Printer no longer working after wireless network reset

OfficeJet Pro 8500A, MacBook Pro, running Mavericks.
Since 3 days ago, when we re-added a password and locked our wireless router (ATT modem, UVerse), our printer is "off-line" Print jobs queue up, but do not print. When I go in and check it says "printer off-line." Or in the print queue, it is something like "looking for printer."
It worked briefly when we found a cord and plugged it in to the laptop, but will not work wirelessly, which it was doing before. No changes except to re-do password for the network.
I have the manual and have turned everything off, then back on in the order recommened (router, then printer, then laptop). Still off-line. Can someone please help? Thank you!
This question was solved.
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Hello @LindaGrace,
Welcome tot he HP Support Forums!
I understand that since re-adding a password to your wireless router your HP Officejet Pro 8500A e-All-in-One Printer is not communicating wirelessly with your Mac OS X 10.9 computer. I would like to assist you today with resolving this wireless communication issue.
Now, making a change to your network, such as a adding a password or altering a password, results in having to reconfigure your printer on the wireless network. At this point your printer is being 'blocked' access to your wireless network due to the change that you made. To correct this issue you simply rerun the wireless setup for your printer to 'tell' the printer the network name and password. Once the wireless setup is run successfully everything will continue working for you as per normal.
To run the Wireless Setup Wizard on your printer please follow the steps below.
On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
Touch Network () to open the Network Menu screen.
Touch Wireless.
Touch Wireless Setup Wizard, and then touch Continue.
Wait while the printer searches for routers that are within range. The Select Network (SSID) menu displays.
Scroll down the list of network names until you find the name of your network.
Touch the name of your network.
If prompted, enter the WEP or WPA key. This is the password for your wireless. The password is case sensitive.
Wait for the printer to connect to the network
- Source
Once your printer is connected to your network again, please try to print. If printing still fails you may need to re-add the printer to your Mac because of the printers new network connection. Please follow the steps below to add the printer back to the Mac.
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click Add to add the printer to the list.
Now that the printer is successfully configured on your network and added to the Mac please try wirelessly printing again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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