Printer no longer connecting to wireless network

I updated my wifi password so I had to reconnect all my wifi enabled devices. I decided to just go back to the original password b/c I had too many devices to update then all of a sudden my wireless printer stopped working. It kept telling me the printer is not connected. I have tried uninstalling and reinstallign the software. I have tried re-establishing the network connection on teh printer screen using the WPS button on eth erouter and the pin and they both just time out. When I run the diagnostics, it says FAIL next to Network Name (SSID) Found. It is no longer picking up my wireless signal from my router. Is there a way to manually enter the network information? I have tried to manually add the printer and it only comes up if I connect using the USB but not wirelessly anymore. When I called support they said it is becasue my printer is from 2010 and its not recognized anymore??? It was working fine a week ago, all I want to do is re-connect to my wireless network. HELP please! I have spent hours upon hours tryign to fix/figure out
I am working on a Macbook with OS Mavericks 10.9 Also I am not seeing all of the utilities in my HP folder that used to be there under my applications, after I ran the uninstall they are all gone. 

Hey @tlpatlen, 
Welcome to the HP Support Forum.  
I understand you're having an issue with getting your HP Photosmart Plus All-in-One Printer connected to your wireless network.  I would like to assist you with this and may have the steps you need to restore your connection.  
Thank you for including the list of steps that you have already tried.  While you have essentially tried all of what I would normally recommend and all of what's recommended here, there is another alternative.  
Do you happen to own or have access to a Windows PC (XP to Windows 8.1 are supported for your printer)?  
Even if it would mean borrowing a laptop from a friend to use in your home or office, there are more setup options available to you in this instance with PC access.  
Assuming you have PC access, you could click here to download and install the Printer Install WIzard for Windows. When you run the Printer Install Wizard on a PC, you have the option of installing the printer via usb, and then converting the setup to wireless.  The difference here is that if the PC doesn't automatically detect your SSID, you can enter it manually, along with the wireless password.  As you have already discovered, with your current printer and Mac combination, there is no other way to manually input your SSID and WPA/WEP.  
If you were able to gain PC access and complete the basic steps I have presented, the benefit to this setup, is that your printer will be connected to your wireless network and will hopefully retain this connection when you re-connect it once again to your Mac.  
I hope this helps or at the very least, gives you a sense of what options remain.  Please respond to this post with details if you have any further questions or concerns.  
Best of luck!  
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Similar Messages

  • Hp C4580 printer won't connect to wireless network, but see network is available.

    I've sat through quite a few of the threads here with regard to photsmart C4580 printer not connecting to wireless network.
    My issues started with a cartridge issue, which I resolved with a new cartridge, but only after trying out different solution offered on HP forum.
    Now printer won't connect to my network which it has been connected to for over 2 years with no issues. The wireless network is working perfectly fine and I even printed out a HP photosmart C4500 series connectivity status and in this report printer can see the network I need to connect to.
    I've tried downloading various programs from Scan doctor to complete install of all HP programs and even tried installing printer from Windows 7 "add a printer", but none can see this printer.
    lastly I was hoping trying to locate IP address for printer which looks like it may help, but report says IP Address "not applicable".
    I believe printer, wireless network and PC are working correctly, this there a way to switch printer to online so it can be seen.
    Help would be great.

    Hello there! Welcome to the forums @Cushionman ,
    I noticed your post about the issues you are having with connecting the printer to your network. I am wanting to offer you my suggestion that might help you out!
    Click this link and then choose Windows 7, and "Solution two: Manually resolve the issue", and follow the steps from there: The Printer is Not Found During Wireless Network Installation in Windows
    Let me know the results
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Printer no longer working after wireless network reset

    OfficeJet Pro 8500A, MacBook Pro, running Mavericks.
    Since 3 days ago, when we re-added a password and locked our wireless router (ATT modem, UVerse), our printer is "off-line"   Print jobs queue up, but do not print.  When I go in and check it says "printer off-line."  Or in the print queue, it is something like "looking for printer."   
    It worked briefly when we found a cord and plugged it in to the laptop, but will not work wirelessly, which it was doing before.    No changes except to re-do password for the network.
    I have the manual and have turned everything off, then back on in the order recommened (router, then printer, then laptop).  Still off-line.   Can someone please help?   Thank you!
    This question was solved.
    View Solution.

