Printer help please HP Officejet Pro 8600

Hi, I have been trying to print some documents. After pressing the print button it looks like it will print and then I get a message telling me that it is unable to communicate with the printer, however when I have tried to fix the problem using the HP hardware diagnostics and this asks it to print a test page, it prints a test page. I then try to re-print my own word documents and it wont print again. The printer says its connected OK. PLEASE HELP its driving me insane!

Hello Budnet,
Are you seeing "Ink System Failure" or "Priner Failure" error message. It is shown on top of the error message "There is a problem with the printer or ink system" with yello color warning sign.
If you are seeing "Ink System Failure" error message , please refer to this page.
If you are seeing "Printer Failure" error message, please view this page.
-Bryan-
*I am an HP employee*
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Help please HP Officejet Pro 8600 & HP Photo creations

Hardware:
iMac running OS X Yosemite latest update
HP Officejet Pro 2 trays
I just downloaded HP photo creations and have a layout I am trying to print on 4x6 photo paper. It shows fine onscreen but isn't printing out the way I see it on the screen. Items are getting cut off. I have tried using scale to fit but it is still cutting the pictures off. I tried scale to fit (crop) and it didn't work either. Am I missing something as to why the pictures won,t print as seen in the screen?? The first print I tried was actual size and it and the following print were cutting of the top and bottom of the photos and cutting the photo comments in half or more. What can I do to fix this as the layout on screen is perfect. Very frustrated. Any help would be appreciated as I am trying to print these for Christmas cards. Thanks in advance for any help or light you can shed on the subject.

Thanks for your perseverance! If the file size is too large, you could open the image in Preview and save it as a JPEG. (Select "Export" from the File menu.) By default, the Mac saves screenshots in the larger PNG format.
Customer Support is standing by to help at [email protected] We'll get this figured out.
RocketLife
RocketLife, developer of HP Photo Creations
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Directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook

At a new job and looking for directions on setting up to print on a HP officejet pro 8600 plus from a samsung notebook.
Can you please help me?

Hello JoeA12345
Welcome to the HP Forums.
I see that you looking for some assistance with setting up the printer on your new notebook.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Write me back when you have time and I will be happy to help.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

Printing duplex with HP Officejet Pro 8600 causes windows 7 OS to shut down/restart

Why when printing duplex with my HP Officejet Pro 8600 printer it causes windows 7( 64-bit) to shut down/restart. Windows message is "Windows has recovered from an unexpected shutdown. I've ran HP Hardward Diag. Utility and Print and Scan Doctor which indicated everything is working properly with the printer. Ocassionaly I can print duplex without windows shutting down and restarting, but most of the time it creates issue with Windows causing it to stop and restart. Single sided printing seems to be fine. I've already oncehad windows to "Startup Repair" in which ccase I selected restore to a previous working point. Everything worked for awhile then a duplex printing session starting causing windows to shut down again. THanks for your assistance.

Yes, the updated USB 3.0 driver corrects the issue and should be installed.
Bob Headrick, HP Expert
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Cannot Print to Fax Using OfficeJet Pro 8600

Issue: Cannot print to fax on HP OfficeJet Pro 8600
Setup: Running Mac Mavericks 10.9.4
Steps Tried So Far: Installing updated driver available on support page. No firmware update needed.
What Happens:
1) Document is open
2) Select HP 8600 (Fax) from Print Menu
3) Pop Up Box Shows:
What I'm Asking For:
Step-by-step guidance on to get computer to connect to fax. Printing is working fine, as is scanning. I am also able to fax directly from the printer iteself.
Thank you

Hello Ermagherd, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues with your print drivers. I would like to help.
Are you connected USB or wireless?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet Pro 8600 series Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How prevent printing from ipad to officejet pro 8600

How can i disable printing from my daughter's iPad to my OfficeJet Pro 8600? She is developmentally delayed and doesn't realize what she's doing, but she just blew through a brand new 950XL cartridge printing two-sided solid black images.

Hi,
The simplest approach might be to turn the wireless functionality off on the printer when your daughter is using the iPad.
When you need to print, switch it back on again. There should be an option on the printer panel to switch off wireless.
"Although I work for HP, I'm speaking for myself and not on behalf of HP"
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Margins on print copies from HP Officejet Pro 8600 Printer are not aligned with original document

My HP Office ject Pro 8600 Printer is not printing the same margins as my original document. The left margin on the print copy is 3/4" too far to the right. The margin on the right is too far right and the text is being printed off the page! The problem seemed to start when I loaded Avery Labels to print. I run a non-profit and need to make copies asap for a sponsorship letter for a fundraising event.

Hi lbaker67,
Have you tried doing the firmware update for the printer? The firmware update
Fix/Enhancements are as follows.
1) Enhance ePrint Diagnostic report for ePrint Setup
2) Improve ease of wireless setup
3) Enhanced Embedded Web Services
4) Improve Print Quality
5) Improve Ink Usage
6) Improve paper path performance
7) Improve Digital scan performance
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version CLP1CN1322CR you need the update.
HP Officejet Pro 8600 Firmware
This update may resolve the issue. If you require further assistance please post back and I will follow up with you.

