Printer installed and recognised by PC BUT "UNABLE TO COMMUNICATE WITH printeR"

tHIS KEEPS HAPPENING.  I have wasted hours and hours with this piece of junk!  Install, re-install, make sure the network is working, get it working ... only to find a few days later with no explanation that it now doesn't communicate with the PC, or PC doesn't commuicate with the printer!  HOw can this happen.  Why can't HP make printers that work and continue to work.  Aaaaaaaagh!! 

When a printer is on the network (LAN or wireless), PC and printers don't talk to each other directly, they go through the router. "Unable to communicate", is usually due to network issues, or simply the way they work. Here are a few suggestions to minimize communication issues:
1. if your router supports, try assign the printer a fixed IP address, using DHCP means computers and other network devices (like the printer) could get a different IP address every time they turn on,and on top of that, computers and printers nowadays try to be smart and remembers those info they last have and when things change, they are out of sync. It takes time for them to re-discover each other on the network.
2. make sure the wireless signal strength is high enough, move the the printer closer to the router if needed.
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

Similar Messages

  • HP Officejet Pro 8100 unable to communicate with printer, but still prints

    Hello,
    I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.  
    When installing  I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB.  While installing I only installed the basic print driver.
    The printer appeared to install correctly.
    When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer".  The only option on the error box is the cancel the current print job.
    Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
    I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
    Any ideas?

    Hi aconway,
    I hate to hear you are having issues.  This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue.  Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here. 
    Suggestions:
    1. Run the print and scan doctor to identify any port issues
    2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft). 
    3. Remove any hubs or switches if being used.  
    Hope this helps!
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    I work for HP.

  • Unable to Communicate with Printer message, but still prints

    I installed a new ENVY 4500 printer on my Windows XP system. and it there are two problems:
    1.  when I try to print, it tkes some time, then a message window appears with "unable to communicate with printer", but it still prints.  I have uninstalled the printer and the drivers and reinstalled, but to no avail.
    2. I have a Seagate GoFlex USB backup drive attached.  However, when the printer is connected, the Seagate drive disappears.  It happily coexisted with my former HP C4100 printer for years, but the new one seems to cause problems.

    I solved the problem.  I purchased a new USB cable for the printer.  I deleted the printer, uninstalled the print drivers, and completely reinstalled the printer.  At first the installation did not work, but I discovered the USB cable was not completely inserted into the printer.  Initially it felt like it was, but I gave it an extra push and it clicked into place.  At that point the installation completed successfully.  Now the printer and the Seagate drive work properly.

  • OfficeJet 6700 - "Unable to communicate with printer" message after install

    I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
    I just installed the OfficeJet 6700 - installed OK.  I also updated software/firmware during the install process.
    Windows' "Devices & Printers" recognizes the HP as being installed.
    Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
    Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
    UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

    Sorry this is so long, but I tried to be through in my testing.
    Followed your suggested steps.
    I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
    I unplugged the USB cord from the laptop.
    I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
    After entering the IP address & clicking Next, it searched the network and returned this message:
    Additional port information required
    The device could not be identified.
    The device is not found on the network. Be sure that:
    1. The device is turned on.
    The network is connected.
    The device is properly configured.
    The address on the previous page is correct. (re: the page where the IP address is entered)
    If you are sure the address is correct, select the device type below.
    I selected Standard (Generic Network Card) and clicked Next.
    Summary dialog appeared and I clicked Finish.
    Clicked OK/Apply.
    Attempted to print. Like before, it sent the file to print queue - then nothing.
    Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
    Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
    Attempted to print. (I'm testing w/ Notepad and .txt files)
    I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
    ~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    I plugged in the USB cord again and re-ran the same series of tests.
    ~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
    ~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Reconnected to the wireless network & verified that the IP address had not changed.
    Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
    Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

  • My photosmart 5510 says online but won't print-message says unable to communicate with printer

    My  printer says it's connected wirelessly, my computer says the printer is connected, all tests say it's connected wirelessly but when I go to print it says
    Unable to communicate with printer -  printer unavailable or not connected.... might need to update IP address
    The only way to reconnect it is to turn off router and then back on again, but I have to do this every time I leave the printer for more than a few minutes.
    Any help gratefully received before the thing goes through the window!

    It sounds like the printer may be having a difficult time communicating on the network since rebooting the router seems to help.
    What brand and model is the router?
    Do you know if your network uses WEP or WPA security?
    What operating system does the computer use?  This will be good to know if any steps need to be performed from the computer.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

    My printer has been functioning well for some time.  When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print.  As of three days ago I receive that message when trying to print from both of my laptops.  I am wireless and have checked the wireless signal and it is strong,  The wirless connect symbol is lit on the printer.  I ran a wireless Network Test Report on the printer and the results indicated no problems.
    The printer woks if I use it manually to print or scan.  Neither printing nor scanning work when command is sent from my computer.  The Wireless Network Test Report printed fine.  Interesting though the Wireless Network test Report had the following date:  Jan-00-00 00:00AM.