    Hello @LindaGrace,
    Welcome tot he HP Support Forums!
    I understand that since re-adding a password to your wireless router your HP Officejet Pro 8500A e-All-in-One Printer is not communicating wirelessly with your Mac OS X 10.9 computer. I would like to assist you today with resolving this wireless communication issue.
    Now, making a change to your network, such as a adding a password or altering a password, results in having to reconfigure your printer on the wireless network. At this point your printer is being 'blocked' access to your wireless network due to the change that you made. To correct this issue you simply rerun the wireless setup for your printer to 'tell' the printer the network name and password. Once the wireless setup is run successfully everything will continue working for you as per normal.
    To run the Wireless Setup Wizard on your printer please follow the steps below.
    On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
    Touch Network () to open the Network Menu screen.
    Touch Wireless.
    Touch Wireless Setup Wizard, and then touch Continue.
    Wait while the printer searches for routers that are within range. The Select Network (SSID) menu displays.
    Scroll down the list of network names until you find the name of your network.
    Touch the name of your network.
    If prompted, enter the WEP or WPA key. This is the password for your wireless. The password is case sensitive.
    Wait for the printer to connect to the network
    - Source
    Once your printer is connected to your network again, please try to print. If printing still fails you may need to re-add the printer to your Mac because of the printers new network connection. Please follow the steps below to add the printer back to the Mac.
    1. Click the Apple menu, and then click System Preferences.
    2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
    3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
    4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
    5. Click Add to add the printer to the list.
    Now that the printer is successfully configured on your network and added to the Mac please try wirelessly printing again.
    Please respond to this post with the result of your troubleshooting. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • IBook can no longer connect to wireless network

    I have a wireless network set up in my home using a Linksys wireless router. While it has worked fine in the past, I can no longer connect to it with my G4 iBook running 10.3.9. It shows up in my network connections with a strong signal but when I open a browser it can't connect to the internet. When I try to open 'Internet Connect' to explore the issue I get the spinning beach ball and have to Force Quit. When I open the network status window, I get a message for Airport that says "Airport is connected to the network 'name of my network'. Airport does not have an IP address and cannot connect to the Internet".
    I have an iMac G5 connected to the router through ethernet cable and it works fine. I have an iMac G4 connected wirelessly to the same wireless router and it works fine. I have a Dell laptop that can also connect wirelessly to the wireless router with no problem.
    It appears something is corrupt with the Internet Connect utility?
    Any help or suggestions are greatly appreciated.
    Thanks.
    Doug

    What type of IP address are you getting? If it starts with 169, it indicates that your iBook can not connect to the DHCP server provided by the router.
    Have you enabled the MAC address filtering on the router? If so, remember that you must add the AirPort MAC address for your iBook.
    If you have a correct IP address, perhaps it is a DNS issue. See KB 106798, Mac OS: Troubleshooting "A connection failure has occurred", "The specified server could not be found" or Similar Messages.

  • Printer will not connect to wireless network

    I have followed all the troubleshooting ideas, but still keep getting the following message...  "This computer appears to have a working internet connection, but cannot find "Deskjet 2540 series [CA8F2C]._ipp_tcp.local." You many have typed the address incorrectly."  Does anyone have any ideas what to do to fix this problem?

    Hi , Welcome to the HP Forums! I see that your HP Deskjet 2540 will not connect to your wireless network on Mac OS X 10.7. I am happy to help!  Please try the steps within the following guides:  'Printer Offline' or 'Printer Not Responding' Message (OS X).Printer Does Not Maintain Wireless Connection.How to troubleshoot Wi-Fi connectivity in OS X Lion or earlier. Hope these guides are helpful, and have a nice day!  “Please click the Thumbs up icon below to thank me for responding.”

  • MacBook running OSX 10.9.2 - Canon MX860 multifunction printer won't connect to wireless network

    At the same time I upgraded to OSX 10.9.2, my wireless modem/router died and I had to replace it.  Don't know which (or both) caused the problem, but I can't get my Canon MX860 multifunction printer back on the wifi network.  Has anyone solved this problem?

    I thought I would let you all know how I ended up fixing the issue on my system.
    I noticed that after some time the 'ping' would stop responding and I would have to reset the printer in order to get the ping responses again. This seemed more like a network strangness than an actual printer issue.
    So I connected to my AirPort Extreme to see if it was missing any software updates (it was not) and in the process I ended up making a couple of changes that I don't believe could be the cause of my issue, but any change made requires the device to reboot. After this, I was then able to add my printer.
    Everyone should also note that after you click on the + to Add a printer, it will take some time before the printer shows up in the Default section. So make sure you wait at least a couple of minutes for it to show up.
    So even though you may think the printer is actually on the network like I did (I could even put the IP address into Safari and access the printer configuration), it may still be a wireless network issue and not an actual issue with the printer or OSX 10.9.2 or the printer drivers.
    Hope that helps others having this same issue.