Image shifts every 1.125 inches printing photos on an OfficeJet Pro 8600

On my OfficeJet Pro 8600 I notice that I have a line through images every 1.125 inches. Any ideas?
I have already attempted to align the printhead.
I am running Windows 7.
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g/N911h

I should mention that this is when I print from Windows to HP photopaper (4" x 6")

How or where do I find the printer year? HP OfficeJet Pro 8600 Plus

How can I get the printer year for the HP OfficeJet Pro 8600 Plus? I have looked in printer staus report and the various labels I can find on the printer itself. I'm sure I'm just missing it.I bought it new, so I do not have any reason to think the information was removed prior to purchase. Thanks

The printer status report has in line 47 the date (rounded to the week) the printhead was installed. Except in the rare case the printhead has been replaced this would correspond to the date the printer was installed.

Printing envelopes on HP Officejet Pro 8600

I discovered that if you go to "Set Preferences" then select "Paper/Quality" then under "Paper Size" select "Envelope #10". Next apply that change and exit. Then follow the Officejet Pro example of how to insert envelopes into the printer tray. I use Microsoft office 2007 Word to print envelopes. So I indicate that the envelopes are centered in the tray and select the proper envelope size here also. Then I print the envelope addresses. End. Leaving the setting at "Envelope #10" in "Set Preferences" does not seem to affect normal printing.

Go to the 8600 Printing preferences, select "Paper/Quality" then under "Paper Size" select "Envelope #10".
Apply that change and exit.
Using Microsoft Office Word to print envelopes.
Select the envelopes are centered in the tray option and select the envelope #10 size.
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I am not a HP employee.

Creating a cover letter from pc, not printer control panel HP Officejet pro 8600 Plus

I used to be able to create cover letters for my faxes directly from HP printer software installed on pc, via desktop shortcut. I am all up to date on software, drivers, firmware, etc. It simply disappeared-I had it for about a year. I called HP, and I was a bit surprised as the tech rep did not know what a cover letter is and its purpose when faxing. I can only fax from printer control panel and can not format cover letters from there. Please help! I need to send cover letters from time to time and that functionality simply disappeared. I have unistalled and reinstalled software and hardware several times to no avail.

Hello there! Welcome to the forums @bkgkrib ,
I read your post and added a screen shot of what I believe you are referring to. I will do my best to help you. Could you let me know what operating system you are running? I will look into this some more for you as to what could have happened. Also tell me if you had recently made any changes such as an upgrade, new computer, new router, ISP, any changes at all.
Also let me know how you have the printer connected (wireless, ethernet or usb).
Thank you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Officejet Pro 8600 - Macbook Pro and Macbook Air will not print

Products:
HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
Macbook Air (OS X, Version 10.8.2)
Question:
Why did my Macs initially print fine, but now will not print at all?
Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
The HP Officejet 8600 was added to my network about 2 months ago.
I added a Macbook Pro and a Macbook Air about 3 weeks ago. Both Macs printed just fine for about a week. Then suddenly they stopped. I spent about 2 hours on the phone with HP Service, and they finally said it must be my router. So I called Netgear. Netgear was useless! They wanted me to agree to charges for services before they would even discuss the issue.
Due to information provided by HP's service support, and because Netgear will not support their product, I promptly purchased a new router - an Apple Airport Extreme.
The Macs recognize the printer, will print if hardwired via a USB cable, but will not print wirelessly to the Officejet Pro 8600. The PCs print fine.
The frustration that is being felt is compound by the fact that the Macs printed just fine with the Officejet Pro 8600 2 weeks ago, and now the printer just shows "idle"... even with a new router. (see image below)
Please help, I appreciate any support.
As a side note, the HP Service rep was very friendly, and definitely tried to support the HP Product, which is much more than I can say about Netgear.
Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
If the same persists, try changing your router configuration as following
Note: the settings below are not related with the HP product, I provide you the steps as a best effor and those are only based on my own knowledge. you may try modifying the router settings at your own risk:
Open the router configuration page (can be found listed as the Default Gateway by clicking the Wireless icon on the printer, then print a network configuration report.
Click the Advanced tab.
Click the Setup option from the menu, then click on WAN Setup.
Make sure to uncheck the box next to Disable IGMP Proxying and Apply the changes.
Click the LAN Setup on the same Setup menu.
Set the RIP Version as RIP-2 and Apply the changes.
Reboot your router and then check for any change.
I hope you may find that information useful, you may also use the user guide below for further information:
http://www.downloads.netgear.com/files/GDC/WNDR4500/WNDR4500_UM_07DEC2011.pdf
Shlomi
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HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

I can print a test page from my Mac to my HP Officejet Pro 8600 but nothing else will print

Hi - I just recently had a hard drive crash and had to revert to an old Time Machine backup on my new hard drive to get my Mac back. Since getting back up and running I have been unable to get my Officejet Pro 8600 back online. My computer is wired to the wireless router but the printer is running wireless. My computer can see the printer just fine and I can even print a "Print Quality Diagnostic" report from my Mac to the printer from the HP utility. But nothing else will print. The firmware is up to date. I have tried resetting the printing system multiple times, rebooting the machine, etc... Nothing works. Any help would be appreciated.
If it helps, we were using a different printer the last time the time machine was backed up, so when we used that backup the old printer was showing, but I reset the printing system, so it shouldn't matter.
Thanks for your help!

Hello @Ryan221,
Welcome to the HP Support Forums! I see your hard drive recently crashed and now you are not longer able to print to your HP Officejet Pro 8600. I see you have reset the printing system with no success. Let's try a different approach:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
I hope this helps, please let me know the outcome!
HevnLgh
I work on behalf of HP
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My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Printer help please HP Officejet Pro 8600

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