Printer Ink and Alignment Problems

Any fixes for an HP 6380 that continues to show various ink failures on the screen (mainly 036) and then cartridge alignment failures? I have followed the tutorials several times (cleaning, replacing cartridges, resetting cartridges, etc.) and can not get the ink failure and/or alignment failure screens to go away, nor can I print. The unit is 14 months old and out of warranty and I am getting more frustrated after every repeated attempt to fix it. Or, should I just scrap it and buy another printer?

Hello,
Please click HERE to access the steps that should resolve the issue .

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Photosmart7260 not printing 2colors in print test did printer head cleaner new ink and aligned HELP!

Since these two colors light magenta and magenta are not printing naturally the pictures look awful! everything else shows ok except the print quality pattern which is where the colors do not show

Hi,
Since you have tried cleaning and aligning with no result, I think this is a HW issue. Please contact HP support ASAP so that if its a HW issue they can replace the printer for you.

Hp psc all-in-one cartridge and alignement problem

I have been using a recently refilled hp 56 black cartridge and it has been working fine. However, now when I turn on my printer it makes a loud rattle for a moment. Then it sometimes it gives me a message stating the incorrect black cartridge is installed. Other times it doesn't give me that message, or the message sometimes goes away if I remove and reinsert the same cartrige. But then it wants to align the cartridges. The first time I this happened it printed the alignment page, but then using the page didn't work. I have since learned that this is because I am out of colored ink. Before learning that, though, I tried again several times to print the page. The printer says it is printing it, but nothing happens. I fear that all of this may be a result of my housemate's cat walking top of the printer!
Anyway, my question is: Is there any point in buying a new color and possibly a new black cartridge to try to do the alignment and make the printer work again, or is this printer broken? If there is a way I can fix my printer to the point where it would print an aligment page if I had colored ink, what would that way be?
Thanks for helping me!

Hello psak12,
I would recommend buying a color cartridge as well as a black one because if a printer is low on ink it can cause the alignment to fail. Also, using refilled ink could cause that also. I would recommend getting genuing hp ink cartridges so that the printer would be able to read the ink levels properly and this should allow you to print out an alignment page. I hope that this is helpful.
Although i work for HP, my replies are my own and i am not an official spokesperson

Print servers and printers problems on Win7 and Win8

Hello,
We have some computers, working on Windows operating system in the office: a few forking on the good old XP sp3, one running on the Win7 x64 home edition and one running on Win8 professional (the last one installed for new OS testing purposes)
During last two months I have tested a few print servers attempting to find one which can work with Windows 7: Trendnet, Synology, and D-link print servers. However, unsuccessfully. Here is the result:
   1) Any print servers is working perfectly with WinXP sp3 (full printing and MFP function support, easy configuration and access, successfully scanning and printing operations in 100% cases)
   2) No one print server is working correctly with Win7 home x64 (mostly successful installation but complicated and unclear configuration; printed pages often is missing, no scan support for MFP.
   3) There is a little bit better situation with Win8: 100% printing support on the same equipment but no scan support for MFP
Could you please help me with followings:
1) Could you please help me configure print servers and printers on Win7 x64, including printing and scanning support?
2) Could you please help me configure scanning support for Win8?
Please find full list of affected hardware bellow:
1) Machines, running on Win XP: Panasonic CF-29, CF-74, HP Compaq dc7600, some Acer laptops;
2) Machine, running on Win7 x64 home: Asus UX21, (OS probably was preinstalled on the factory)
3) Machine, running on Win8 pro: Lenovo X200 tablet
4) Printer HP LJ1020 with drivers for XP and Win7, x86 and x64
5) MFP printer Canon MP600 with drivers for XP and Win7, x86 and x64
6) Print server: D-link DPR-2000
7) Router: Cisco RV042G
All the machines has correct drivers installed, all the printers supports all the services if connected to computer directly. I have made all possible steps solving mentioned problems, including automated problem solving wizards on Win7.
Thanks in advance for your support

Hi,
Regarding the printer configure issue, I would like to share the following article:
Managing Printers and Print Servers
http://technet.microsoft.com/en-us/library/cc754769.aspx
According to the scanning support for Win8, it is better to post this issue in Windows 8 forum for more help.
Regards,
Vincent Wang
TechNet Community Support

Acrobat 9 Pro sizing and aligning problem

Is there a setting for checkbox default size. when I try to select the box handels to reduce the size I can never get the all the same size. Any tips on this ?
ALSO
I am having dificalty in aligning the left and right edges of the Text boxes I have 7 text fields (one above the other) the "Align" function does not seem to work or is very slow.
any help please.