  • Apple TV 1st Gen can no longer connect to wireless networks

    My Apple TV (1st Gen) has recently lost the ability to connect to either of our wireless networks at home.  I rean the diagnostics at the reset screen and the Apple TV says it is performing normally.  In the settings, whenever I attempt to connect to a wireless network, I am now only offered "Other..." as a choice. Proceeding to the next screen, I enter the name of the network closest to the Apple TV -- an Airport Extreme set up for 5 GHz that this Apple TV connected with daily up until 2 days ago.  The Airport base station is perfoming normally, as my MacBook Pro can see it and establish a network connection without any difficulty.  The issue is limited to the Apple TV.  I did a Factory Restore, and now when I go to Wireless Network > "Other..." > Enter the name of the wireless network"  the resuit is always the same, and error message stating: "There was a problem connecting to the network. Check your settings and try again. (-4)".
    This message comes up almost immediately, without requesting a WiFi password -- suggesting to me that this Apple TV has lost the ability to connect to ANY wireless network due to a hardware failure.
    Q: Has anyone else in the Support Community had a similar experience with their 1st Gen Apple TV, and if so, did you find a solution to it?
    Note: When I first noticed the connction to this Apple TV had gone stale (greyed out in the iTunes Airplay Speakers list), and prior to doing the Factory Restore, I could play back iTunes content stored on the hard drive, but could not connect to the local wireless networks.  I noticed that the Apple TV was running very hot -- it has alwasy run pretty hot to the touch.
    If this Apple TV has died, I will get a 3rd Gen Apple TV, but wiill then have to work through the HDMI to Composite video + Audio issues, as this Apple TV is connected to our older (non-HDMI) TV.

    Follow-up:  Able to connect with ethernet cable, downloaded software updates, connected to iTunes, and synchec content.
    Next, disconnected the ethernet cable.  ATV1 froze and was restarted using the Menu + ( - ) combo on the remote.  Re-ran diagnostics yeilds: Apple TV is working fine.
    Restarted, then went to configure the Wirelss settings.   Apple TV once again does not show either of the two wireless networks.  Selecting "Other..." and entering the SSID yields the same immediate response:
    "There was a problem connecting to the network. Check your settings and try again. (-4)"
    No change on the wireless front :-(   Bummer.
    Looks like an ethernet connection is the only option left to continue using this Apple TV 1st Gen.
    Thanks for your help. -- Paul

  • Canon MX340 wireless printer no longer connecting over wireless and coming up with "a communications error has occured"

    I have a Canon MX340 wireless printer and have only recently started having trouble printing over the wireless connection. No settings have changed on my MacBook Pro, the printer, the router or the wifi connection and it is strange how it has just stopped working. I have tried things like restarting the laptop and removing the printer from the laptop and re-adding it. It sometimes seems to work for maybe one print but then it goes back to saying "a communications error has occured", when I try to print again.
    Any help would be great. Thanks

    I had the same MX340 problem.  My printer was working fine over WiFi connection to my Airport Extreme for years and then suddenly, about a month ago, it stopped printing after the first print job.  I can print once and then I have to power-cycle the printer to get it to print another time and then I have to repeat the power-cycle.
    The printer seems to be "forgotten" by the network or lose its connection after the first print job.
    On my MacBookPro 10.6.8 I get the error code 300...yadayadayad... On my iMac 10.5.8 it just says :communications error".
    HERE IS THE FIX - I got it off this link - http://www.techsurvivors.net/forums/index.php?showtopic=24681
    You have to connect to the MX340 using the printer cable that came with the printer (or any USB printer cable) and set up a hardwired USB printer queue.  Then print a couple of print jobs - I use TextEdit and type in "1234".  Then try the same thing but select your WiFi print queue - I just type another line on the same sheet of paper with TextEdit.
    The WiFi connection should work again.  I did this a few more times and then disconnected the USB cable and now it continues to work without the USB print queue being used.  I can also print to the WiFi queue with my iMac.
    If you still have problems I suggest you set up the printer again on the WiFi router using the "print cable connection" method.  Here's a link to a webpage someone kindly provided instructions for the process:
    http://machinesaredigging.com/2011/04/08/how-to-install-the-printer-canon-mx340- wi-fi-without-the-cd-on-mac/
    Good luck!

