Printer issue, I get to the secure page and can't log in

My printer won't print in black. I have followed all the instructions to fix it. I can not down loard the one help because it is a Vista. I get to the secure page and it asks for my name and password. I am the Admistrator but it doesn't accept any of my names or passwords and locks me out. What name and password is it looking for?

You are aware that all of your purchase made on the old AppleID are forever connected to that one and can't be transfered to a new one.
Allan

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