Printer is no longer printing accurate color renditions​!

Our printer is a C7280. We completed the Extended Self Test Diagnostic to check the color renditions.  All colors including black come through perfectly on the test.  When we copy page two of the test pages, the black copies as charcoal and the two magentas copy with approximately 50% of the color.  Both magentas are very light.  We have replaced the ink cartridges and there is no change.  All color print commands (other than the Diagnostic Test) through our computer result in very poor quality pictures that are mostly blues and greens.  The blacks are acceptable although not the best.  What do we do next?

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One other thing: You either used the "Ask your question" field on this discussion board or you've been misled by poor field labeling on this forum.  In either case, you typed a large part of your message into the field intended for the subject.  In the future, use the "Start a discussion" link on the right, then just type a short summary of your post into the first (subject) field, then type the whole message into the field below that.

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