  • My printer no longer connects to wireless router... says it is off-line but the wireless light is on

    HP Photosmart C309a

    If you reset all settings, that should "forget the network" for you. But when you say that you already tried resetting the settings, were you able to reset them? In other words, were all of the settings reset when you tried it?

  • Two Issues: Cannot connect to wireless networks; Cannot load certain sites

    Hey everybody,
    I have a MacBook Pro 15".
    In just the past week, I've stumbled upon two sudden problems with my network/internet connectivity.
    First, I can no longer connect to wireless networks, be it an infrastructure point or computer-to-computer ad-hoc networks. I'm not really sure why. I installed the latest AirPort Update (4.2.3, according to System Profiler). I also recently installed both iStumbler and KisMac v.21. When I started having issues, I thought that maybe one of these two programs might be the culprit, so I uninstalled both of them but I still have the same problem.
    Second, I've had issues with not being able to connect to certain websites. I use both Safari and BonEcho as my browsers. The specific sites seem random:
    www.weffriddles.com
    www.macrumors.com
    images.google.com
    sports.yahoo.com
    finance.yahoo.com
    to list a few.
    If you need any diagnostic information, please let me know.
    Thanks in advance for any advice/help you can provide!
    Tommy H.
    MacBook Pro   Mac OS X (10.4.9)   browsers: Safari, BonEcho/ Airport Driver Version: 4.2.3

    If you are trying to connect to a third-party router using WPA or WEP, there is a good chance that your Airport card was broken by Apple's 2007-02 Airport Update. There is no fix, and for many of us, our Macbooks and Macbook Pros are useless for wireless connections until Apple fixes the issue. At this point, Apple seems to be denying that there even is an issue, so we may all be in for a long wait indeed.
    See this thread if you have some time:
    http://discussions.apple.com/thread.jspa?threadID=883021&tstart=0

  • My new Canon Pixma 7250 wireless printer can no longer find my wireless network. My MAC is, Yosemite 10.10.2. I've run diagnostics and Canon LAN printer setup routine many time. Is there a solution? Can anyone help?

    My new Canon Pixma 7250 wireless printercan no longer find my wireless network. (It worked fine until recently) I have a Yosemite 10.10.2. I've run diagnostics and the Canon LAN printer setup routine many times. Is there a solution? Can anyone help?

    Turn of the MG and unplug the power cord. Leave it off for about a minute and then reconnect the power cord and turn the power back on. Wait while the device attempts to reconnect to your wireless network - the blue wifi symbol on the MG will flash and then stay on once it has connected. If it keeps flashing then you will have to reconnect the MG to your wireless access point via the control panel on the MG.

  • Officejet 7310xi All in One Printer no longer connects wirelessly

    Hello all,
    My Officejet 7310xi All in One Printer no longer connects wirelessly.
    The printer does no show up while searching for it wirelessly where it had previously.
    In the past it would say that the printer (HP Series 7300) was offline.  I would remove the device through the control panel and search again.  A printer would be found as HP Series 7300 (Copy 1) . A "ghost" of the original would remain as an offline device.  I would default to the new printer icon, Copy 1, and it would work.  This happened over the course of a year without any problems.
    Now nothing is working.  The printer can't be found by my network.  I tried downloading drivers, etc. from HP but they either can't download or stop during installation. I don't know if an Windows 8.1 update affected it.
    Although the printer has a built in  network set up option, it has no installation wizard.  I can't find a way to activate the wireless feature/icon.  There is no I.P. address either.
    I feel like a monkey pulling levers for a banana!  I appreciate your help.

    Hey @Kathlanta ,
    Thank you for taking the time out of your day to ask that question on the HP Forums today!
    I understand you are having issues with your HP Officejet 7310xi connecting and staying on your network. Going through all of this is making you feel much like this;
    By the end of this I want you feeling more like this;
    Now let's get to the bottom of this and have some fun doing it! (and no, I have not completely adopted the idea that you are a monkey, but for the time being, seems most fitting LOL )
    Ok, so what we are going to start with here is; a full print system uninstall and reinstall and run it through USB to test the printers functionality.
    Here is how you uninstall the whole printer software on 8.1 >> Uninstalling The Printer
    Here is how you install the drivers offline (use the appropriate links to get your steps) >> Installing HP Printer Software for a USB Connection in Windows 8
    You wont need to worry about the wireless right yet until we figure out if the rpinter hardware is ok or not. So sit tight on that portion, I'll get that all back and working later after we figure this stuff out now.
    Look forward to hearing back from you! Have a good one!
    I worked for HP.

