Printer hijacked (Google Cloud Print)

Somebody else has somehow registered my printer in Google Cloud Print. I received a Google Cloud Print test page and a printout from them. I logged into my ePrintCenter account, changed my password. I then tried to change my ePrint settings. There are other email addresses in the list so I removed them and saved my changes. However, when I sign out and sign back in, the addresses reappear.I tried to remove/add my printer but that has no effect. I am also unable to register my printer with Google Cloud Print. It says my printer is already registered (which is something I never did). My printer also does not show up under my printer list in Google Cloud Print
Any suggestions?
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Hi j_to_the_m,
Thank you for being a member of the HP Support community. I understand that another person has accidentally claimed your printer using Google’s Cloud Print. Google Cloud Print is a function of Google, and is generally supported by Google. I’ve included the link to Google Cloud Print Support, which is a FAQ page.
You will need to contact the other person (in a previous post you indicated that you knew their email) and ask them to delete the printer from Google Cloud Print. Once they have deleted it from their Google Cloud Print you should have no problems adding it to your Google Cloud Print. If you are unsure how to add it please following the steps in the Google Cloud Print’s FAQ Section titled “Basic Information” and then item 3 “How do I connect my printer to Google Cloud Print?”.
Regards,
Happytohelp01
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I am connected at Chrome but that doesn't work.
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What does it mean ?
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I do it with success sometimes but this problem return after turn-off, turnd-on the printer.
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try power cycling the printer, your device and router - don't forget to quit out of the apps on the device - double tap home - hold finger down on any app on the grey bar that pops up until a red minus symbol appears and then tap the red minus symbol to close them out
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Unfortunately, is you are using the Chromebook and the dialog box does not allow for multiple prints, then it is likely a feature that has not been put into the Chromebook yet. I would suggest contacting them for support, as the printing software for our printer can only digest the commands it is given - if the command isn't there for multiple copies then the printer will not have any other choice but to print them one at a time.
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Hi,
I think you have not setup ePrint yet. To be able to use ePrint you need the printer email address. Please use the following instructions to setup email address for your printer:
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BH
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Job error in external Service when printing from Google Cloud: HP Laserjet Professional P 1102w

I have set up my printer and associated it with Google Cloud Printing. I have shared the printer with my daughter who is on a chromebook. When she tries to print, the printer is there and the job is sent to ePrint bu I get an error saying: "job error in external service". No documents are able to print. Google says this is an HP problem.
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Hello mapuche,
Welcome to the HP Support Forums!
Will the Laserjet P1102w accept an ePrint from any / all other areas? For example, if (on the Chromebook) you open an Email, forward the Email to the printers ePrint address, will it print?
Try logging into HPConnected, under Devices, click Settings> Open to Anyone.
Try sending a print via Google Cloud Print now with this setting enabled, let me know if it sends the print through. I have seen this straighten many issues out.
Would not be a bad idea to check for firmware updates on the printer too: HP LaserJet P1102w Firmware Update Utility<---A USB connection and Windows computer is needed.
Cheers,
JERENDS
I work on behalf of HP
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Canon MP6350 not convecting to Google Cloud Print

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Hello dabbourb,
Welcome to the HP Support Forums. I understand that you are able to print from your desktop to your Photosmart D110a printer but not your Chromebook.
I am presuming that you have already connected your printer to your wireless network. If you haven’t please follow the steps in the Installing the Printer Software for a Wireless Network Connection document. Please click on the operating system of your desktop and follow the steps in the order presented.
When the printer is connected to your wireless network, we need to setup the ePrint feature of the printer before connecting it to Google Cloud Print. To start please Get the Printer Claim Code. Once you have the web services information sheet, please Set Up a Custom Email Address for ePrint.
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Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Google cloud print "could not get printer information from hp"

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Hello,
I want to connect my Officejet 8600 printer with Google Cloud Print.
I write my [email protected] adress (without @hpeprint.com) in the field and enter, I got always the error message:
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@Zephyr-750
Depending on which Officejet 8600 you have will depend on which Google Cloud Print path you will use. If you have the Officejet 8600 e-all in one then you will need to register it as an ePrint printer with your HP Connected account, take that ePrint address and register it with your Google Cloud Print account.
If you have an older Office jet 8600, then you will need to register it as a classic print, directly with the Google Cloud.
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Hi CarlSpackler,
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Connect your classic printers with Google Cloud Print like in chrome

be able to do this or similar in firefox
If your printer is Cloud Ready, follow your manufacturer's provided instructions or see setting up your Cloud Ready printer.
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Open Google Chrome.
Click the Chrome menu Chrome menu on the browser toolbar.
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In the "Classic printers" section, click Add printers.
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On your Windows PC?
Does Google Cloud Print create a Windows printer device? If so, it should appear in the drop-down of available printers in the Print dialog. If not, you may need an add-on for this.
On your Android device?
The older add-on I saw (for Firefox/Android) may not work any more: recent reviews are very negative: https://addons.mozilla.org/mobile/addon/cloud-printer/

Communication between HP eprint and Google Cloud Print

Hi,
the communication between HP eprint and Google Cloud Print seems to be broken. At least for me.
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Well, I wonder who will take care of this problem ... (Hope it will not result in fingerpointing only ...)
Thanks for your support!
Best,
George
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Are you able to log back in later and the status at Google Cloud print update to reflect the true outcome of the print job? Or does it just remain as "submitted". Otherwise, if it is printing and showing in the log at ePrint Center (EPC) as printed, the issue would not be on the ePrint side but on Google's
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Chromebook won't print last page (Google Cloud Print)

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Google cloud print for officejet pro 8600 - could not get printer information from hp.

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Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
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Printer hijacked (Google Cloud Print)

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