Printer HP Envy 4500 Series cannot be contacted over the network

My wireless printing chooses when it wants to work, and right now it's really acting up. It is connected wirelessly, it is the default printer, but after troubleshooting it is telling me "Printer HP Envy 4500 Series cannot be contacted over the network." What can I do to get printing again?

Hello featherfamily,
Welcome to the HP Forums.
I see that you are having an issue with the printer not connecting with a wireless connection.
Please click on the following link that deals with when the 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time. 
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Yup, you need to re-connect. You did not tell me what operating system you are using so I'll give you some generic instructions:
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    2. Run that program and choose "Wireless" as the connection type.
    3. Make sure that a USB cable is NOT connected to the printer when you start the software.
    4. The software will instruct you to connect a USB cable temporarily part-way through the process.  Follow its directions.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Hello DeanJean,
    Welcome to the HP Forums! I understand your concerns. Please verify your operating system on your computer. Click here to find out: Windows.
    Since the Print Queue is stating a unspecified "error", I will suggest following this YouTube video on Restarting the Print Spooler. Please restart the computer after performing this step.
    Next, try adding a new Port:
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    Please follow this HP document on Troubleshooting Fax Transmission and Reception Issues. This document will provide troubleshooting steps to fix why you are unable to receive a fax.
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    I worked on behalf of HP.

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    Hi..
     try this one....
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    Click Apply , and then click OK .
    When prompted to restart the computer, click Restart .
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

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     TCP    0.0.0.0:808            0.0.0.0:0              LISTENING       2260
     TCP    172.17.2.123:444       172.16.2.127:8050      ESTABLISHED     4
     TCP    172.17.2.123:444       172.16.2.127:8069      ESTABLISHED     4
     TCP    172.17.2.123:444       172.17.2.127:8053      ESTABLISHED     4
     TCP    172.17.2.123:10952     172.16.2.68:80         ESTABLISHED     3296
     TCP    172.17.2.123:11185     172.16.2.90:8080       SYN_SENT        468
     TCP    172.17.2.123:11190     172.16.2.90:8080       SYN_SENT        15268
     TCP    172.17.2.123:11330     172.16.2.90:8080       SYN_SENT        1296
     TCP    [::]:80                [::]:0                 LISTENING      
    4
     TCP    [::]:808               [::]:0                 LISTENING      
    2260
     TCP    [::1]:6001             [::1]:8028             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8029             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8030             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8031             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8032             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8033             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8034             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8035             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8036             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8037             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8040             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8041             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8048             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8049             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8059             ESTABLISHED     4764
     TCP    [::1]:6001             [::1]:8060             ESTABLISHED     4764
     TCP    [::1]:8028             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8029             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8030             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8031             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8032             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8033             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8034             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8035             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8036             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8037             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8040             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8041             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8048             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8049             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8059             [::1]:6001             ESTABLISHED     9980
     TCP    [::1]:8060             [::1]:6001             ESTABLISHED     9980
     TCP    [fe80::9054:e8f5:f885:8105%20]:808  [fe80::9054:e8f5:f885:8105%20]:9901
     ESTABLISHED     2260
     TCP    [fe80::9054:e8f5:f885:8105%20]:9901  [fe80::9054:e8f5:f885:8105%20]:808
     ESTABLISHED     4868
    This is the full result, among them
    4 -- System -- NT Kernel & System
    468 -- There is no process associated with PID 468
    1296 -- svchost.exe -- Host Process for Windows Service
    2260 -- SMSvcHost.exe -- SMSvcHost.exe
    3296 -- CcmExec.exe -- CCM Executive
    4764 -- Microsoft.Exchange.RpcClientAccess.Service.exe -- Microsoft.Exchange.RpcClientAccess.Service.exe
    4868 -- Microsoft.Exchange.ServiceHost.exe -- Microsoft.Exchange.ServiceHost.exe
    9980 -- w3wp.exe -- IIS Worker Process
    15268 -- ServerManager.exe -- Server Manager

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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

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    This question was solved.
    View Solution.

    I am having a similar problem as well.  The printer is recognized (most of the time) when I run the HP Network DIagnostic Utility.  However, when I run the Add a Device setup program to install my wireless printer, it is NEVER recognized.  I have even tried to use the advvanced serach to locate it using the IP listed in the Diagnostic Utility without any luck.  As an aside, I was able to add the printer through windows just fine and am currently able to print to it, but would really like to add it using the HP installation so that I can configure the "scan to" settings again.
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