP Printer Photosmart 5514

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