Adobe Tech support was most helpful on this. First download the updated
Distiller ICC profile files at:
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4075&fileID= 3790
Unzip the file and copy only the *.icc files (without regard to the subfolders that they are in - in other words, take the files out of each of the subfolders) to the followng folder in Windows 7:
c:\windows\system32\spool\drivers\color
These new files will probably overwrite some old ones.
This solved the problem for me.
This is actually the best solution though I found that instead of copying all the .icc files to the windows\sys... folder, all you need to do is copy the 3 Video files from the RGB folder (VideoHD.icc, VideoNTSC.icc, and VideoPAL.icc). Once you add these three files to c:\windows\system32\spool\drivers\color you will be good to go.
It seems that this was an error on the part of Adobe in that there is no reason to include Video files for printing. Nevertheless, the distiller will look for these and return the ICC profile error message if those files are not present.

Printer connection and syncing problems

We can print from the MacBook, but not from the iPads. We are connected to the printers wireless connection but we can't seem to find the problem. Maybe it has to do with not having updated to iOS 5? My mom is kind of reluctant to lose all her games scores like what happened with me....maybe this is another problem. Any help will be appreciated.

Check the make and model of your printer against the list here:
http://support.apple.com/kb/ht4356

Printer driver and USB problems

Hello,
I have the Photosmart C4780 printer and scanner, and have been running into issues. My computer (vaio duo 13) runs Windows 8.1 64-bit.
When I connect it by USB, a message pops up saying that Windows does not recognize the device, and that it has malfunctioned. I thought it might be a driver problem, so I downloaded the PS_AIO_06_C4700_140_408 file. After clicking it, it would start extracting, but would exit as soon as it hits 100%. I waite for at least ten minutes, and no further windows came up to continue installation. I did this a couple times, all with the same result. The simple driver does not work either, and the Print and Scan doctor just tells me to download the file I mentioned above. I also attempted to reinstall, but there were no files that I could find for the printer.
I am at a loss for what could be the problem. Any help would be much appreciated!

I have exact same problem with Lenovo Yoga 11s.
Driving me insane, and printer will soon be dispached through my window.

DJ F2180: don't print after ink changement and alignement

Hallo, I have changed my black ink with new no branded ink and get a good test paper for alignement. I have done the alignement but when start with printing a file with 2 green light on, the printer is blocked... no messages, no rumors, nothing.. the past days was ok, only ink red light on... what could I doing?.. In printer propriety window, the process is showed without situation..the field is empty! Thanks for the answer.

Hi gianpava,
I understand you are unable to print since changing your cartridges. Please use the following document to begin troubleshooting. The following document describe the most common combinations of blinking (flashing) lights on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I can not print black and white only documents and I have a full black ink cartridge

I have been an loyal HP customer since the orginal laserjet in the early 90s and then many inkjets from HP after that.
I bought an HP 6600 All in one for the house and have only ever printed in black and white.
For some reason one of the color ink carts is empty after a few months of black and white only printing.   No problem - I only print in black and white - or so I thought.
Nothing I have been able to do (aside from buying a color cart I don't need) is able to tell the printer to not worry about color and only use the black and white cart. Past inkjets from HP didn't have a problem with this.
Please tell me HP didn't do this on purpose and is going to trying and justify the need for me to buy any color carts if I never print in color. HP - if you did and you are going to try and tell me you neeeded to do this for any reason then someone please sign me up for the class action lawsuit if you are an attorney looking for plaintiffs.
However, I am sure I am overlooking some simple setting on the 6600 to move past this annoyance.
Thanks!

Hi Atlanta90210,
We appreciate your brand loyalty, and I'm very sorry for the frustration this has caused.
There is a lot of good information in Cannot Print When One of the HP Ink Cartridges is Empty. It explains how your printer works and how it is designed. Another good resource is posted here.
In the first link I mentioned, there are steps to print with black ink only. I have a similar printer to this at home (with the same print mech), and I have found that the steps to print with black ink only have saved me lots of ink.
There needs to be ink in all the cartridges for this printer to continue printing (after the cartridge's reserve mode is depleted). Once you have replaced the empty cartridges, you can change the print settings to print with only black ink so the printer doesn't use color ink. Until then, there is not a way to bypass this.
I know this is not the answer you were hoping to receive, but I do hope it was helpful.
I'd be happy to help you with any other questions or concerns.
-- ReverseTalk
I work on behalf of HP.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

2101nw print server (and LaserJet M1132 MFP) – installation problems on Windows 7 (64bit)

For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
Then, I went on with the reinstallation of HP software, for the print server and the printer.
And it was a disaster.
After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
You can imagine my disappointment.
Now, hopefully, I write in this forum to ask for help. My request is twofold:
1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
For this purpose, can you please give me your suggestions ?
2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
I’m asking because I found these pages which seems to give some hope, but I’m not so sure ... :
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
Many thanks in advance for your help
Simone

