Printer is only printing in black

I set my printer (Desktjet 4625) to print only in in black after running out of color cartirdges, and now that I have installed cartridges and ran a cartridge clenup process (which produced great colors) when I go to print again it only prints in black. I have checked that the print in black only option is off. I have connected this printer to another PC also just to eliminate that chance that this problem is due to some Windows setting. I am lost, please help
Thanks
David

Hey @DavidMiron,
I understand that you are not able to print in colour on your HP Deskjet Ink Advantage 4625 e-All-in-One Printer since installing new colour cartridges. I would like to assist you with resolving this issue today. Now you indicated that after ensuring that the print in 'black ink only' option was disabled and running the cleaning process, you tried the printer on another computer. However, you did not indicate if colours printed fine on that other computer.
On the other computer did your printer print in colour?
In the meantime can I have you print a Print Quality Diagnostics report to ensure that there are no ink defects that show on this.
Load plain white U.S. letter or A4 size paper in the tray.
On the control panel home screen, press the Setup icon ().
Press the button () next to the Down Arrow () until Reports displays next to OK.
Press the button next to OK to select Reports.
Press the button next to the Down Arrow () until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.
Example of the report
Fixing Print Quality Problems
Did this page print with the colour bars and black ink just fine?
Please respond to this post with the result of the Print Quality Diagnostics Report and whether or not your PC printed in colour when you tried it. Good luck!
X-23
I work on behalf of HP
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I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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