Printer Install failure on LaserJet P1102w

Printer was installed and worked for awhile on a Dell venue 8Pro Tablet running Win 8.1(32bit). Printer no longer wants to print nor can I get it to re-install on any computer running win8.1. I can see it on the network but each time I try to run an install it fails.

Hi maxcat1994,
Welcome to the HP Forums.
I see from your post that you are unable to install the printer on the any computer running Windows 8.1.
I will be happy to help you.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
(hold down the x button and when the printer makes a noise let go)
After the reset, disconnect the routers power cable, wait 10 seconds, then reconnect the power cable.
Restart the computers.
Run a uninstall from the CD or the program files.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Go start and select computer.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall From CD:
Go start, computer,
right click on the CD for the printer, left click open in a new window, double click on uninstall.
Run the installation again and don't connect the USB cable until prompted to configure the wireless network again.
Test the printer.
I would setup a static IP address for the printer so this won't happen again in the future.
Printer Does Not Maintain Wireless Connection. Go to Solution four: Assign your printer a static IP address.
Please let me know if you need further assistance.
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Similar Messages

Installing wireless HP LaserJet P1102W on a MACbook Pro 10.9

This is a new printer and install. I cannot figure out how to get it to print wireless. Prints fine with USB cable. Do I need a different driver or ???

Hi @SueFox56431 ,
I can help you with setting up the printer over the wireless network with Maverick.
I have provided the steps to also check the Encryption and Password for the network:
Check your network Encryption type:
Go go to the Apple/system preferences/network/click the advanced button/double click the network name. (shows WEP or WPA)
To check the network password follow these steps:
On the Apple menu bar, click Go, select applications, utilities, keychain access, double click the network name,
check the box to show the password,type in your Mac password to view it.
(some networks have a shortcut password setup)
Make sure Safari is set as the default browser. (sometimes the EWS won't open if it isn't set as the default)
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Delete the printer from Printers and Scanners. Connect the USB cable from the printer to the Mac and add the printer again. Make sure it shows just the printer name, you might have to click on the dropdown to select the printer from the list. (Laserjet P1102w) You might have to run the Apple Updates.
Here is a Youtube video of the Laserjet P1102w wireless installation on Maverick.
Laserjet P1102w.
You may follow the steps instead of watching the video if you like.
Then go to the Apple, System Preferences, Printers and Scanners.
Highlight the Laserjet on the left side of the window.
Then click on Open Print Queue, click on Settings, click on Utility, click on Open Printer Utility, then click on the HTML Config button.
The Embedded Web Server for the printer will open.
Click on the Networking tab, select Wireless on the left side.
Fill out the information for your network. Make sure infrastructure is selected. Status: make sure you select Enabled.
Apply the settings.
Then go back to Apple, System Preferences, Printers and Scanners and click the + sign to add the Laserjet bonjour printer. (might take a couple of minutes to appear)
Delete the USB printer from the list from the Printers and Scanners window.
Disconnect the USB cable and try and print.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to Print Labels? - HP LaserJet P1102W

I'm close to pulling my hair out here. I recently purchased a LaserJet P1102W as a replacement for my LaserJet 1022n that finally gave out. I am trying to print Avery file labels (template 5066). I am using the old file document, I simply need to reprint. So, I open the file and select 'Print' and then hit 'OK'. On my old model, the Attention light would blink red until I hit what I guess is the ok/accept button (I think it was the button with the triangle and the ! inside, but I can't be sure now) - it would then send the print job for the labels though, allowing me to put the label sheet in first and then it would feed that through from the main tray.
With this new model, I follow exactly the same steps but I can't get the document to print. Hitting the Power button on this unit only turns it off. Hitting the Cancel button deletes the document from the queue and it won't print.
I just spent nearly an hour and a half with HP Live Tech Support and they can't seem to give me a straight answer. They're telling me they need remote access to fix the issue or they need me to delete and reinstall my drivers. One thing the techs are sure of is that it is not a hardware issue, simply user error. Even though I repeated the steps that I took and they say that everything is correct. I was also told to "please the paper", whatever that means.
I was hoping that I could find a fellow user of the P1102w here, or at least someone knowledgable who isn't reading from a book. It just feels like there's a step missing somewhere once I bring up the Print menu. Do I need to manually change a setting or direct it to pull from a certain tray? I'm just trying to do everything possible before I actually uninstall/reinstall the drivers. Also, all the software is current, no updates needed.
Someone please help! I'm losing it...or I've already lost it maybe. lol
Thanks in advance for any sanity that you might be able to bring.