For two years, I've been a happy user of an HP printer (LaserJet M1132 MFP), wirelessly connected to my home network thanks to a HP Wireless G Print Server HP 2101nw.
A week ago, a new machine came in and – to align operating systems - I had to install Windows 7 (64 bits) also on my laptop (previously we were running Windows XP).
Then, I went on with the reinstallation of HP software, for the print server and the printer.
And it was a disaster.
After the failure of the first installation ("Installazione non riuscita"), I went through a series of attempts of uninstalling and reinstalling, again and again, by various methods. Uselessly. Even Revo Uninstaller did not help.
Then, looking for information over the web, I read there was a known problem of incompatibility of the print server’s driver with 64-bit environment, and that HP was not going to rewrite it .
You can imagine my disappointment.
Now, hopefully, I write in this forum to ask for help. My request is twofold:
1) I would like to properIy clean up my laptop and remove all that bad installed sw (both of the print server and the printer), so that at least I can successfully reinstall printer software for using it via USB cable.
For this purpose, can you please give me your suggestions ?
2) I would like to know: It is true that there is no driver available for use this print server on Windows 7 (64 bit) ?
I’m asking because I found these pages which seems to give some hope, but I’m not so sure ... :
http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-2101nw-Wireless-G-Print-Serv...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/HP-2101nw-wireless-printserver-on-w...
Many thanks in advance for your help
Simone

MG3100 Cannon Printer, after changing the black prints misallied, and I have manually aligned??

After changing the black ink cartridge on my Cannon MG3100, when I print word and from the internet the prints are all misaligned and I have manually done the print head alignment, print alignment values, cleaned the nozzles, cleaned elements and clenaed the roller. I even brought the ink cartridge back to Staples thinking it was defective, but it still will not print correctly, does anyone have any answers please? Thank you! DD

Hi DD,
If you have replaced the ink cartridge with a Canon genuine ink cartridge and have already performed both automatic and manual print head alignments as well as cleanings and are still experiencing alignment issues, the printer will require servicing. Please Contact Us for your servicing options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printer has new all new ink and still will not print

I just got back to school and unpacked my HP Photosmart 5514 CQ183A printer. Upon trying to use it I noticed the ink was empty, so I went to the store and bought brand new 564 ink in every color. I installed them all properly and went to print again, and it still did not work. So I pressed "clean printhead" in the tools menu. Ink slowly started to appear on the paper so I "cleaned the printheads" a few more times until it was all perfect. I then printed what I needed, turned my printer off and went to sleep. This morning I woke up and tried to print again and it is doing the same exact thing as last night. Worst part is, it says all of my ink except for black is now empty. How can that be when I just bought all of them last night and only cleaned the printhead 8 times and printed 2 pages of only black ink the night before??
I bought the printer in late June of 2012 and I only use it when I am at school 7 months out of the year. When I pack up and go home I put the printer back in the box with all the orginal packaging. I do not understand why a printer that has only been used for about 14 months is haveing this problem!

Hi hellohpthisisst,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print after replacing the cartridges.
I see you have done the printhead cleaning a few times to try and fix the ink issue you were experiencing, please remember when doing service tasks on the PS 5514 it will use some ink. However you're right, the cartridges should not be empty. I would like you to take a look here and make sure the cartridges are properly vented: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still running into print quality issues, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My printer will not print in black ,i replaced the ink and now it will not print in black ink

my printer will not print in black ,i replaced the ink and now it will not print in black ink

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

[solved] printer ink level - inkblot/ink problem

hi to all
i want to my printer ink level
because cups isn't able to show me (at least for my printer), i need "external" tools.
i've found an interesting program and related libraries: inkblot is the gui which is based on other program and lib; inkblot is in AUR so we can easily install it.
the problem is that inkblot or ink can't find my printer !!!
how can i fix it ?
thanks
Last edited by nTia89 (2011-08-08 11:54:06)

The problem is that cups doesn't use usblp anymore, actually in many cases you have to blaklist usblp to get your printer work. However ink package relies on usblp, so you have to install cups-usblp from AUR instead of cups from [extra].

Printer does not print the blue ink and clean printheads does not show the blue blocks

I cleaned my printheads numerous times and ran the printing test but the blue blocks do not show up. There are no streak lines in any of the other colors. How do I fix this problem?

Hey there @mvelalis!
Thank you for posting on the HP Forums!
I would be happy to provide some assistance regarding the cyan not printing. If you have already run the printhead cleaning with no success in getting the cyan to print then I suggest removing the printhead from the printer and manually cleaning the copper contacts. The printer takes 4 print cartridges and 2 printheads. The printheads need to be replaced like cartridges but not as often. The printheads are what actually put ink onto the page.
To manually clean the printheads click: http://support.hp.com/us-en/document/c01609042
I was also able to locate a document regarding Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g.... I suggest going through the documents for possible solutions to your issue!
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Printer Ink and Alignment Problems

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