Printer: HP Photosmart 5510, product no. CQ176B, model no. B111a

I have been using this printer without any problem for almost two years from new until recently, the printer is not printing black ink but prints all other colors. I have replaced all 4 ink cartridges with the original HP made, but to no avail.
The fault code displayed is "Printer Failure code: Oxe 19a 0013. There is a problem with the printer or ink system. Turn the printer off, then on. If you continue to get this message contact HP". Please somebody help, I already have collection of three other printers but they are not wireless printers.

Hello Zyo
Please try the following article. It may help resolve your issue.
Out of Paper
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Similar Messages

How can I print directly from my ipad 3rd on AirPrint Printer HP Photosmart 5510?

how can I print directly from my ipad on AirPrint Printer HP Photosmart 5510 and All-in-One?

1. Run the CD provided to set the printer for network printing. The software will set the SSID and Password on the printer.
http://i1224.photobucket.com/albums/ee374/Diavonex/fcca1bf0.jpg
2. Use the apps to print.
http://i1224.photobucket.com/albums/ee374/Diavonex/96a0b6ff.jpg
3. Install the Print Control App if you want to Copy, Scan and Capture on a 3-in-1 printer
http://i1224.photobucket.com/albums/ee374/Diavonex/62d500ec.jpg

Air print on photosmart 5510

I have just installed 5510 and can not get ipads or iphones to recognise printer. message 'no airprinters found'

Hi,
Please check the model, is it a HP Photosmart 5510 e-AiO B111a ? If yes you can use these to fix
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as
http://itunes.apple.com/au/app/hp-eprint-home-biz/id299531647?mt=8
More info from this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Important-Information-for-ePrint-Home-amp-Biz-...
Regards.
BH
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No color printing on Photosmart 5510 Printer.

I have purcheased new cartitgages. I have shaken the cartiratages. I have tried the cleaning feature, realigning, even the old blow on the machine trick from Nintendo days! I am totally lost as to what the issue could be. It will print black, but only black. It does not even read the new cartriatages as full. I bought them at Office depo. Please help me out!
This question was solved.
View Solution.

Hi there,
Welcome to the HP Forums!
I understand that no color is printing on your Photosmart 5510 Printer. I am happy to look into this issue for you!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in....
if you have gone through all those steps, and the issue is not resolved, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
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Not printing - HP Photosmart 5510

I just put in all new ink cartridges today. The first page printed odd color with extremely ight black. Then a word document did not get printed at all...its just blank!
I have cleaned the print head mutliple times as well as the ink smear. And I've checked the cartridge vents.

Hi @jesusfreak92789
I see you are unable to print black from your Photosmart 5510, I'd like to help. I appreciate the efforts you have made so far, but please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Faded/ No Black Color Printing HP PhotoSmart 5510 Series

I have a HP Photosmart 5510 Series device.
I have cleaned printheads, changed the ink/toner, checked the vents and still I can't get the black color to print properly without being REALLY faded or sometimes not even showing.
I have read numerous articles for help and still no luck.
Suggestions?

Hi Kkenny,
I have a feeling the printer may be printing from the computer using composite black. For black and white images and photos, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. - Source
My suspicion is that the black ink cartridge itself may not be working or the printhead is not letting the black ink through to the page. Let's use the following links to begin our troubleshooting journey!
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 5520, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart 5510 printer model #B111A when using touchscreen apps i cannot connect to the server

Photosmart 5510 all-in-one printer, model #B111A, windows XP----i can print from the computer, but when i try to use the apps on the touchscreen i get a message error "cannot connect to the computer"

The steps below typically resolve the issue you’re experiencing:
1. Unplug the power cord from the back of the printer.
2. Unplug the power cord from the back of your router (and modem, if separate from the router).
3. Wait 20 seconds, then plug the router (and modem, if applicable) back in.
4. Wait 30 seconds, then plug the printer back in and power it on.
5. Press the ePrint button on the printer's front panel, and it should try to connect to Web Services again.
Those steps usually resolve the issue, but if it still occurs you can try setting static network info for the printer (which sometimes helps to stabilize the printer's ability to get outside of your network, to the internet):
1. Press the wireless icon at the top of the printer's screen and note the IP address.
2. Enter the IP address into the address bar of a web browser on a computer and press enter or click the browser's go button.
3. The printer status page should be opened. Click on Network at the top.
4. Click on Networking on the left.
5. Select Proxy Settings.
Note: If you are prompted for a redirect, select OK. If you receive a certificate warning, select the option that lets you continue anyway.
If you receive a Internal System Error, refresh the page until it loads the proxy settings.
6. Verify that all fields are blank. If they are not, clear them and make sure the Proxy Server requires authentication is unchecked and click apply. You should get a success message.
7. Click on Network Address (IP) on the left.
Note: If you only see IP Address Configuration and DNS Address Configuration with a yellow note, refresh the page until it loads completely.
8. Leave the IP Address Configuration as Automatic IP.
9. Change DNS Address Configuration to Manual DNS server.
10. Enter 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Manual Alternate DNS Server.
11. Click Apply and you should get a success message.
12. Power off the printer for 30 seconds and then turn it back on to force the new settings to take effect.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Is eFax supported on a HP Photosmart 5510 series printer?