I realize this is an old thread, but it came up as one of the first Google search results and there was no solution.
I was having this problem too. The problem ended up being that I had turned off the status messages in the printer setup. When I turned the status messages back on, a window pops up when I try to print a label. I click "Continue" and it pulls the label from the manual feed.
Chad

HT1338 How do I install a hp Laserjet P1102w printer to a Macbook Pro with WiFi

The hp Laserjet printer is plugged into the usb port of an IBM PC running Windows XP. I would like to leave it thus connected.

From your post I cannot tell if you know the procedure to add a Windows shared printer to the Mac but are having trouble after doing so, or if you don't know the procedure. So I will reply on the premise that you don't know how to add the shared Windows printer.
So for starters, the HP would have to be shared on Windows. This will let the Mac see the shared resource on the local network. You also mention WiFi. So this would require the PC and the Mac to be connected to the same WiFi router.
With the sharing enabled on Windows, on the Mac you open System Preferences > Print & Scan and click the plus button to add. You then select the Windows tab in the Add printer sheet. This presents you with a window that has three columns. The first is the Workgroup, followed by the Computer then the shared printer name. Typically Windows will use Workgroup for the workgroup name. So you should see Workgroup in this first column. When selected, the second column should show the name of your Win XP computer. If you select this computer name, you will then be prompted to authenticate to Windows to continue. At this point, enter your Windows user name and password. With this information correctly entered, the third column will show the shared printer. Select this and then select the supporting driver for this printer in the Use menu. Click Add to complete the queue creation.
Now with regards to the supporting driver, there are many printer drivers for OS X that cannot be used when a printer is shared by Windows. So if the driver you select on the Mac fails to print then you may have to look at alternative drivers, such as Gutenprint, PrintFab or HPIJS in the case of HP printers. But if this particular HP LaserJet supports the PCL or Postscript printer language, then you can select the Generic PCL or Generic PS that is included with OS X. While these driver do not give you any features for printer, they do at least let you print.
One last point. After adding the printer, the first time you try to print from the Mac via the Windows shared printer, you will be prompted to authenticate again. So enter the Windows user name and password again, and save this to the Mac Keychain so that you don't have to worry about authenticating the next time you print.

Printing on an HP LaserJet P1102w from a Samsung Note 10.1

Hi,
anyone who could tell if and how I can print from my Samsung Note 10.1 to my HP Laser Jet P1102w?
I understand it must happen by connecting my printer wirelessly to my router, which I have not done yet. (I already use its USB connection to my laptop, and shall continue to do so.)
Help is greatly appreciated!
EinarF

Hi,
First connect the printer to your wireless network, it is essencial to print from a mobile device.
First remove the existing device as following:
On the Windows taskbar, click the Windows icon ( ), and then click Control Panel . The Windows Control Panel opens.
In the Control Panel , click Devices and Printers .
Find the icon for your HP product ( ), and then right-click it.
Click Delete to remove the product.
Disconnect the USB cable from the product and the computer.
Once you are done launch the software installation CD again by selecting a wireless connection, it will ask you to temporarly connect the USB.
Once the printer is connected to your network and the blue wireless light is turned On (solid), you may remove the added network device from the control panel as listed at the beginning of my post, then plug the USB and it will be added as a USB for that laptop.
As soon as the printer was connected to your wireless router use the HP ePrint app to print from your Samsung Note:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03679829&lc=en&product=4110396&tmp...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Printer Install failure for Canon or HP printer - utter disaster

One day, several months ago, I decided to unplug my working Canon iP6700d from my Imac Duo Core (all updates installed).
I plugged it into a Windows computer - where it works fine - I tried using it again on my iMac... and IT NEVER WORKED AGAIN ON THE IMAC!!!!!!!!!!!!!!!!
I tried everything those people at Canon recommended - over and over I uninstalled the Canon software, etc. etc. Logged in as ROOT user and tried it... etc. etc.
Then I even tried my HP Printer at work - brought it home. Tried to install it to my iMac. Realized?
IT'S NOT THE CANON PRINTER!!!! REPEAT: IT'S NOT THE PRINTER!!!
IT'S THE MAC! IT WON'T INSTALL THE HP PRINTER EITHER!
So - I stopped trying to use my new-ish iMac to print.
End of story.
That *****.
As usual, with computers - these problems take hours to resolve and waste parts of days.