    Hello @Dalead,
    Welcome to the HP Forums!
    I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
    Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • Unable to print/scan- unable to communicate with printer message

    I am unable to print due to a unable to communicate with printer error messaege. I was previously able to print just fine( a few hours a go) the IP addy has not change. The printer is connected to the network and able to download updates etc just fine. The printer is connected  but  they just wont recognise each other. Print and scan doctor was a complete waste of time, it showed the printer insatlled but then could not connect. Can someone please help getting so very frustrated with these products. Printer is the 6700 All in one series and laptop is Hp Envy.

    Hello @leilee  , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you're experiencing connectivity issues.  I would like to help!
    I would first recommend a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would then recommend utilizing this document on Wireless printing center Troubleshooting Issues.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Unable to communicate with printer; ad hoc problem: Photosmart 6510

    I'm running windows 7 pro and I recently installed the aforementioned printer. Please help. 'HP-setup-73 Photosmart 6510,' the name of the printer, is recognized and able to be connected to in my network wireless connections. Firewalls have been disabled and Installation and network config is already set - at least to my knowledge. But when trying to print something, an error window pops up saying: "Unable to communicate with printer...If you installed this printer by IP address, please update the IP address..." That error message could be irrelavant; Perhaps it's a setting adjustment on the printer side. I don't know, that's why I'm asking.   what should I do to fix this problem?

    Print a Wireless Network Test from the front of the printer (probably the Network or Wireless menu).  Does it indicate that your printer is connected to your network?
    If so, go to Start > All Programs > Hewlett-Packard > [your printer model] > Update IP address.
    If you want a more permanent solution after doing this (so you will not have to do it again), set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway.
    - Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • 8600 - unable to communicate with printer error

    I bought a 8600 about 6 months ago.  The printer worked fine for about a month... then my XP and now my new WIN7 machine keeps getting a connection error (was hopinp the move from XP to WIN7 would resolve).  My windows 8 Surface has no problem.   The issue will go away very temporarily if I reboot (here is the irony - HP's print doctor app can see my printer - and the "fix" is to reboot - sorry HP, rebooting every time I need to print is no an acceptible fix). 
    Printer is on.  Router is fine (note that the WIN8 machine can print while the WIN7 machine is providing an error).   If I update the IP address as noted below (note the IP address has not changed), there is no possitive effect on the issue, but the connection is confirmed durring this process - but still get the error when I try to print.   
    Full text of error message:
    ! Unable to communicate with Printer
    The print job could not be completed becuase the printer is unavailable or not connected.  Check your cable or wireless connection, and make sure the printer is powered on and ready.
    If you installed this printer by IP address, then you might need to update the IP address.  Us the update IP address item in the Start menu entry for this printer....

    After tons of searching, misguided efforts from HP "experts" trying to point at the router - I think I found the solution in bvwjm's post. 
    his/her comment:::
    I changed the port address in Printer Properties that Windows was using to find the printer, from the HP network rediscovery port monitor, to my assigned static IP address with port type "Standard TCP/IP Port".
    I am finally able to print - no reboot!  I will cycle a few times and see how it does for a week, but allowing "printer pooling" and adding the port - matching my IP address on the printer seems to have solidified things. 
    Re affirms my posts on other errors like this - it is not a router issue as the HP experts point the finger away from HP

  • HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

    I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions? 

    I finally solved it.  Reflecting back on previous message boards I decided to try one last time.  Some posters have found the problem in the Antivirus, Firewall protections.  (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall.  Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked!  I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls.  Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected.  There should be a message indicating that it's connected but unable to print due to firewall protections.  

  • Error: Unable to Communicate with Printer

    i can print a test page from the hp deskjet 3510 series : hp printer assistant application on my laptop and I can print to the printer by sending an email so I know that it is connected to the network and I know my laptop can print to it. But when I try to print from Word or any other application I get an error: Unable to Communicate with Printer
    Any ideas?
    This question was solved.
    View Solution.

    Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP 7520 All in One "Unable to Communicate with Printer" msg

    We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe).  This was the original set up.  When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router).  I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months.  Now I am getting this error "Unable to communicate with Printer"  and says it is unable to to be completed because the printer is unavailable or not connected.
    The printer IS connected and on.  My PC can see the printer listed in the control panel (I in fact uninstalled and reinstalled to see if that would fix the problem- it didn't).  The only thing that has changed since I originally set this up was that I added my second PC (Windows XP) to the network but I don't think that's the cause of my print job requests failing to print.
    I do know that the modem itself has been reset a couple of times due to the cable deciding to drop out a couple of times.  Could this be the reason why?
    What else can I look at to try to get my PC to communicate fully with the printer.  I've tried printing from googlemaps as well as a short notepad file.
    Thanks!
    This question was solved.
    View Solution.