  • HP8500A all-in-one can no longer scan thru wireless network but prints fine.

    HP8500A all-in-one can no longer scan thru wireless network but prints fine. Have used this device several times over past 2 years on different wireless networks (at home) but usually at some point I lose wireless scan function but maintain wireless Printing.  I used to be able to reload the software and resolve the issue but now in this "new network" cannot get wireless scanning to work.   Setup software; original software (CD) and current download as well as "Print/Scan Dr"  hangs-up at "network check"  for hours.  Compaq laptop, Dell Laptop, Cell phones and Roku work fine thru network.  Scanner works fine with USB to Laptops.

    Which model Epsons are they?
    I'm assuming you're using Yosemite (OS X 10.10), and that the problem developed when you upgraded from a previous OS.
    (Your profile says 10.6.7 BTW).
    Maybe the scanning function is not compatible with Yosemite.
    You could try a few things:
    reset your wifi system:
    power down everything: modem, router, computer, printer/scanners.
    wait a minute.
    power them all up again, in that order: modem, router, computer, printers. Let each power up completely before going on to the next.
    try a factor reset on your printer/scanner (if there is such a function). You'll have to check your manual for how. If you do that you'll have to enter the wifi password in your printer/scanner, assuming you have security on your network.
    uninstall any printer manufacturer "utilities" that are on your Mac, and try Image Capture again.
    If it is a compatible software issue, you could try VueScan, but I've never needed to use it.

  • Can't connect to wireless network but connects if I move it 1 meter

    Hi all,
    I've had my 27" iMac Intel Core 2 Duo for over 3 months now with no issues, but suddenly over the weekend I can no longer connect to my network.
    Sometimes I can see my network listed (but the signal is now very weak when it used to be very strong) and when I try to connect I get a "Connection Timeout" error. Othertimes I can't even see my network.
    If I move my whole mac about 1 meter "closer" to the router (it sits downstairs, my mac upstairs) it connects fine. But as soon as I put it back on my desk, where it has been sitting for the past 3 months, the connection drops out or it can't find the network. (I can't leave it "closer" to the router, as that would mean I'm sitting on the floor right in my room doorway...)
    All other PC's, laptops, my MacBook and iPhone all connect fine. In the MacBooks case, it connects fine in exactly the same spot as where my mac had been sitting for the past 3 months.
    I'm using a Belkin N150 wireless router which is supposed to have a range of 300m (my house is definitely not that big!) and using a WPA2 Personal password security setting. As I said above, no issue before this past weekend (same router, same settings).
    I have tried the following:
    - restarting router, modem, computer (in various orders) to no avail
    - deleting the system configuration folder, re-starting, etc.
    Just wondering if there's something I'm missing? Or whether or not it's to do with the wider issue of connecting that people seem to have? I thought it may be different since I can connect if it sits somewhere else...
    Any help wold be appreciated since my support has run out!
    Thanks in advance!
    Message was edited by: chuppachup

    Yeah I've tried moving it but unfortunately I'm a bit constrained as to how far I can move it (aprox 20cms each way). There are lots of ethernet cables plugged in and they all run behind what is, a very solid, very big desk/shelving thing.
    However, the position of the router hasn't changed in the past 3 months.
    I've also tried disconnecting the cordless phone which sits in the same room and moving any extra cables around the router to no avail. But none of these things are new either.

  • My old PowerPC G4 no longer sees any wireless networks

    My old PowerPC G4 no longer sees any wireless networks. The PowerPC and my new iMac was powered off for a week. When I powered them on, the iMac found the usual wireless networks that are seen around here but the PowerPC did not see ANY! Even though they sit next to each other!! The G4 worked fine before and was connected to the internet.
    The G4 has an AirPort card in it and IS enabled. Is the problem with the card (how do I verify?) or did something get turned off on the re-boot?
    BTW the AirPort card does shows up in the system info and has firmware version 9.52 but states that "wireless network not available" under the Current Wireless Network.
    How do I fix this?
    Please Help!

    As this is an old G4, I presume you have a PCI network card.
    I had a similar problem on my son's old G4. After a lot of messing around thinking it was a software problem, I discovered that the antenna was damaged and did not make a good connection to the card. I could get it to work intermittently by pushing it on. The solution was to buy a new card.
    So try manipulating the antenna connection at the back of your mac to see if you can get a signal.

Maybe you are looking for