Printer loops and stalls when copying

When copying a document on the flatbed of the printer,  often - but not always- the printer "says" it is copying but is really in a loop.  The only solution I have found has been to turn off the power or unplug the printer, wait 30 seconds, then return the power to it.  Note:  I have not used the document feed much; do not know if the loop occurs with that source too.
I have noticed this problem frequently after using the printer to SCAN a document.  So I recently started changing the printer settings on my computer after scanning to revert back to PRINT.  It still loops on the next COPY.
What can I do to fix this?  Or, what am I doing wrong?

Hi @DelmarDaisy 
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
 It is possible the printer is not getting enough power.
If the printer is already connected to a wall outlet, or if you move it and the issue persists, please call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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