Printer is not connected, yet the cord connects the printer to the computer
printer is not connected, yet the cord connects the printer to the computer, HP Office jet 6700, computer Mac OSX 10.9.4
Hello jbsarts,
Welcome to the HP Forums.
I see that you are having an issue with a connection error.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. The document may have "Scanning" in the Title, but it will troubleshoot the issue just the same.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
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Good day, my iPad does not seem to pick up my printer. My printer is not AirPrint compatible but is connected to my airport express thru the USB port. My laptop which is windows type connects to the printer via airport express thru bonjour and this work well. My iPad does not pick up my printer thru the airport express. I have read about different software that you can download but this seems to be only if you are using a mac. I know my express is working fine as I can use airplay thru my iPad. Any ideas? I do not want to go to the expense of changing my printer, when there was no mention in the express details that your printer had to be AirPrint compatible or indeed wireless.
See this article to learn how to print from an iPad to your USB printer when you have a PC. The PC will need to be running when you want to print from the iPad.
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Here's some iPad suggestions. Most also apply to the iPhone. Your iPhone or iPad may show the wifi symbol but that only shows the presence of a wifi signal. Not that you are connected.
Some things to try first:
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If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Connecting c309a to a wireless network, the printer does not find my mobile hotspot connection.
I switched to a mobile hotspot w/verizon. I had set up my computers (2) just fine the first time. I had to exchange the hotspot. I was told by my computer to insert a flashdrive and transfer my network settings to the printer and other computer. After inserting the flashdrive into my photosmart c309a printer, it flashed "turn off and on" I did, then the printer had lost the network settings menu altogether! I took it to bestbuy to be looked over and was told they were able to get my network menu back but it was still unable to register a wireless connection?? I'm not sure what to do now?
Sometimes DSL providers have more control over the router than the printer likes. There is what I believe to be a similar situation here in the states with ATT 2Wire routers. This is a cut and paste from instructions on how to fix that. Try it and see if it works.
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
TS3274 ipad will not charge when USB cord connected to PC or socket.
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All-in-one 6830 printer Does not enter sleep mode when connected to a phone line
HP staff help. HP all-in-one printer 6830 does not enter sleep mode when conntected to a phone line via 1-Line jack. The Firmware is PNP1CN1521AR. On August 1, 2015, I purchased an HP all-in-one 6830 printer and upgraded to firmware PNP1CN1521AR.When a phone line is connected to 1-Line jack of 6830, the printer will no longer enter sleep mode and the display remains on indefinitly.Removing the phone connection either from the wall outlet or from the printer causes the sleep mode to work correctly again where the control panel display turns off after 5 minutes (or optionally after 10 or 15 minutes).This problem was previously reported by a user and has not been resolved, see:http://h30434.www3.hp.com/t5/Other-Printing-Questions/Sleep-mode-of-Officejet-Pro-6830/td-p/4772182 The user did not receive a resolution to this problem according to the thread.
There seems to be a 6830 printer firmware or hardware problem causing this. HP should be able to confirm this problem on 6830 easily.
Please advise ASAP.
ThanksIt's a regular analog phone line. I've tested it with other phone lines. No difference. I have another all-in-one printer which works fine (goes to sleep mode) when plugged into the same phone line.
The 6830 works ok in other aspects. The only problem is the sleep mode. Any 6830 with the firmware I mentioned should replicate the same result, regardless of anything else. The previous firmware to PNP1CN1521AR also created this problem according to the original report of this problem by another user.
I'm sure there's a bug in the firmware. A subroutine in the firmware monitoring the incoming fax ringing, mistakenly, sees the voltage across the phone jack pins as an event and wakes up the printer instantly even though there's no ringing. As the previous user also suspected, there seems to be an error in the phone line voltage threshold used by the firmware. The present firmware always sees a ringing at the phone line which causes it to never stay in sleep mode. -
When I tried to hook up my macbook pro to a projector and play a dvd, the dvd wouldn't work. I would only get an error message. The dvd worked when it wasn't connected to the projector but doesn't work when it's connected. It just shows a blank screen as if it's trying to connect. Also, the connection works when I don't play the dvd. Any ideas?
Hey there lynmrigg,
It sounds like have an HDMI to VGA adapter connecting your MacBook Pro and your projector but the screen on your computer goes black and no image appears on the projector. I would use the troubleshooting in the following article to help resolve or isolate the issue here, named:
Apple computers: Troubleshooting issues with video on internal or external displays
Try unplugging the video adapter or cable and then plug it back in.
If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.
Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.
If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).
Reset the system
You can reset the Mac's parameter RAM and SMC.
Reset the resolution
Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
Start up in Safe Mode.
From the Apple () menu, choose System Preferences.
Choose Displays from the View menu to open the preferences pane.
Select any resolution and refresh rate that your display supports.
Restart your computer.
Thank you for using Apple Support Communities.
Take care,
Sterling -
I had been streaming tv with my MacBookPro 10.7.5 for several years using a cord from the mini port to the HDMI plug on the TV. Suddenly it stopped working. My computer otherwise works fine but there is my computer screen image is no longer being transmitted to the tv. The tv is black. I have it on the correct input.
