Printer is not found

After a power outage that caused an interuption in our internet service, we are no longer able to print from our wireless printer. I have tried the many troubleshooting suggestions, checked "working offline," unistalled/installed printer, shut off/on printer and router, etc. As I try to install printer again, it says printer is not found, even when I try using a USB connection. The blue wireless light is shinging on my printer, my router is working, and I have not moved it (thinking it may be out of reach). Any suggestions?

Hi cooper492, Thank you for your reply! Please try the following steps: Clean boot the computer. How to perform a clean boot in Windows.Uninstall the software. Uninstalling the Printer Software.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Windows Firewall from start to finish.Create a new user account. Managing User Accounts and Logins (Windows 8).Reinstall using the HP Printer Install Wizard for Windows. Let's see what happens! Hope this works! “Please click the Thumbs up icon below to thank me for responding.”

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Hi @prazdancr,
Welcome to the HP Forums!
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I work on behalf of HP
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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