I don't see it as an option on my Apps menu. It would be a nice feature to have, if available.
I'm working off a Toshiba Satellite P105S-6217 laptop that is on Windows 7, 32-bit, if that indeed matters.
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View Solution.

Hi,
The Photosmart 5510 does not provide any fax functionality, as you may find listed by the spec below:
http://shopping2.hp.com/en_US/home-office/-/products/Printers/HP-Photosmart/CQ176A?HP-Photosmart-551...
Only the models listed below support the eFax feature:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03102078&cc=us&dlc=en&lc=en&product=5070121&tmp...
Regards,
Shlomi
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HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

How do i set up wireless printing from my iphone 3GS to my HP Photosmart 5510.

how do i set up wireless printing from my iphone 3Gs to my HP Photosmart 5510 e-all-in-one series B111-A? I have a Mac laptop with Snow Leopard

Hi JCMCCM,
You can get started with your iPhone by going to this link: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02796271&cc=us&dlc=en&lc=en&product=5063582&tmp...
I am an HP employee

Both Side Printing in HP printer photosmart 5510

I have a Macbook running on lion 10.7.3 and i can't figure out how to print on both sides of the paper in my hp photosmart 5510 printer. Is there no driver that I can download so that the printer does it automatically ? I'm confused I think it is such a waist of paper if you can't print on both sides.

Hello,
The Photosmart 5510 hardware does not provide Automatic Duplex functionality as you may find listed by the spec below:
http://www8.hp.com/uk/en/products/printers/product-detail.html?oid=5063600&jumpid=oc_r1002_uken&lang...
Manual duplexing can be done by any of the methods below:
Method one: Perform manual print duplexing using the Page to Print setting:
In order to perform manual duplexing, you shouls use the Pages to Print setting, as you may find listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01663233&tmp_task=useCategory&cc=us&dlc=en&lang...
Method two: Using the Two-Sided Printing application:
http://ftp.hp.com/pub/softlib/software12/COL35975/mp-88750-2/HP_Two-sided_Printing.dmg
You can access this tool by clicking the PDF button at the bottom of the print dialog, then select Two-Sided Printing and follow the on-screen instructions.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Photosmart 5510 double printing

Using Mac osx Yosemite, Word 2011. Had same problem under Mavericks.
When printing only one side, I get 2 copies. How to avoid this? It has not always been so, when new it was ok. Maybe printer updated sw issue?
I remember that my wifes C5100 had the same issue some years back, and that was addressed and resolved by a HP fix. I have the same problem now with my PS 5510 but could not find any HP fix.

Hi renedk,
Welcome to the HP Forums.
I see that you are having some issue with the printer printing double prints.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we try to resolve the issue by Doing a Reset on the Printing system and then reinstalling the software and drivers.
I also suggest doing a Repair disk permissions.
Here is the link for the HP Photosmart 5510 e-All-in-One Printer Full Feature Software and Drivers.
If you have any other questions, please feel free to write me back at any time.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Photosmart 5510 printer .

Is the sign in button not working? Trying to sign up and enter printer code

Hello Jeanne_J47,
Welcome to the HP Forums!
I understand your Photosmart 5510 is not connected wireless anymore. I will do my best to assist you! Is the wireless blue light blinking on your printer? If so, please use the wireless setup wizard to setup the wireless: (This information is stated here.)
On the control panel, touch the Right Arrow ( ), and then touch the Wireless icon ( ).
Touch Wireless Setup Wizard .
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Touch the name of your network.
Touch Enter New Network Name .
Enter your network name using the product control panel, and then touch Done .
Next, I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection. Please post your results, as I will be looking forward to hearing from you.
Have a great night!
I worked on behalf of HP.

Cannot print in draft on my HP Photosmart 5510 B111a

Hi - my HP Photosmart 5510 used to have the option of printing in draft.Following on from a reinstallation, this option is no longer available.Can anyone shed any light on why this has happened, and how I can fix it. Thank you in advance, JillC1

Hi mm48,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Printing problem with HP Photosmart 5510

This is not really a Mavericks problem but I was hoping that someone out ther who owns a HP Photosmart 5510 all in one printer may know the answer. All was working fine up untill I (foolishly) changed the printing mode to economy black & white and now I can not get it back to printing in colour. Anyone know how to do this please?
Sorry that this is not a specivic Apple problem but I am desperate!
Cheers.

Hello wil46,
Welcome to the HP Support Forums! I understand you have recently changed the black ink cartridge on your HP Photosmart C8180. I would first like to make sure that the cartridges are properly vented, take a look at the picture below:
Please take out the cartridge and inspect it, clean the contacts with a lint free cloth (coffee filter works best) and some distilled water, also clean inside the printer where the cartridge sits. Depending on how long the printer was sitting for or an empty cartridge this can sometimes cause the nozzles to dry out which could cause the black ink not to print.
Now let's go ahead and clean the printhead, from the front panel of your C8180 follow the steps listed below:
Setup Menu > Tools > Clean Printhead
You may need to do this a few times, if you see the black ink quality getting better please continue with the cleanings.
Let me know if this was helpful, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer: HP Photosmart 5510, product no. CQ176B, model no. B111a

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