I tried restarting the computer with the cord attached. Thanks in advance.Test the cord on another external display or test with another cord.
Ciao. -
I've tried resetting it to the defaults but that didn't help.
bp-73f9c4c7-86e9-4bfa-b05a-302772140109
''(added the crash ID to the thread body - c)''You can install the beta version alongside of the current release with its own profile.Then you can check out if this helps to avoid the crashes and can still go back the the release version at any time by clicking its desktop shortcut.
You can install multiple Firefox versions via a custom install in different installation folders and keep the current release version installed to be able to fallback to the release version in cases when the beta build isn't working properly.
Make sure not to start Firefox after the installation has finished and use the Profile Manager to create a new (separate) profile for each version.
Use the Profile Manager to create a new profile for this version, so make sure not to start Firefox after the installation has finished.
* https://support.mozilla.com/kb/Custom+installation+of+Firefox+on+Windows
Create a desktop shortcut with -P "profile" appended to the target to launch each Firefox version with its own profile.<br />
The "profile" parameter is the name as seen in the Profile Manager and not the folder name on the hard drive.
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
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I've looked at many threads and tried suggestions from this site with no success. Neither printer (HP 1010 and Epson Artisan 810) are Airprint supported. in checking the printers via the imac in System Preferences the printer 'kind' is listed as Airprint. I've tried to change with no success. So yes- I need some experts help and suggestions!
Hello HappyHips,
It sounds like you are getting this error message when trying to print to a Wi-Fi printer. I want to recommend the troubleshooting in this article named:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Regards,
Sterling -
No internet connection, yet WiFi is connected
Hi all! I'm having problems connecting to the internet with my iPad. The thing is, my WiFi has a full signal, however when I go onto safari it is saying that my iPad is not connected to the internet. I have other devices which are working just fine and my iPad is the only device that has connectivity problems.. what am I to do? I must also add that certain apps that need internet connectivity are still somewhat working..
Probably just a glitch. Try to reset your iPad. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot, then try again.
ALso, try force quitting safari. Double tap the home button. When you see the preview for safari, flick it up and off the screen, then single tap the home button to exit the mode. try again to connect.
If that doesn't work, you can try going into the settings and 'reset all network settings' and then try to reconnect to your wifi from scratch. -
anyone else think the lightning cord as a piece of garbage
I agree. It's much better than the old one.
If your have a problem with something overheating, that's not normal. You should take the charger, cable and iPad to the nearest Apple Store. Is the charger an Apple charger or a third party one? Many of the third party chargers are badly made. -
Printer suddenly not communicating with laptop and can't print, possibly due to antivirus software?
All of a sudden I can't print from my laptop, neither wireless or via USB. I keep getting an error message "printer not responding." I did the dx/repair and was able to print a test page, but that's it. Would like to know if it might be due to my antivirus software/firewall?
I use Windows 8 on an HP laptop. Security software is Norton. This has never happened before and I"ve been using this Norton subscription for at least 8 months, maybe longer.
Is there something I can do in the Norton settings to fix this?
Thanks.
Solved!
Go to Solution.Hi ellenrozsa,
Uninstalling and reinstalling the PIXMA MG5420 should resolve this issue. To do this, please follow these steps:
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2. Place the cursor in the upper right hand corner of your screen to display the Charms Menu.
3. Click on Search.
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6. Click Browse. In the Browse window, click on "Computer".
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14. Click on Search.
15. Type RUN.
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17. Click Browse. In the Browse window, click on "Computer".
18. Double click the CANON_IJ CDROM.
19. Double click the folder named WIN.
20. Double click the folder named Driver.
21. Double click the folder named LAN.
22. Double click the file named CNMNPU. In the Run box click OK. Follow the on-screen prompts.
Once the printer has been uninstalled, restart the computer.
To install the PIXMA MG5420 for use over your network wirelessly, please follow these steps:
1. Visit Canon's website at: http://www.usa.canon.com/cusa/support/consumer
2. Type PIXMA MG5420 in the "Enter Your Model Name" box and click GO.
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4. Under Recommended For You, please click on the MG5400 series Mini Master Setup.
5. If you agree, please select the checkbox next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".
6. Click the Download box.
7. A File Download box should appear at the bottom of the screen.
8. Click Save.
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10. Double click [mast-win-mg5400-1_0-ucd.exe] to begin installation of the drivers.
Follow the prompts and installation will complete.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well. -
What's up with the iPhone update server. I have repeatedly tried in recent days to update the IOS software on my wife's 3GS iPhone but keep getting message that the iPhone update server cannot be contacted. The phone syncs normally and I am sure I am connected to the internet properly. Also I have successfully updated ITunes software during this same time frame. What gives??
Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service. -
I can print OK from IE, just don't like tp use it.
You can disable the E10S (multi-process) in Tools -> Options -> General
The reply by TheTobyS5 was just a generic canned reply as he may not have known what E10S was about.
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