Printer L7780 printing magenta when it supposed to be cyan

Something certainly is NOT right, the printer has been working correctly for more than 4 years suddenly in place of Cyan it print in Magenta.
I check the cartridge color is correct that is Cyan but it always printing Magenta.
I have tried many things but do not resolve the problem, I conclude this must be a software that always use Magenta cartridge for Cyan and Magenta.
This does not come immediately, first it shows some Magenta where Cyan supposede to be so it is a mix between Cyan and Magenta, then one day it print correctly in Cyan but thereafter to date all Cyan and Magenta always print in Magenta.

Hello oemar01,
Welcome to the HP Support Forums!
It appears to me that the L7780's printing issues magenta in place of cyan is caused by the printhead. This printer as four cartridges and two printheads, black / yellow and magenta / cyan.
Check out this troubleshooting guide: Troubleshooting Print Quality Issues, it will have you printing a Print Quality page. If the issue is still present on this page, keep using this to troubleshoot the issue.
If needed, you could buy replacement printheads from the Home & Home Office Store.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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