Welcome to the Apple Discussions!
So tell us what you do to maintain your Mac? What is your routine daily, weekly and monthly? What do you do after software updates? What do you normally do to troubleshoot Mac OS X issues?
Is all of your software up-to-date? Is your firmware up-to-date? How much RAM do you have?
PS - All caps is yelling here in the Apple Discussions! We know that your are upset, but yelling won't help.

Install failure for LaserJet M1212nf

Greetings to the well of knowledge...
I am attempting an installation of a LaserJer M1212nf on a Dell thin client device running Windows 7 Embedded. I have done this successfully on the same device other times but I cannot seem to get past the driver installation. The installation is failing when trying to install the MFP driver; the Windows driver installation dialog just shows "Failed".
I saved the installation log and the setupapi.app log, each of which are indicating some sort of error(s) occurring but I cannot make out what they are telling me.
Can someone look at these logs and tell me what's going on?
Thanks,
Ken Carter

Yes, it happens sometimes. Had you tried the Safe Mode install and it didn't work, that would have been my next suggestion. Did they give you a new disk? It's good news that you are up and running but you still need the install DVD. If they didn't replace that, get another from Apple.
-mj

HP Laserjet P1102w Printing

Hello.
I have a Mac Book Pro that I just bought over the summer, so it is the latest addition. I have been trying to print with my HP Laserjet P1102w through a USB cable and it has not been working. When I print a document, it says that the document is printing and that it finishes printing, but for some reason it doesn't actually print.
I have tried restarting both the laptop and the printer, as well as downloading the HP Laserjet software from online, but nothing seems to be working. Please help.

Hi @Maddog42 , I can help you with getting the printer to work properly on the Mac by a USB connection.
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
Printing a Configuration Page.
The drivers are installed by the Apple Updates. OS X v10.9 Mavericks: Installing and Using the Printer on a Mac.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet P1102w)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to install HP Laserjet P1102w without a disk?

I have a Dell Notebook running MS XP and I want to install my HP LaserJet P1102w which was previously installed on a laptop that has died.
The notebook does not have a CD drive. How can I link the printer to this computer.
HELP please.
Thank you!!

You can get the SOFTWARE free here
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80329-5&cc=us&dlc=en&lc=en&...
***WHEN DOWNLOADING CLICK SAVE not RUN!**** save to desktop to make it easier to find.
-Open the download
-Select extract
-then once it extracts install the software
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP Laserjet P1102w won't stop printing

I've just installed an HP Laserjet P1102w from the disk and it won't stop printing. I've disabled the bidirectional support and gotten rid of all other HP devices on my laptop but it still keeps going - just printing blank page after blank page. How can I stop this?

Hi @dionysusthewino ,
I see that the printer is printing out blank pages and won't stop. I would be happy to help you.
Clear out the print queue on the computer.
Then power cycle the printer.
Restore the printer back to factory settings, if you are still having issues. If the printer is networked though, you will have to set it up again.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
If you need further assistance, please provide the results and the following information.
What operating system are you using?
How to Find the Windows Edition and Version on Your Computer.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How is the printer connected? (USB/Wireless)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Surface pro giving error when printing to hp laserjet p1102w

every time i try ang print either via wireless or connected with usb i keep getting an error message. why could this be happening. ive successfully installed all the software.
any sugestions would be very much appreciated.
thank you

Hi dperomingo,
Welcome to the HP Support Forums! I understand when you try to print to your HP Laserjet p1102w you get an error message. Can you please let me know the exact error message you are getting? Have you ever been able to successfully print to your LJ 1102w? Also which Operating system are you currently running?
I would like you to go ahead and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply with the requested information, please run the PSDR and let me know the outcome!
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OSx 10.6 won't set up for wireless printing on laserjet P1102w gets stuck at HTML config

I see many posts with this problem but no real solution. Is there one?
When I click on HTML Config, this is what I get:
This page contains the following errors:
error on line 6 at column 47: Entity 'nbsp' not defined error on line 10 at column 8: Opening and ending tag mismatch: link line 0 and head
Looking for a solution to print wireless with my Laserjet P1102, running OS X 10.6.8 on MacBook Pro
Thanks!