    Let’s try this.
    1. Verify in the printer that 'Auto Off' is disabled.  Use the Embedded Web Server (EWS) by going to the  
        printers IP address in your browser, Settings Tab/Auto Off.  Or use the Printer Assistant, Printer Home
        Page (EWS).
    2. Set a static IP in the printer outside the DHCP range of the router. 
    In the router:
    3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest. 
    4. Set router to 20Mhz only, or 145Mbps depending on router. 
    5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
    6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
        system (if you want to know why, search the web). 
    7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
        they must be different for all bands, even for any Guest networks. 
    8. Save all settings.  Power off both, wait 5 mins.  Power on router wait 3 mins. 
    9. Power on printer and verify it reconnects to router. 
    Windows 7/8/8.1   Is Network Discovery on or off?
    Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
    Under Home or Work (current profile) \ Network Discovery.
    Select "Turn on network discovery" and save changes.
    Now try.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • "Unable to Communicate with Printer"

    I work at home, dialing into the office through VPN. Windows 7. Been using my HP printer flawlessly for 7 months, including up to yesterday, but today, I get the above error.  The printer is connected, the wireless is working in my home for all other peripherals attached to it. My work help desk is talking gobblygook to me and can't help.  It's something about an IP address. Can anyone help?  Work firewall won't let me download the HR Scan Doctor.

    Hey @GinaCh,
    Welcome to the HP Support Forums!
    I understand that you have been using your HP Officejet Pro 8620 e-All-in-One Printer through the wireless connection to your Windows 7 computer fine for months now. However, recently, when connecting to your VPN to print you are receiving the message 'unable to communicate with printer'. Unfortunately, this error message is the exact reason why your printer is not supported over the VPN connection when wirelessly connected.
    When you network the printer it comes down to a numbers game. To explain this better I am going to use an example below. When you have a wireless printer on your network it is assigned an IP Address from your router that allows it to communicate with other devices on your wireless network, such as  your computer. The first 3 sets of numbers in an IP Address are the same on every device connected to your network.
    As an example,:
    Printer IP: 192.168.1.8
    Desktop Computer IP: 192.168.1.5
    Laptop Computer IP: 192.168.1.3
    As you can see, the first 3 sets of numbers are identical and the last digit is different on each device.
    When you connect over a VPN your computer disconnects from its local connection (your home network that the printer is connected to) and connects to your business network. This VPN connection will change the numbers so your computer that is connected to the VPN will no longer have the first 3 sets the same as the printer.
    As an example:
    Printer IP: 192.168.1.8
    Desktop Computer IP (On VPN): 10.1.10.19
    Laptop Computer IP (Not on VPN): 192.168.1.3
    If the Desktop computer 'thinks' it's on a different network when connected to the VPN than your wireless printer will be blocked from communication. The 100% way to resolve this issue would be to connect your HP Officejet to your computer through a USB Cable. If this is not an option than the next supported step would be to log into the VPN and open the document you need to print, then disconnect from the VPN and select file and print and everything should work fine.
    Now there may be security settings or port settings that may have changed on the VPN which is why the printer is now being blocked from communicating over the network. To resolve this you would need the IT Department for your company to take a look into this issue for you.
    I hope this helps clear up any confusion. Should you wish to connect your printer through a USB Cable connection I can certainly assist you with that. Best of luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Unable to Communicate With Printer error

    I have an HP Office Pro  8600 Plus that is connected wirelessly.  After I start the computer, I can print fine for a day, but when I try to print the next day, I get the error message 'Unable to Communicate With Printer'.  I am running Windows XP 32 bit on a Dell computer.  I have changed the settings on the network card to not power down and the computer to not shut off the disks to try to fix the problem, but the problem is still here.  If I reboot, I can print again.
    I run Norton antivirus.
    I have another HP printer connected by a network cable and that printer works fine.  I have a Canon MG printer connected wirelessly that experiences the same issue of unable to communicate.
    I can ping both wireless devices (192.168.1.74 and 192.168.1.73) even though I cannot print to them.
    Thanks,
    Andrew 

    Try setting the printer to a static IP like 192.168.1.10.  Change your routers wireless channel to a fixed channel like 1,6 or 11 not auto.  Now try.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Photosmart 7525 - Unable to Communicate with Printer

    I set up my printer through the driver provided in the packaging. Everything seemed to be going fine until I try printing anything wirelessly from my computer. The printer claims that it is connected to my internet connection and everything has been configured, but when I try to print anything it says Unable to Communicate with Printer. I have searched through countless troubleshooting forums and cannot find a solution that works, please help!

    Hi Star-A-Star,
    Thanks for providing that information.
    Since the printer is working on the one computer the printer is on the network.
    For the other computer follow these steps:
    Restart the computer and router.
    Make sure the computer is connected to the proper network.
    Left click the wireless icon on the taskbar, it shows the network name that you are connected to.
    Find out what the IP address is for the computer and the printer.
    The first 3 sets of numbers have to match for the printer to get connected to the same network.
    Go to start, run, (might have to type run in search window) type cmd, type in ipconfig.
    Check the IP address.
    Now check the IP address for the printer.
    Do the first 3 sets of numbers match?
    Try to access the printer's IP address again through Internet Explorer.
    Then run the add printer wizard on the computer.
    Go to start, devices and printers.
    Open the add printer wizard.
    Select local printer and uncheck automatic detect.
    Next.
    Select use the following port, select create new port, choose HP standard TCP/IP,
    add TCP wizard comes up, next  type in the IP address for the printer and continue the wizard.
    Make sure the printer is online.
    Try printing a document.
    Let me know the results.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

Maybe you are looking for