Hey @Shellyschoon,
Welcome to the HP Support Forums!
I understand that you're having an issue setting up and installing your HP Laserjet P1102w printer wirelessly with your Mac OS X 10.6.8. I'd be more than happy to help you with getting up and running wirelessly today!
The HTML Config errors that you're getting seem to be an issue with your internet browser. Can I have you start by changing your default browser on your Mac and giving the wireless configuration another attempt?
In order to change your Mac's default browser (preferably to Safari), you want to go to:
Choosing a default web browser
Open Safari (/Applications).
From the Safari menu, choose Preferences.
Click the General button.
Choose your desired browser from the "Default web browser" pop-up menu.
Mac OS X: How to change your default email application or web browser
Once your default web browser is changed to Safari, try to run the HTML Config wireless setup again.
Let me know if this works for you. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Help setting up a Laserjet P1102w for wireless printing on a Mac

I'm trying to setup a Laserjet P1102w on my Mac for wireless printing, but it's not working. It will print fine using USB, but all the documentation for wireless setup is for Windows, not Mac. if I connect the printer via USB to my Mac, how will it get an IP address from my wireless network? Any help appreciated.

Hi Staxofjoy,
Based on the information you provided, and comparing to another post regarding this issue (link below) - It sounds like you are running 10.7 (Lion).
http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/HP-Laserjet-P1102w-driver-for-Macbook-OS-X-Li...
Please go to the linked thread above, and look for the post by mikel1004 - he outlined the steps for connecting Adhoc to the printer very clearly.
Summary of what you will need to to:
1. Reset Printer to Defaults
2. Connect to printer via Adhoc from your Mac (This will disconnect you from your home wireless network)
3. Access HTML Config, and configure the printer's wireless settings manually from there.
4. Reconnect the Mac to the Home Network
5. Add the printer to the print queue.
Hope this helps
I am an HP Employee
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Please mark the post that solves your problem as "Accepted Solution"

I'm trying to connect my iPad to my HP Laserjet P1102w so I can print. How do I do it?

How do I connect my iPad to print from my HP Laserjet P1102w?

The Printer Manual offers an airPrint section, but does not say whether every model of the 1100 series supports AirPrint or not
http://h10032.www1.hp.com/ctg/Manual/c01695231
Assuming it does, you need to connect your printer to the same wireless network your iPad is connected to.
Once that is done, you will need to find the action icon ()in any App you want to print from, and then tap on the Print option. Then you can tap on "Select Printer", and wait for the iPad to find the Printer. Once it does you can select it, and print to it.
Print from your iPhone, iPad, or iPod touch - Apple Support

HP Laserjet P1102W not connecting to wireless network

Hi,
yesterday I tried to install my new Laserjet P1102W with wireless capabilities. The first setup went fine and I was able to print wireless from my pc. But when the printer went in sleep mode I had to redo the wireless setup to get it connected.
So I searched for a possible firmware update on the Ducth HP site, found the lastest firmware (20110826) and followed the instruction to upgrade it. But the upgrade took more than 20 minutes, and th lights on the printer didn't blink. So I pressed the power button again to wake it up, printed a selftest page and did see that the firmware was updated.
But then the problems started, the printer only gets a 169. ip address while I've setup the wireless correctly (tried manual and automatic setup) while I expect it to get a 192. address. And ofcourse I cannot print anymore via the wireless connection.
So I tried to find an older firmware to put back on the printer, but with no luck. Also tried to re-apply the latest firmware, but then I get the message that the printer is already up to date.
Is there a possiblility to force the firmware update to run again? Or can I get an older firmware from HP?
Best regards
Rob

I had the same problem, I was able to connect into my wireless network when I installed the printer (using the CD that came with it) and was able to print but when I turned off the printer and turned it back on it won't connect to my computer
and my wireless network. I did the same thing you did reinstall but get that 169 IP address. Believe me I was on the phone with the Geek Squad tech for almost 2 hours and the problem was not solved so he told me to just keep the printer on so I don't lose connection. Same thing with the 1st HP tech support who tried to help me. He even changed something in my internet security but did not solve the problem at all. The second HP tech support worked on it too and finally told me that it could be my router. I have an old Linksys wireless G router so I decided to buy a new router and bought the Netgear N600 WNDR34000v2 and reinstall the printer and everything worked fine. Also before you install the printer driver be sure to uninstall the printer program (go to Control Panel-Programs and Features) and also disable your firewall because it could also cause problems in the installation. Now all my 5 computers in my network are using the printer and I can turn it on and off with no problems at all in printing.

Printer Install failure on LaserJet P1102w

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